Vickie Spakowski

• Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
• Compiled recipe ingredients and prepared for cooks by washing, cutting, or measuring food items.
• Monitor stocking items and reporting shortages.
• Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
• Followed food safety practices and sanitation guidelines.
• Learned other teammates' work tasks to train as backup.
• Maintained high personal grooming standards and uniform presentation.

• Mentored new hires, fostering growth and professional development within the team.
• Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Collaborated with cross-functional teams to address customer concerns, resulting in a holistic approach to problemsolving.
• Contributed significantly towards company revenue goals by upselling products or services when appropriate during client interactions.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
• Defined clear targets and objectives and communicated to other team members.
• Leveraged data and analytics to make informed decisions and drive business improvements.
• Developed new employees and on-going performance assessment of current employees.
• Launched quality assurance practices for each phase of development
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Oversaw daily operations of the customer care team, allocating resources efficiently to meet business goals.
• Played a crucial role in meeting or exceeding departmental KPIs consistently through strong leadership skills combined with strategic planning.
• Conducted training and mentored team members to promote productivity and commitment to friendly service.
• Managed escalations effectively, ensuring prompt resolution of issues and maintaining customer confidence.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Performed duties and provided service in accordance with established operating procedures and company policies.
• Scheduled and attended meetings with clients and prospective clients as requested.
• Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
• Streamlined and monitored quality programs to alleviate overdue compliance activities.
• Established positive relationships with clients, leading to increased customer loyalty and retention.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Established performance and service goals and held associates accountable for individual performance.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Implemented effective quality control measures to minimize errors and ensure high standards of service.
• Leveraged data analytics tools for insights on customer feedback trends, refining best practices accordingly.
• Evaluated interactions between associates and customers to assess personnel performance.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Applied best practices in customer service, sales, and employee management to exceed organizational goals.
• Established team priorities, maintained schedules and monitored performance.
• Optimized workflows through process improvements, reducing response times without sacrificing quality standards.
• Monitored metrics and developed actionable insights to improve efficiency and performance.
• Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
• Adapted quickly to changing business needs by revising processes for increased flexibility and scalability in service delivery.
• Organized daily workflow and assessed appropriate staffing to provide optimal service.
• Analyzed performance metrics, identifying areas of improvement and implementing necessary changes.
• Introduced innovative strategies for improving customer support systems, enhancing overall customer experience.
• Managed department call volume of [Number] calls per day and coordinated department schedules to maximize coverage during peak hours.
• Developed and implemented customer service policies and procedures.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Facilitated open communication between team members, promoting a supportive work environment that encouraged collaboration and innovation.
• Conducted regular performance evaluations for continuous improvement and employee growth opportunities.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Worked well in a team setting, providing support and guidance.
• Developed and maintained courteous and effective working relationships.
• Gained strong leadership skills by managing projects from start to finish.
• Passionate about learning and committed to continual improvement.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Cultivated interpersonal skills by building positive relationships with others.
• Skilled at working independently and collaboratively in a team environment.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Self-motivated, with a strong sense of personal responsibility.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Demonstrated leadership skills in managing projects from concept to completion.
• Strengthened communication skills through regular interactions with others.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Worked effectively in fast-paced environments.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Exercised leadership capabilities by successfully motivating and inspiring others.

• Delegated tasks to administrative support staff to organize and improve office efficiency.
• Proactively identified potential problems before they escalated, addressing them swiftly and effectively to minimize negative impact on daily operations.
• Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
• Developed and implemented training programs for new hires, improving overall team productivity and performance.
• Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
• Assisted in strategic planning efforts within the organization by providing valuable insights based on experience leading teams within similar industries.
• Set, enforced, and optimized internal policies to maintain responsiveness to demands.
• Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
• Interceded between employees during arguments and diffused tense situations.
• Managed supervisor itinerary and appointments and streamlined scheduling procedures.
• Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
• Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
• Implemented cost-saving measures such as renegotiating contracts with vendors or leveraging economies of scale to reduce overall expenditures.
• Participated in recruitment efforts, interviewing potential candidates to ensure they were a good fit for the company culture and possessed necessary skills for success on the job.
• Oversaw inventory management, maintaining optimal stock levels while minimizing waste and excess costs.
• Boosted employee morale by recognizing outstanding work efforts and providing regular opportunities for professional development.
• Organized meetings for executives and coordinated availability of conference rooms for participants.
• Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
• Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
• Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
• Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
• Monitored front areas so that questions could be promptly addressed.
• Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
• Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
• Acted as a liaison between upper management and staff members, effectively communicating expectations from both parties while addressing any concerns that arose during operations.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
• Implemented project management techniques to overcome obstacles and increase team productivity.
• Coordinated cross-functional teams, ensuring successful completion of projects and meeting deadlines.
• Completed bi-weekly payroll for 50 employees.
• Identified issues, analyzed information and provided solutions to problems.
• Worked well in a team setting, providing support and guidance.
• Paid attention to detail while completing assignments.
• Developed strong organizational and communication skills through coursework and volunteer activities.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Worked effectively in fast-paced environments.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Gained extensive knowledge in data entry, analysis and reporting.
• Managed time efficiently in order to complete all tasks within deadlines.

• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
• Provided primary customer support to internal and external customers.
• Cross-trained and provided backup support for organizational leadership.

> Front Counter processing orders and payments

> Dispatcher-Assisting technicians with routes

> Checking in of daily work to ensure accuracy of billing

> Processing of monies collected for deposit

• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Promptly responded to inquiries and requests from prospective customers.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Contributed to sales growth by upselling products and services based on individual customer requirements.
• Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
• Enhanced productivity levels by anticipating needs and delivering outstanding support.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
• Responded proactively and positively to rapid change.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Validated and updated databases to handle customer data.
• Updated account information to maintain customer records.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Maintained up-to-date knowledge of product and service changes.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.
• Processed customer service orders promptly to increase customer satisfaction.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Processed mail and payments received daily.
• Investigated and resolved customer inquiries and complaints quickly.
• Offered advice and assistance to customers, paying attention to special needs or wants.