Vickie Smith

• Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied patients.
• Scheduled and assigned daily work and activities for team members.
• Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
• Resolved patient issues with appointments or concerns with knowledgeable and friendly service.
• Empowered front desk staff by promoting a supportive work environment and recognizing individual achievements, resulting in increased morale and productivity.
• Worked with new residents learning how to take care of patients in a timely manner with extreme comfort and professionalism.

• Maintained clean and welcoming dining environment, ensuring a positive guest experience.
• Kept server areas clean and stocked to increase efficiency while working tables.

Performed several duties floating between insurance billing, financial secretary, scheduling appointments, data entry, hygiene assistant, dental assistant, sterilization, insurance audits, deposits and monthly reports