Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Vickie C Peralt

NJ

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

4
4
years of professional experience

Work History

Cashier

All's
07.2022 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Used POS system to enter orders, process payments and issue receipts.
  • Helped customers complete purchases, locate items, and join reward programs.

Customer Service Assistant ( Contract)

Empire Discount LLC
01.2020 - 06.2022
  • Maintained clean and organized work environment to maintain customer safety.
  • Built strong relationships with customers and colleagues by providing friendly and personable service.
  • Responded to customer calls and emails to answer questions about products and services.
  • Collaborated with other departments to guarantee customer satisfaction.
  • Utilized problem-solving skills to address customer queries and complaints.
  • Answered customer questions about product availability and shipment times.
  • Refunded money and adjusted bills to resolve customer service or billing complaints.
  • Managed 100+ incoming calls each day with utmost professionalism and knowledgeable service.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.

Education

East Boston High School
Boston, MA
06.2017

Skills

  • Price Identification
  • Cash Management
  • Cashier Oversight
  • POS Systems Operations
  • POS Systems Expertise
  • Clerical Support
  • Proofreading
  • Problem-Solving Ability
  • Calm and Professional Under Pressure
  • Multi-Line Telephone Operation
  • Sales Expertise
  • Technical Support

Languages

Creole
Native or Bilingual
English
Native or Bilingual

Timeline

Cashier

All's
07.2022 - Current

Customer Service Assistant ( Contract)

Empire Discount LLC
01.2020 - 06.2022

East Boston High School

Similar Profiles

CREATE PROFILE
Vickie C Peralt