Summary
Overview
Work History
Education
Skills
Timeline
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VICKIE TAYLOR

VICKIE TAYLOR

Summary

Experienced with managing front desk operations and providing top-tier customer service. Utilizes organizational skills and multitasking abilities to ensure smooth office workflows. Knowledge of scheduling coordination and effective communication techniques.

Overview

30
30
years of professional experience

Work History

Receptionist Coordinator

JNW Screen Printing
04.2023 - 01.2025
  • Enhanced customer satisfaction by efficiently managing a high volume of incoming calls and greeting clients in a professional manner.
  • Supported new employee onboarding by providing training, guidance, and resources to help them acclimate to their roles.
  • Managed confidential information with discretion while processing sensitive documents such as employment applications or financial records.
  • Expedited problem resolution for dissatisfied customers by escalating concerns to appropriate managers or supervisors when necessary.

Furniture Repair Technician

Value City Funiture
07.2000 - 10.2008
  • Assisted customers in choosing appropriate restoration techniques for their furniture pieces.
  • Upheld company reputation by consistently delivering superior workmanship on all completed projects.
  • Used advanced woodworking skills to craft custom replacement parts when necessary, ensuring seamless integration into existing furniture designs.
  • Enhanced customer satisfaction by accurately diagnosing and repairing furniture damages.

Call Center Representative

Ashaun LLC
09.1994 - 05.2000
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Education

Associate of Applied Business -

Shelby State Community College
737 Union Avenue
06-1989

High School Diploma -

Melrose High School
2870 Deadrick
08-1986

Skills

  • Document organization
  • Scheduling appointments
  • Reception area maintenance
  • Calendar management
  • Customer service

Timeline

Receptionist Coordinator

JNW Screen Printing
04.2023 - 01.2025

Furniture Repair Technician

Value City Funiture
07.2000 - 10.2008

Call Center Representative

Ashaun LLC
09.1994 - 05.2000

Associate of Applied Business -

Shelby State Community College

High School Diploma -

Melrose High School

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VICKIE TAYLOR