Vickie St Martin St Martin
Stockton,CA
Summary
Dynamic Senior Operating Clerk at Pacific Gas and Electric, adept at enhancing customer satisfaction through effective communication and meticulous document management. Proven ability to streamline processes, reduce errors in data entry, and train new staff, showcasing strong organizational skills and a commitment to operational excellence.
Overview
32
32
years of professional experience
Work History
Senior Operating Clerk 1
Pacific Gas and Electric
10.1991 - 10.2023
- Processed customer inquiries efficiently, ensuring accurate information delivery and timely resolution.
- Managed administrative tasks, including data entry and document filing, enhancing operational workflows.
- Coordinated inventory management activities, maintaining accurate stock levels through systematic tracking.
- Assisted in the development of standard operating procedures to streamline clerical processes and improve efficiency.
- Trained new staff on company policies and procedures, fostering a collaborative team environment.
- Implemented electronic filing systems to reduce paper usage and improve document retrieval times.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
- Optimized office space usage, arranging workstations to maximize productivity.
- Managed inventory supplies to prevent shortages, ordering necessary items before depletion.
- Enhanced communication with external vendors, ensuring timely delivery of office supplies.
- Enhanced customer service with timely and accurate information when handling inquiries.
- Streamlined document retrieval, meticulously filing documents both physically and electronically.
- Ensured compliance with all regulatory requirements by conducting regular audits of office procedures.
- Maintained up-to-date employee records to assist in human resources planning.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Compiled and analyzed data to produce reports.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Purchased and maintained office supplies.
- Coordinated and scheduled meetings and appointments.
Education
High School Diploma -
Midland Trail High
Ansted, WV06-1979
Skills
- Telephone etiquette
- Customer satisfaction
- Cash handling
- Cash management
- Administrative support
- Document management
- File maintenance
- Typing speed
- Record preparation
- Scanning and copying
- Verbal and writing communication
- Time management
- Customer communication
- Problem-solving
- Flexible and adaptable
- Organizational skills
- Customer service
- Microsoft office
Timeline
Senior Operating Clerk 1
Pacific Gas and Electric
10.1991 - 10.2023
High School Diploma -
Midland Trail High
Military Service
U.S. Army 1979-1982
U.S. Army Reserves 1982-1991
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