I am a detail-oriented team player with a strong background in customer service and HR processes. I have strong organizational skills and have the ability to multi-task with a high degree of accuracy. I am proficient in Microsoft Office and have excellent communication skills.
Overview
30
30
years of professional experience
Work History
Employee Relations Representative
John Deere Power Products
Greeneville, TN
03.1994 - 05.2019
Conducted exit interviews to identify areas for improvement and retention strategies.
Developed training programs for managers on conflict resolution, fostering a positive work environment.
Served as a liaison between employees and management, promoting open communication channels for problemsolving.
Supported management with disciplinary actions, ensuring adherence to company policies and procedures.
Managed workplace investigations, maintaining confidentiality and adhering to legal requirements.
Coordinated recognition programs to celebrate achievements and foster positive morale within the organization.
Strengthened company culture through the implementation of engagement initiatives and activities.
Implemented diversity and inclusion initiatives, cultivating an inclusive workplace atmosphere for all employees.
Reviewed employee handbooks to ensure accuracy and alignment with current employment legislation updates or changes.
Delivered impactful presentations on employee relations topics at company meetings and events.
Promoted harmonious working climate to boost morale and productivity.
Leveraged team exercises, group discussions and videos to instruct participants.
Processed new hires, transfers, and separations.
Responded to employee inquiries regarding benefits and other HR topics.
Scheduled and coordinated interviews between hiring managers and potential candidates.
Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
Participated in recruitment and selection process for new hires.
Set up orientations and initial training for new employees.
Helped employees register for benefits programs using online portals.
Participated in job fairs to recruit new talent.
Converted employee status from temporary to permanent.
Tracked various statistics and kept detailed records to support human resources department.
Customer Service Representative
Package Express Centers
Greeneville, TN
08.1989 - 03.1994
I assisted our customers by resolving issues with billing, package claims, and helped set up new shipping centers as needed. I participated in trade shows to showcase our products and maintained customer records while working with account managers to increase our business.
Education
Bachelor of Science - Organizational Management
Tusculum College
Greeneville, TN
12.2002
Skills
Teamwork and Collaboration
Attention to Detail
Excellent Communication
Organizational Skills
Data Entry
Microsoft Office
Multitasking
Timeline
Employee Relations Representative
John Deere Power Products
03.1994 - 05.2019
Customer Service Representative
Package Express Centers
08.1989 - 03.1994
Bachelor of Science - Organizational Management
Tusculum College
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