Vickie Williams
Sr Electrical Engineer
Greenbrier,TN
Summary
Vickie L Williams
6476 Dogwood Dr Greenbrier, TN 37073
Cover Letter
To whom it may concern,
I am seeking a Maintenance Manager position. While working at Oscar Mayer from 1991-1993, I was the 2nd shift Maintenance Supervisor and Planner for the entire plant.
I took on a lead support role by attending daily area information meetings. My position as Engineering Planner was the most significant. The role required preparation of cost estimates for engineering staff, coordination with tool management and 1st and 3rd shift Maintenance Managers to complete our PM’s.
The Engineering environment at Oscar Mayer molded and shaped my career such that I could make the transition during plant closure, to the West Liberty Iowa Louis Rich Plant ( 1993-1994) where I again took on a leadership role as Maintenance Supervisor and Liaison between maintenance and new installation technical staff.
In (1994-1996) I was approached by a recruiter with Avery Dennison. The responsibilities as a Project Engineer were: coordination of new installations, training and environmental testing. In 1996 I decided to venture out on my own and start my own business. In (2007-present) I became the legal sole proprietor of my own janitorial company where I grew my business from one client to ten clients by word of mouth in a matter of one year.In building my business it has allowed me the freedom to venture into sales as well.
My resume shows that I have persevered. I graduated from Tennessee State University and my work has been diversified.
Sincerely,
Vickie L Williams
Overview
9
9
years of professional experience
4
4
Certification
Work History
Inside Sales Representative
Verizon
Greenbrier, TN
2022 - Current
- Answered customers' questions regarding products, prices and availability.
- Managed friendly and professional customer interactions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Determined needs, delivered solutions and overcame objections through consultative selling skills.
Customer support
Asurion,Nashville AT&T
Nashville , TN
2018 - 2022
- Sales support
- Utilized knowledge of Ios, Android and Windows operating systems to resolve issues, Utilized hands on knowledge of Ios, Android and Windows operating aasystems to resolve issues
- Working knowledge of the Rescue Fully Remote In Application for hands on ios support
- Utilized Clarify Ticket writing Tool
- Device activation, cancellation and suspension specialist remotely using Opus
- Am be teams
- Received Kudos from COO
- Devised recommendations to streamline and simplify customer support system and improve response time.
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Conducted surveys to determine customer opinion of products and services.
- Managed customer service effectiveness by monitoring performance and assessing metrics.
- Offered free products or services to pacify irate or unsatisfied customers.
- Utilized crisis management techniques to offer corrective solutions and maximize customer satisfaction.
- Assigned and designated job territories to customer care staff according to performance and history.
- Provided customers with updates and periodic statements on service developments and changes in trends.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Coordinated [Number] meetings per [Timespan] by reserving conference rooms and sending electronic meeting invitations to participants.
- Listened to customers' questions and concerns to provide answers or responses.
- Built strong relationships with field operations team to support business development opportunities and improve service.
Project Engineer
Avery Dennison
Flowery Branch, Georgia
1995 - 1996
- Plant floor Trainer on new installations
- A part of the Model Facility Team
- Completed Allen Bradley Training school for hands on plant ios programming
- Proficient in Autocad
- Coordinated the installation of our plants 1st PLC operated-Printing press
- Renovated the plant card entry security to a Coded Entry System
- Coordinated the installation of our Plant Fire Alarm System
- Communicated with industrial equipment installers to deliver technical support throughout project execution.
- Liaised with company executives and project managers to acquire resources to move projects forward.
Maintenance Supervisor
Louis Rich Meats
01.1994 - 01.1995
- Assigned preventive maintenance routines for lead techs
- Participated in maintenance bullet point information sharing meetings
- Primary liaison between maintenance & new installation
- Completed Cost Analysis for plant engineering projects including fringe rate
Maintenance Supervisor and Planner
Oscar Mayer Foods
Goodlettsville, TN
1991 - 1994
- Planned maintenance and engineering jobs
- Supervised general and area maintenance
- Coordinated jobs with plant management and supervision
- Coordinated training for maintenance staff
- Served as liaison between maintenance and engineering
- Completed Cost Analysis for plant engineering projects including fringe rate
- Evaluated final results to determine quality levels and isolate root causes of any identified faults.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
- Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
- Assessed employee work and improved performance with [Type] and [Type] approaches.
- Adjusted machine settings to maximize performance and equipment longevity.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
- Provided guidance to management regarding project bids for onsite improvements.
- Monitored employee work tasks while installing, aligning and balancing new equipment for projects.
- Organized ongoing maintenance schedules to boost system performance.
- Optimized supply levels to keep stock within ideal parameters for expected needs.
- Analyzed account information to improve and optimize customer relations.
- Analyzed and identified equipment failure root causes and initiated correction actions.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Observed guidelines, specifications and detailed instructions to meet strict operational and maintenance regulations.
- Established and documented protocols for preventive maintenance procedures, decreasing equipment issues and reducing downtime [Number]%.
- Developed and implemented employee incentive programs to promote top performance.
- Procured pricing information from various vendors to support cost-effective purchasing.
- Supervised [Number] employees and scheduled shifts.
- Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
- Paid close attention to guidelines, specifications and detailed instructions to continuously adhere to strict operational and maintenance regulations.
- Overhauled, installed and repaired centrifugal compressors, pumps, valves, separators and generators.
- Oversaw team of service professionals focused on [Area].
- Tested systems to enhance power flow and safely install new system components, fixtures and motors.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Monitored product quality and communicated necessary improvements to site superintendent.
- Rolled out improved training programs for maintenance employees.
- Planned and implemented solutions for technical problems such as [Type] and [Type].
- Contributed to development, implementation and execution of maintenance programs.
- Oversaw implementation of [Type] and [Type] service campaigns.
- Hired and trained new [Type] workers to improve efficiency of department and cultivate productive work atmosphere.
- Monitored equipment, tools and system upgrades to compile data into detailed reports for upper management.
- Managed efficient teams of up to [Number] employees.
- Reviewed and studied blueprints to double-check installation and implementation project requirements.
- Reviewed and studied schematic diagrams to properly plan and process assignments.
- Increased productivity by reducing downtime, budgeting effectively, allocating tasks and maintaining high standards of safety and work quality.
- Kept track of equipment, inventories and system upgrades in order to prepare and present detailed reports to upper management.
- Monitored systems to assure increase in power flow and integrated new system components, fixtures and motors.
- Implemented scheduled maintenance, retooling production status sheets and driving [Number] tasks to achieve scheduling effectiveness.
- Verified proper analysis and troubleshooting of electrical, hydraulic, PLC and pneumatic systems.
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
Education
BS Degree - Electrical Engineering
1991
on Capstone IC Design Senior Project
Skills
- 1989-2022 Word, Excell, PowerPoint, Outlook, Access and Publisher
- 1991 Cloud computing
- 1995-Autocad
- 1991-Hands on C
- Hands on HPC Proficient ie: Oracle Cloud Support
- Hands-on experience with automation suites (Linux Scripting, vRealize, Ansible, BMC, PowerShell, etc)
- Lead Qualification
- Cross-Selling and Upselling
- Salesforce CRM
- Disciplinary Procedures
- New Business Development
- Revenue Growth
- Customer Service
- Project Requirements
- Revenue Forecasting
- Rate Negotiations
- Data Entry
- Quality Deliverables
- Investment Options
- Corporate Standards
- Time Management
- Product Demonstrations and Presentations
- Outreach Initiatives
- Regional Sales and Support
Accomplishments
1986-National Apran-utica and Space Administration
MUTIQ
AND
LEWIS RESEARCH CENTER
CERTIFICATE
O2007-Vickie’s Janitorial Service-Sole Prorietorship
Affiliations
Links- Support to Africa
Owls- Support to Cancer Treatment Incubation
Certification
F PARTICIPATION
This is to certify that
VICKIE L. WILLIAMS
has completed a student internship
during the summer of 1986 under the auspices of
The Case-NASA Cooperative Aerospace R&D Fellowship Program
a cooperative program between
Case Western Reserve University
and
NASA Lewis Research Center
S Realitte
We loin
12
Dean of Case Institute of Technology
Director of Research and Technology Assessment
Case Western Reserve University
NASA Lewis Research Center
1991 Capstone Design Tennessee State University Electrical Engineering Certification
Industrial Maintenance Certified 1991 Oscar Mayer administrated by Charles Alexander
1995-Factory Automation Certificate
1995-Allen Bradley Certificate
Additional Information
Hobbies-Traveling, Home Improvement
Military Family Retired
Church Membership- Jackson St Church of Christ - Nashville Tennessee
Adopt Rescue Animals
Timeline
Inside Sales Representative - Verizon
2022 - Current
Customer support - Asurion,Nashville AT&T
2018 - 2022
Project Engineer - Avery Dennison
1995 - 1996
Maintenance Supervisor - Louis Rich Meats
01.1994 - 01.1995
Maintenance Supervisor and Planner - Oscar Mayer Foods
1991 - 1994
Tennessee State University - BS Degree, Electrical Engineering
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