Vickie C Peralt
NJ
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Cashier
All's
07.2022 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Used POS system to enter orders, process payments and issue receipts.
- Helped customers complete purchases, locate items, and join reward programs.
Customer Service Assistant ( Contract)
Empire Discount LLC
01.2020 - 06.2022
- Maintained clean and organized work environment to maintain customer safety.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Responded to customer calls and emails to answer questions about products and services.
- Collaborated with other departments to guarantee customer satisfaction.
- Utilized problem-solving skills to address customer queries and complaints.
- Answered customer questions about product availability and shipment times.
- Refunded money and adjusted bills to resolve customer service or billing complaints.
- Managed 100+ incoming calls each day with utmost professionalism and knowledgeable service.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Education
East Boston High School
Boston, MA06.2017
Skills
- Price Identification
- Cash Management
- Cashier Oversight
- POS Systems Operations
- POS Systems Expertise
- Clerical Support
- Proofreading
- Problem-Solving Ability
- Calm and Professional Under Pressure
- Multi-Line Telephone Operation
- Sales Expertise
- Technical Support
Languages
Creole
Native or Bilingual
English
Native or Bilingual
Timeline
Cashier
All's
07.2022 - Current
Customer Service Assistant ( Contract)
Empire Discount LLC
01.2020 - 06.2022
East Boston High School
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