Vickie German
Aubrey,TX
Summary
High-energy, results-driven, award-winning experienced administrative professional for over twenty years in customer service and sales. Proven ability to motivate peers to achieve optimum performance levels. Excellent planning and organizational skills that have translated to providing superb customer service as well as consistently exceeding departmental standards.
Overview
20
20
years of professional experience
Work History
Remote Credentialing Specialist
Aya Healthcare
01.2022 - 09.2023
- Manage end-to-end medical provider credentialing and enrollment processes ensuring accuracy and compliance with organizational policies and regulatory requirements.
- Tracking, notifying, and assisting medical personnel with maintaining their credentials, certifications, and licenses to remain in good standing.
- Function as an account and partner management specialist.
- Ensure quarterly and annual audits of employee files comply with the standards of The Joint Commission.
- Ability to follow a structured schedule with minimal supervision to meet production deadlines.
- Collaborate with internal departments and external organizations to gather necessary documentation and information for credentialing purposes.
- Conduct thorough verification of provider licenses, certifications, education, and work history to guarantee accuracy and completeness of application materials.
- Maintain up-to-date and organized credentialing records electronically to facilitate efficient audits and reviews.
- Communicate effectively with providers, medical staff, and third-party organizations to resolve any credentialing-related inquiries and discrepancies.
- Maintain working knowledge of current industry regulations, standards, and changes, implementing necessary updates to the credentialing process as needed.
- Conducted primary source verifications such as background checks and board certifications.
Reservation Specialist and Trainer
Hilton Worldwide Hotels
06.2010 - 09.2020
- Assist Hilton’s VIP customers with hotel reservations, customer relations.
- Manage and resolve escalations, while working with other department teams to resolve issues to successfully keep an ongoing relationships with members and customers
- Provide customers with information about availability and pricing.
- Assist customers with making reservations and entered reservation details into computer system.
- Resolve various issues and discrepancies for customers.
- Review VIP customers’ accounts to ensure accuracy of billing, point accumulations and/or rewards availability.
- Handle VIP escalations call and/or emails regarding complaints.
- Encourage customers to upgrade reservations and purchase of Hilton products.
- Assist with the onboarding and training of newly hired exclusive Diamond Desk team members.
- Collaborate with I.T. and training departments on new systems while assisting with the curation of training manuals.
- Investigate and identify alternative accommodation solutions for customers to provide superior customer service.
Bankruptcy Specialist II
Citi Mortgage
12.2011 - 05.2013
- Managed high volume of defaulted accounts in active Chapter 7 and Chapter 13 bankruptcy
- Submitted Motion for Relief referrals to attorneys in all 50 states per local rules
- Collected and verified that all necessary documents were received to process motions
- Generated reinstatements, payoff quotes, and pay history to identify arrearages
- Monitored case dockets for proof of claims, confirmation, Trustee reports, motions filed, hearings, and court orders
- Approved motions drafted by attorney on behalf of bank prior to court filing
- Negotiated and approved terms and figures for Agreed Orders and Stipulations to cure arrearages
- Handled attorney and trustee requests and correspondence.
Relocation Specialist
Apartment Finders
12.2007 - 09.2008
- Conduct advanced apartment and rental property searches for clients relocating within/to the DFW area.
- Property searches for available properties using the client’s criteria, including location, size, amenities, and budget.
- Property tours to view apartments and rental properties.
- Help with completing paperwork and documentation to submit to the property landlord and management.
- Negotiate lease teams, rent, security deposits, lease duration and any special conditions of the lease.
- Create marketing materials to reach prospective clients.
- Regularly surpass quota and received bonus within first three months.
- Build relationships with property management and team, real estate agents to stay informed about upcoming specials and vacancies.
- Handle and manage client support for the ongoing support through the lease terms and process.
- Scheduling and organizing repairs and maintenance appointments with tenants in a timely manner.
- Partner with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Complete human resource operational requirements by scheduling and assigning employees.
Real Estate Agent
Keller Williams Realty
01.2007 - 11.2007
- Managing and organizing all the paperwork involved in a real estate transaction including contracts, deeds, disclosure forms, and any other legal documents.
- Schedule showings, listing appointments, appraisals, and inspections.
- Develop key relationships with clients to generate leads.
- Create marketing material for distribution to potential clients.
- Assist with recruiting and training of newly hired team members.
- Manage contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiate, facilitate, and manage real estate transactions.
- Communicate with clients to understand property needs and preferences.
- Maintained connections with clients to encourage repeat business and referrals.
Real Estate Agent
Ebby Halliday, Inc.
05.2003 - 01.2007
- Managing and organizing all the paperwork involved in real estate transactions including contracts, deeds, disclosure forms, and other legal documents.
- Collaborate and coordinate appointments with residents for issues with lease agreements, maintenance, and repairs in a timely manner in order to maintain outstanding customer service satisfaction rates.
- Schedule showings, listing appointments, appraisals, and inspections.
- Develop key relationships with clients to generate leads.
- Create marketing material for distribution to potential clients.
- Assist with recruiting and training of newly hired team. members.
- Manage contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Advertise client properties through websites and real estate guides.
- Review market research data and changed sales plans accordingly.
- Conduct comprehensive market analysis to identify opportunities for investors.
- Negotiate contracts with buyers and sellers to maximize customer savings.
- Study property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.
Education
Real Estate License -
Leonard-Hawes Real Estate School
Farmers Branch, TexasSkills
- Conflict Resolution
- Customer Satisfaction Optimization
- Interpersonal Skills
- Team Leadership, Training, and Development
- Account Management
- Partner Management
- Report Generation
- Personnel Management
- Customer Service
- Staff Mentoring
- Sales Background
- Computer Literate
- Administrative Experience
- Telephone Reservations
- Hotel Accomodations
- Record Preparation
- Upselling Proficiency
- Customer Engagement
- Documentation Processing
- Telephone Etiquette
- Data Entry
- Recordkeeping
- Written and Verbal Communication
- Calendar Management
- Critical Thinking
- Relationship Building
- Document Organization
- Contract Negotiation
- Real Estate Development
- Real Estate Law
- Home Inspections
- Property Tours, Assessments, and Inspections
- Excellent Teamwork
- House Showings
- Sales Closing
- Strong Organizational Skills
- Works Well Independently
- Negotiation
- Leasing and Sales
- Client-Oriented
- Remote Worker
Timeline
Remote Credentialing Specialist
Aya Healthcare
01.2022 - 09.2023
Bankruptcy Specialist II
Citi Mortgage
12.2011 - 05.2013
Reservation Specialist and Trainer
Hilton Worldwide Hotels
06.2010 - 09.2020
Relocation Specialist
Apartment Finders
12.2007 - 09.2008
Real Estate Agent
Keller Williams Realty
01.2007 - 11.2007
Real Estate Agent
Ebby Halliday, Inc.
05.2003 - 01.2007
Real Estate License -
Leonard-Hawes Real Estate School
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