Vickie Smith
Waxahachie,TX
Summary
Proven track record of enhancing operational efficiency and customer satisfaction at D Sports through strong work ethic and exceptional problem-solving skills. Excelled in roles requiring reliability, teamwork, and database management, achieving significant improvements in staff performance and service quality. Demonstrated flexibility and professionalism across diverse roles, from administrative support at Centerville Housing Authority to leadership positions.
Overview
19
19
years of professional experience
Work History
Election Poll Worker
Leon County Election Dept.
03.2016 - 11.2022
- Collaborated effectively with fellow poll workers to guarantee a seamless voting process for all participants.
- Managed time effectively to balance multiple tasks such as checking in voters, answering questions, and maintaining lines in an orderly fashion.
- Provided exceptional customer service, assisting first-time voters with the registration process and guiding them through the steps of casting their ballot successfully.
- Enhanced voter experience by efficiently processing registrations and verifying voter eligibility.
- Facilitated the smooth flow of voters entering and exiting polling stations by directing foot traffic and keeping lines organized.
- Participated in training sessions prior to Election Day, staying informed on updated procedures and requirements for successful elections management.
- Upheld the confidentiality and integrity of the voting process by never disclosing any voter''s personal information or political preferences while working at the polling station.
Administrative Assistant
Centerville Housing Authority
08.2017 - 07.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Managed filing system, entered data and completed other clerical tasks.
Lead Sandwich Maker
SUBWAY®Restaurants
04.2016 - 08.2017
- Developed strong communication skills while coordinating tasks with coworkers during busy periods for smooth operations flow.
- Increased repeat business through attentive listening to customer feedback on taste preferences or dietary needs, leading to customized orders that delighted patrons.
- Trained new employees on company policies, procedures, and sandwich-making techniques, improving overall team performance.
- Implemented regular quality checks on ingredients to ensure freshness and prevent potential health hazards from spoiled products.
- Streamlined the sandwich-making process for increased productivity and reduced wait times.
- Enhanced customer satisfaction by efficiently preparing high-quality sandwiches in a timely manner.
- Maintained positive relationships with customers by providing exceptional service and addressing concerns promptly.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Accurately operated cash register to process customer payments.
- Filled out daily shift log to record amount of food prepared, used and leftover.
Supervisor of Operations
D Sports
03.2004 - 04.2014
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Trained team members on new hotel services and products to support promotional efforts.
- Coordinated merchandising, promoted new products and increased brand awareness.
Education
No Degree - Business Management
El Centro College
Dallas, TX08.2010
Diploma
Lincoln High School
Dallas, TX1980
Skills
- Strong Work Ethic
- Patience and Empathy
- Reliability and punctuality
- Instruction comprehension
- Flexibility
- Multi-line phone proficiency
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Copy machine
- Answer Phones
- Database Management
- Fax Machine
- Inventory Replenishment
- Professionalism
Timeline
Administrative Assistant
Centerville Housing Authority
08.2017 - 07.2019
Lead Sandwich Maker
SUBWAY®Restaurants
04.2016 - 08.2017
Election Poll Worker
Leon County Election Dept.
03.2016 - 11.2022
Supervisor of Operations
D Sports
03.2004 - 04.2014
No Degree - Business Management
El Centro College
Diploma
Lincoln High School
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