Vickie White
Canton,MI
Summary
Positive Front Office Supervisor with an exceptional eye for detail and approachable yet determined attitude. Leadership trained with high expectations for personal work and employee contributions.
Overview
22
22
years of professional experience
Work History
Front Office Supervisor
Residence Inn Ann Arbor-North
Ann Arbor, MI
07.2024 - Current
- Resolved conflicts between guests and and or employees in a timely fashion without compromising overall customer satisfaction ratings .
- Resolved customer complaints in a timely manner.
- Coordinated with other departments to ensure smooth operations.
Private Caregiver
Bobbie Simson
Ann Arbor, MI
10.2021 - 04.2024
- Provided mental stimulation through games, puzzles and other activities designed for cognitive development.
- Improved patient outlook and daily living through compassionate care.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
Front Desk Manager
Hampton Inn Ann Arbor-South
Ann Arbor , MI
05.2018 - 03.2024
- Monitored occupancy rates for each day as well as weekly and monthly trends to ensure maximum revenue was achieved.
- Provided excellent customer service by addressing guest inquiries promptly and professionally.
- Generated reports on occupancy levels, revenue figures and customer feedback.
Call Center Representative
Lake Trust Credit Union
Brighton, MI
09.2013 - 04.2014
- Consulted with customers to resolve service and billing issues.
- Updated customer accounts, addresses and contact information within call management databases.
- Offered resolutions to de-escalate calls and solve customer issues.
Nanny
Chris & Gina Reid
Hartland, MI
04.2013 - 04.2014
- Maintained discipline in accordance with parents' instructions while being sensitive to each child’s individual needs.
- Communicated regularly with families regarding daily events and any concerns that may arise.
- Created an atmosphere of trust between myself and both the family and the kids I cared for.
Front Desk Office Manager
Best Western Hotel
Hartland, MI
11.2008 - 09.2013
- Resolved conflicts between customers or staff members in a professional manner.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Platform Manager
Comerica Bank
South Lyon, MI
01.2007 - 11.2008
- Provided guidance on compliance issues related to banking regulations.
- Provided excellent customer service to clients regarding banking needs.
- Explained banking products and services to customers.
Teller/Platform Manager
Comerica Bank
South Lyon, MI
07.2002 - 09.2008
- Answered customer inquiries regarding bank products and services.
- Followed up on requests from customers in a timely manner.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
Education
High School Diploma -
Brighton High School
Brighton, MI06-1999
Skills
- Issue handling
- Decision-making capabilities
- Conflict Mediation
- Staff Management
- Complaint Handling
- Exceptional customer support
Accomplishments
- Customer Service Awards 2010-2013
Timeline
Front Office Supervisor
Residence Inn Ann Arbor-North
07.2024 - Current
Private Caregiver
Bobbie Simson
10.2021 - 04.2024
Front Desk Manager
Hampton Inn Ann Arbor-South
05.2018 - 03.2024
Call Center Representative
Lake Trust Credit Union
09.2013 - 04.2014
Nanny
Chris & Gina Reid
04.2013 - 04.2014
Front Desk Office Manager
Best Western Hotel
11.2008 - 09.2013
Platform Manager
Comerica Bank
01.2007 - 11.2008
Teller/Platform Manager
Comerica Bank
07.2002 - 09.2008
High School Diploma -
Brighton High School
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