Vickie Taylor
Arlington,WA
Summary
Dynamic professional with extensive experience in pharmacy scheduling at Rite Aid, enhancing operational efficiency and reducing staff turnover through effective communication and problem-solving. Proven leadership in training development and payroll management, fostering a collaborative environment that prioritizes employee satisfaction and customer service excellence.
Overview
15
15
years of professional experience
Work History
Pharmacy Scheduler
Rite Aid
10.2020 - 10.2025
- Established open lines of communication with employees regarding their scheduling preferences, contributing to higher job satisfaction rates.
- Increased operational efficiency by regularly reviewing and updating pharmacy scheduling policies and procedures.
- Assisted in reducing staff turnover by addressing concerns related to work-life balance through schedule adjustments when possible.
- Implemented performance metrics to evaluate scheduling effectiveness, leading to continuous improvements in workflow efficiency.
- Maintained compliance with labor laws, company policies, and union agreements while crafting effective employee schedules.
- Developed and maintained detailed record-keeping systems for accurate tracking of employee work hours.
- Reduced overtime hours for staff through careful management of employee schedules.
- Managed the coordination of vacation time, ensuring adequate coverage during peak periods.
- Developed and implemented onboarding and orientation programs for new employees.
- Advocated for staff members, helping to identify and resolve conflicts.
Director of Store Operations
Catherine's Stores
08.2010 - 10.2020
- Oversaw store operations, ensuring compliance with corporate policies and procedures.
- Developed and implemented strategies to enhance customer service and satisfaction.
- Led cross-functional teams to drive operational efficiency and improve store performance.
- Analyzed sales trends to optimize inventory management and merchandising strategies.
- Established training programs for staff, fostering professional development and engagement.
- Maintained high visual merchandising standards across all store locations, creating an appealing shopping atmosphere for customers.
- Enhanced customer satisfaction through exceptional service standards and staff training programs.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
High School Diploma -
Marysville Pilchuck High School
Marysville, WASkills
- Payroll administration
- Scheduling
- Customer Service
- Teamwork
- Onboarding process management
- Analytical problem-solving
- Effective time management
- Leadership training
- Strong verbal communication
- Attention to detail
- Multitasking
- Organizational skills
Timeline
Pharmacy Scheduler
Rite Aid
10.2020 - 10.2025
Director of Store Operations
Catherine's Stores
08.2010 - 10.2020
High School Diploma -
Marysville Pilchuck High School