Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Vickilee Mosley

Ruskin,FL

Summary

Dynamic professional with a proven track record in customer support and problem resolution, honed across roles at Quest Diagnostics and Best Buy. Excelled in enhancing customer relationships and efficiently managing payment processing, leveraging strong follow-up skills and CRM expertise to drive client satisfaction and repeat business.

Experienced with food preparation and kitchen support tasks, ensuring smooth operations. Utilizes strong teamwork and communication skills to assist chefs and kitchen staff effectively. Knowledge of maintaining sanitary and organized workspaces, contributing to overall kitchen efficiency and safety.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Client Service Representative

Quest Diagnostics
12.2017 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained accurate record-keeping with proactive attention to client information updates.
  • Adapted quickly to changes in company policy or procedures while maintaining excellent service standards for existing clients.
  • Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.

Customer Service Representative

Best Buy
03.2014 - 11.2017
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Responded to customer requests for products, services, and company information.
  • Sought ways to improve processes and services provided.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Front of House Staff Member

McDonald's
08.2013 - 03.2014
  • Assisted servers with delivering food, filling beverages, and retrieving items for guests.
  • Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
  • Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
  • Ensured smooth flow of service during busy periods by effectively managing reservations and seating arrangements.
  • Streamlined front of house operations by implementing effective organization and communication strategies with team members.
  • Increased repeat business through friendly interactions and promptly addressing any issues or concerns.
  • Upheld company standards for quality, safety, and cleanliness throughout daily tasks, contributing to a consistent dining experience for all guests.
  • Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
  • Utilized POS system to receive and process food and beverage orders.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.

Education

Associate Degree Culinary - Food Entrepeneurship

Auguste Escoffier School of Culinary Arts
6020-B, Dillard Cir, Austin, TX 78752

Certificate - 2017

Erwin Technical College
Tampa, FL
08.2016

Skills

  • Customer service
  • Sanitation
  • Payment Processing
  • Customer Focus
  • Places orders
  • Kitchen
  • Baking
  • Cuts
  • Meeting deadlines
  • Broths
  • Dessert
  • Prep cook
  • Money handling abilities
  • Understanding Customer Needs
  • Front house manager
  • Problem Resolution

Certification

Culinary arts certification

Timeline

Client Service Representative

Quest Diagnostics
12.2017 - Current

Customer Service Representative

Best Buy
03.2014 - 11.2017

Front of House Staff Member

McDonald's
08.2013 - 03.2014

Associate Degree Culinary - Food Entrepeneurship

Auguste Escoffier School of Culinary Arts

Certificate - 2017

Erwin Technical College

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Vickilee Mosley