Vickie Williams
Sale City,GA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in FireDex industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Motivated work Associate of 6 years which thrives in fast-paced environments. Works independently, with minimal supervision and pitch in to complete tasks. Demonstrated consistently strong work ethic and adherence to company policy and procedures,
Dedicated FireDex professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
13
13
years of professional experience
2
2
years of post-secondary education
Work History
Work Associate
FireDex
Pelham, GA
03.2015 - Current
- Promptly responded to inquiries and requests from prospective customers.
- Implemented and developed customer service training processes.
- Trained new personnel regarding company operations, policies and services.
- Managed timely and effective replacement of damaged or missing products.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Increased efficiency and team productivity by promoting operational best practices.
- Trained staff on operating procedures and company services.
- Investigated and resolved customer inquiries and complaints quickly.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Debone Line Worker
Sanderson Farms Processing Plant
Moultrie, GA
12.2015 - 03.2016
- Operated grinding machines to prepare special items like sausages.
- Cut product into correct sizes and arranged in trays for packaging.
- Passed Number inspections by closely adhering to safety and cleanliness standards and company processes.
- Cut meats to customer specifications and answered questions about specialty products.
- Carried out day-to-day duties accurately and efficiently.
- Collaborated with team members to achieve target results.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Assistant Manager
Harvey's Super Market
Camilla, GA
02.2013 - 01.2015
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed organizational structure to outline and direct rules, roles and responsibilities.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Mentored team members to enhance professional development and accountability in workplace.
Manager
Dollar General
Camilla, GA
07.2010 - 11.2013
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Evaluated suppliers to maintain cost controls and improve operations.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Kept detailed records of daily progress to identify and correct areas needing improvement.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Supervised labor costs and departmental expenses to remain in line with budget.
- Maintained professional, organized and safe environment for employees and patrons.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
Education
GED -
Southwest Georgia Technical College
Thomasville, GA 10.2003 - 02.2004
No Degree - Medical Assisting
Albany Technical College
Albany, GA 01.2014 - 10.2015
Skills
Retail materials management
undefinedTimeline
Debone Line Worker
Sanderson Farms Processing Plant
12.2015 - 03.2016
Work Associate
FireDex
03.2015 - Current
No Degree - Medical Assisting
Albany Technical College
01.2014 - 10.2015
Assistant Manager
Harvey's Super Market
02.2013 - 01.2015
Manager
Dollar General
07.2010 - 11.2013
GED -
Southwest Georgia Technical College
10.2003 - 02.2004
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