Vickie Sparrow
Columbus,Ga
Summary
Enthusiastic financial services professional highly effective at working with clients of all levels and backgrounds. Friendly and personable with adaptable approach. Exceptional knowledge in wealth management, estate planning and investment. Highly motivated Financial Advisor educates clients on investment strategies, retirement planning and financial planning. Proven track record helping clients meet financial goals through sound advice and effective portfolio management. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
26
26
years of professional experience
1
1
Certification
Work History
GFEBS Anaylast
Dawson
07.2021 - Current
- Assisted walk-in traffic with identifying financial needs and goals to provide customized solutions.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on individual needs.
- Facilitated presentation and recommendation of services by optimizing client relationships.
- Assisted clients with estate planning to organize distribution of assets based on client wishes.
Administration Clerk/Warehouse Supervisor
Sosi International
01.2020 - 09.2020
- Supervised shipping and receiving, distribution and workplace safety.
- Supervised warehouse operations by managing employees during shifts.
- Supervised shipping and handling operations.
- Maintained high levels of accuracy in daily operations.
- Completed daily operations on time and maintained high standards of accuracy.
- Oversaw daily operations and shipping and handling processes.
- Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Oversaw inventory control levels and verified compliance with storage and organization processes.
- Monitored adherence to safety protocols and company policies by staying attentive to details.
- Used warehouse management software to reconcile daily inventory.
- Performed troubleshooting to resolve issues with equipment, devices and products.
- Promoted diligence and culture of safety for drivers and warehouse operations.
- Supported production workers in meeting goals without compromising safety and compliance.
- Managed merchandise inventory transactions.
- Kept detailed records of inventories and merchandise inventory transactions.
- Started up and shut down processing equipment.
- Revised and developed procedures to reduce risk and achieve compliance.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
- Developed and implemented policy and procedure updates to improve workflow and productivity.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Developed safety programs to protect workers and reduce injuries.
- Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
- Developed comprehensive staff training program to improve employee performance and morale.
Registered Behavior Technician
Spectrum House
12.2018 - 07.2019
- Working with children that have Attention Deficient Hyperactivity Disorder
- Supported client using principles of applied behavior analysis.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Kept accurate records by documenting progress and adhering to prescribed behavior plan.
- Learned specialized behavior approaches to implement behavioral strategies.
- Conducted functional behavior assessments, functional analysis, preference assessments, and assessments of basic learning and language skills to identify target behaviors and purpose of behaviors.
- Promoted positive interactions with children with ADHD, Autism and oppositional defiance behavior by using visual supports, simplifying communication, and utilizing stress scales to turn emotions into concrete concepts.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Teaching children and adults how to handle stress and life teaching social skills
- Teaching them how to live life on there own in the world how to handle money, school work
- Collaborated with client's support system and other allied specialists to implement positive interventions.
- Documented interventions, assessments and progress reports on database to enable tracking history and maintain consistent records.
- Trained clients to apply appropriate social skills and behavior modification techniques.
- Collaborated with other professionals to develop and modify individualized treatment plans.
- Monitored client progress to provide continued guidance and consistent feedback to families.
- Developed and implemented reinforcement systems to encourage positive behaviors.
Assistant Manager
L and S Service
06.2013 - 03.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Created employee schedules to align coverage with forecasted demands.
- Reviewed sales and gross profit report to assess company efficiency.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Monitored security to protect employees, customers and property.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Cook
L and S Services
06.2010 - 06.2013
- Maintain standards for Army sanitation Typing Production
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Schedules on AFMIS System , Transfer supply from dining facility to dining facilities, Following production schedule, Food Prep, Set up serving lines
- Cook meals ,Follow recipe cards, Maintain Sanitation Standards
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Admin Clerk
First Choice Food Service
07.2007 - 06.2010
- Typing Production Schedules on AFMIS System, Making Deposit
- Inventory of Supplies, Ordering Supplies, Transfer supplies from TISA
- Warehouse to other Dining Facilities, Answering Phones, Filing, Faxing
- Copying, Using Smart Card System
Admin Clerk
Department
08.2005 - 11.2006
- Typing Production Schedules on AFMIS System, Making Deposit
- Inventory Of Supplies, Ordering Supplies, Transfer supplies from TISA
- Warehouse to other Dining Facilities, Answering Phones, Filing, Faxing
- Copying, Using Smart Card System
- Entered data into system and updated customer contacts with information to keep records current.
- Created and updated records and files to maintain document compliance.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Balanced multiple roles to accomplish diverse tasks and make larger impact to organization.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Arranged meetings and appointments and updated records to assist management.
Supervisor
KCA Corporation
03.2004 - 08.2005
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Maintained compliance with company policies, objectives, and communication goals.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Conducted routine inspections to check quality and compliance with established specifications.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
Assistant Manager
Aramark at Austin Peay State University
01.1999 - 03.2004
- Ordering Supplies, Ordering Food, Stocking Shelves , Cooking, Make
- Employee Schedules, Cashier ,Open and Close Food Court
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Monitored security to protect employees, customers and property.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Customer Service Rep
Convergys
06.1997 - 01.1999
- Answering inbound call, Helping customers with their phone bill and also making sure they were happy at the end of the call with their service
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
GED -
Epps High School
Epps, LA06.1996
Skills
- Sales Expertise
- Cash Handling
- Staff Support
- Revenue Benchmarks
- Order Facilitation
- Quality Improvement Leadership
- Stock Counts
- Administration and Reporting
- Budgeting and Cost Control
- Sales and Marketing
- Time Management
- Staff Management
- Customer Relationship Management
- Job Assignments
- Scheduling and Coordinating
Additional Information
- AWARDS +)0 '1 , # 233 2' #'1 #4 56))55''1 #)7 8 9"$,: '1# 08
Certification
- U.S. Army Threat Awareness And Reporting Program (TARP), [U. S.Army] - 08/01/2023,
- Army OPSEC Level 1 (Newcomers and Refresher) , [U.S.Army) -07/31/2023
- Information Security Program Training, [ U.S. Army]-07/31-2023
- GFEBS Order Approver [U.S. Army]-01/10/2022
- GFEBS Project Maintainer [U.S.Army] 01/10/2022
- GFEBS Preventive Maintenance Controller [U.S.Army]-01/10/2023
- GFEBS Order Maintainer {U.S.Army] 01-10-2023
- GFEBS Plant Maintenance Reporter [U.S.Army]-01/10/2022
- GFEBS Work Notification Processor [U.S.Army]-01/10/2022
- GFEBS Plant Maintenance Master Data Maintainer [U.S.Army] 01/10/2022
- GFEBS Project System-cProjects ( SubsumesGFEBS L487C Using cProjects in GFEBS) [U.S.Army]-09/02/2022
Timeline
GFEBS Anaylast
Dawson
07.2021 - Current
Administration Clerk/Warehouse Supervisor
Sosi International
01.2020 - 09.2020
Registered Behavior Technician
Spectrum House
12.2018 - 07.2019
Assistant Manager
L and S Service
06.2013 - 03.2018
Cook
L and S Services
06.2010 - 06.2013
Admin Clerk
First Choice Food Service
07.2007 - 06.2010
Admin Clerk
Department
08.2005 - 11.2006
Supervisor
KCA Corporation
03.2004 - 08.2005
Assistant Manager
Aramark at Austin Peay State University
01.1999 - 03.2004
Customer Service Rep
Convergys
06.1997 - 01.1999
GED -
Epps High School
- U.S. Army Threat Awareness And Reporting Program (TARP), [U. S.Army] - 08/01/2023,
- Army OPSEC Level 1 (Newcomers and Refresher) , [U.S.Army) -07/31/2023
- Information Security Program Training, [ U.S. Army]-07/31-2023
- GFEBS Order Approver [U.S. Army]-01/10/2022
- GFEBS Project Maintainer [U.S.Army] 01/10/2022
- GFEBS Preventive Maintenance Controller [U.S.Army]-01/10/2023
- GFEBS Order Maintainer {U.S.Army] 01-10-2023
- GFEBS Plant Maintenance Reporter [U.S.Army]-01/10/2022
- GFEBS Work Notification Processor [U.S.Army]-01/10/2022
- GFEBS Plant Maintenance Master Data Maintainer [U.S.Army] 01/10/2022
- GFEBS Project System-cProjects ( SubsumesGFEBS L487C Using cProjects in GFEBS) [U.S.Army]-09/02/2022
Similar Profiles
ALLISON WALTERALLISON WALTER
Client Advisor at DawsonClient Advisor at Dawson
Samuel HartnessSamuel Hartness
BMW Welcome Team at DawsonBMW Welcome Team at Dawson
Shimarya MartinShimarya Martin
DMLSS Clerk at DawsonDMLSS Clerk at Dawson