Vicki Lynn Newmiller
Yuma,AZ
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology, accounts receivable, third-party billing and scheduling. Ready to bring 20+ years of relevant work experience to your team.
Overview
42
42
years of professional experience
Work History
Insurance Producer
Leavitt Great West Insurance
11.2014 - 01.2022
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Conducted thorough needs assessments for prospective clients, identifying gaps in their current coverage plans.
- Adhered to all regulations for insurance sales.
- Maintained up-to-date knowledge of industry trends and regulations, ensuring compliance in all transactions.
- Reason for leaving: Retired
Senior Claims Analyst
Centene Corporation
02.2009 - 11.2014
- Increased accuracy in claims assessment through thorough investigation and diligent documentation of claim details.
- Maintained strict confidentiality with all personal data as per company guidelines.
- Examined claims forms and other records to determine insurance coverage.
- Researched claims and incident information to deliver solutions and resolve problems.
- Reason for leaving: Moved back to Conrad, MT to care for elderly parents.
Transcriptionist
Great Falls Clinic
06.2008 - 02.2009
- Maintained strict confidentiality with sensitive information, ensuring client trust and privacy.
- Used headsets and transcribing software to take dictation of medical documents.
- Consistently met or exceeded established productivity goals while maintaining a high level of accuracy across all completed assignments.
- Reason for leaving: Employer contracted services to outside orgnization.
Customer Service Supervisor
United States Postal Servic
05.1998 - 06.2008
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Completed bi-weekly payroll for 285 employees.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Reason for leaving: Position was eliminated.
Medical Office Assistant
James A Meyer, MD
05.1980 - 01.1999
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Updated patient information and insurance details for accurate electronic medical records.
- Registered patients and completed associated paperwork for accurate records.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Supported efficient claim processing by accurately coding services for billing.
- Performed various administrative tasks by filing, copying and faxing documents.
- Managed office bookkeeping with insurance billing and patient payments.
- Reason for leaving: Left for higher paying position with benefits
Emergency Medical Technician
Pondera Medical Center
05.1986 - 01.1998
- Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
- Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Continuously improved skills through regular training sessions, workshops, conferences, and staying up-to-date on industry best practices.
- Ensured accurate documentation of patient information, assessment findings, interventions performed, and overall condition by completing detailed reports in compliance with legal requirements and industry standards.
- Evaluated patient histories to assess and prioritize levels of care.
- Trained EMTs in basic life support skills, oxygen therapy, and wound care.
- Participated in continuous education workshops to stay updated on latest emergency medical techniques and protocols.
- Reason for leaving: I was unable to complete required continuing education due to new job duties.
Education
Associate of Arts - Business Administration
Northern Montana College
Havre, MTSkills
- Claims Handling
- Health insurance
- Account Management
- Multitasking Abilities
- HIPAA Compliance
- Data Entry
- Self Motivation
Timeline
Insurance Producer
Leavitt Great West Insurance
11.2014 - 01.2022
Senior Claims Analyst
Centene Corporation
02.2009 - 11.2014
Transcriptionist
Great Falls Clinic
06.2008 - 02.2009
Customer Service Supervisor
United States Postal Servic
05.1998 - 06.2008
Emergency Medical Technician
Pondera Medical Center
05.1986 - 01.1998
Medical Office Assistant
James A Meyer, MD
05.1980 - 01.1999
Associate of Arts - Business Administration
Northern Montana College
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