Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vickie Williams

London,KY

Summary

Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.

Overview

24
24
years of professional experience

Work History

Front Office Receptionist

Family Health Care Clinic
05.2023 - Current


  • Scheduling appointments and follow-ups for patients
  • Calling patients to remind them of their appointments
  • Processing payments from patients
  • Assisting patients with filling out forms and answering their questions
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • KASPER
  • Insurance Verification
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Offered every visitor professional and prompt service, completing check-ins, verifying paperwork and coordinating smooth hand-offs to nursing staff.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Trained new team members on company procedures, customer service and issue resolution.
  • Sorted and delivered mail and packages upon arrival to correct staff members and departments.

Front Office Receptionist

BRIGHTVIEW HEALTH
05.2021 - 05.2023
  • Scheduling appointments and follow-ups for patients
  • Calling patients to remind them of their appointments
  • Processing payments from patients
  • Assisting patients with filling out forms and answering their questions
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • KASPER
  • Insurance Verification
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Offered every visitor professional and prompt service, completing check-ins, verifying paperwork and coordinating smooth hand-offs to nursing staff.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Trained new team members on company procedures, customer service and issue resolution.
  • Sorted and delivered mail and packages upon arrival to correct staff members and departments.

Property Manager

Storage Rentals Of America
03.2020 - 05.2021
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Kept properties in compliance with local, state and federal regulations.
  • Collected and maintained careful records of rental payments and payment dates.
  • Conducted regular inspections of both interior and exterior of properties for damage.

Personal Assistant

PDS
06.2019 - 03.2020
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Documented residents' mental status, sleep, and eating patterns in medical record books.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Planned, prepared, and served meals and snacks according to prescribed diets.
  • Monitored and assisted residents through individual service plans.
  • Ran errands for patients, did shopping, and picked up other necessities.
  • Scheduled and accompanied clients to medical appointments.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Assisted patients with self-administered medications.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Handled incoming mail, bills and invoices and completed appropriate actions.

Family Home Provider

Home Caring
12.2009 - 06.2019
  • Help create a behavioral plan or assist with employment support.
  • Encourage independence in the client, teaching him to complete his daily tasks unaided.
  • Helping clients take prescribed medication
  • Assisting clients with ambulation and mobility around the house or outside (doctor’s appointments, walks etc.)
  • Assisting clients with personal care and hygiene
  • Plan and prepare meals with assistance from the clients (when they are able)
  • Do the client’s shopping or accompany them when they shop
  • Perform light housekeeping duties that clients can’t complete on their own
  • Be a pleasant and supportive companion
  • Report any unusual incidents
  • Act quickly and responsibly in cases of emergency
  • Keeping proper care records
  • Encouraging socialization and participation in community activities
  • Communicating with medical professionals about the patient care plan
  • Maintaining a safe and comfortable home environment

Store Clerk

Loves Travel Stop
02.2006 - 12.2009
  • Assisted customers by answering questions and fulfilling requests.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Processed credit, debit and cash transactions correctly to obtain full payment of customer purchases.
  • Resolved complaints by providing knowledgeable, quick service to meet any need and promote loyalty.
  • Issued detailed receipts to every paying customer as proof of purchase and to avoid discrepancies.
  • Provided correct change for purchases to avoid customer confusion or disputes.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Operated cash register to record transactions accurately and efficiently.
  • Learned duties for various positions and provided backup at key times.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Checked personal identifications during alcohol and tobacco sales.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Coordinate Meals.

ADT Supervisor

New Foundations Center
01.2000 - 03.2006
  • Billing
  • Collections
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Evaluated customer needs and feedback to drive product and service improvements.

Education

Associate of Applied Science - Administrative Assistance And Secretarial Science

Kentucky Technical College
08.1995

Skills

  • Administrative Skills
  • Problem-Solving Skills
  • Clerical Support
  • Professional Demeanor
  • Listening Skills
  • Organization Skills
  • Conflict Management
  • Time Management
  • Telephone Skills

Timeline

Front Office Receptionist

Family Health Care Clinic
05.2023 - Current

Front Office Receptionist

BRIGHTVIEW HEALTH
05.2021 - 05.2023

Property Manager

Storage Rentals Of America
03.2020 - 05.2021

Personal Assistant

PDS
06.2019 - 03.2020

Family Home Provider

Home Caring
12.2009 - 06.2019

Store Clerk

Loves Travel Stop
02.2006 - 12.2009

ADT Supervisor

New Foundations Center
01.2000 - 03.2006

Associate of Applied Science - Administrative Assistance And Secretarial Science

Kentucky Technical College

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