Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Vicknette Martinez

Lima,OH

Summary

Dynamic and results-driven professional eager to embrace new challenges and deliver exceptional outcomes. Proven ability to thrive in fast-paced environments, demonstrating strong multitasking and time management skills while rapidly mastering new concepts. Committed to providing outstanding customer service, ensuring every client interaction is positive and memorable. A dedicated team player excelling in both independent and collaborative settings, consistently striving for excellence in all endeavors.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Bilingual Front office representative II

Lower Light Christian Health Center
06.2022 - 08.2025
  • Welcome and greet patients/visitors/clients; determine purpose of visit.
  • Schedule/reschedule appointments in-person or via phone.
  • Collect insurance and ID cards, complete HIPAA forms, update charts.
  • Provide excellent customer service.
  • Assist in onboarding and training of new coworkers.
  • Maintain a clean, organized, and safe front desk environment.
  • Cash handling and CC payment
  • Knowledge of Medical terminology and professional office practice
  • Document medication refill
  • Use of Cyracom and Propio
  • MITS and CarePoint for Medicaid

Bilingual Office Assistant

Hearty Heart Home Health LLC
01.2018 - 05.2022
  • Monitor and maintain EVV, timesheets, recruitment, and orientation.
  • Handle patient charts, faxing, scanning, reviewing HHA tests.
  • Answer calls and ensure timely document processing.
  • Monitor HHA vital signs and support nurses in patient care.

Teller Supervisor

Credit Union
01.2016 - 01.2022
  • Oversaw daily operations, supervise front-line staff, and ensure compliance with financial policies and procedures.
  • Delivered consistent, high-quality service and built strong member relationships.
  • Managed training, scheduling, and conflict resolution.
  • Proven ability to lead teams through change and improve performance metrics.

Education

High School - Clerical

Job Corps
Cleveland, OH
08-1999

Certificate -

Cuyahoga County Workforce Development
Cleveland, OH
01-2000

Skills

  • Bilingual English and Spanish
  • Time Management Leadership
  • Communication Problem Solving
  • Prioritization Multitasking
  • Punctual and reliable
  • Business administration
  • Office equipment operations
  • Decision making
  • Office administration
  • Word,Excel,Microsoft teams
  • Administrative support
  • Multi-line telephone operation
  • Business Operations
  • Customer Service
  • Cash handling and management
  • Customer engagement
  • Professionalism and ethics
  • Organizational skills
  • Verbal and written communication
  • Data entry Problem-solving
  • Positive attitude Self motivated
  • Teamwork and collaboration
  • Honest and dependable
  • Time management
  • Reliable and responsible
  • Attention to detail

Accomplishments

    • Achieved a 100% in cash reconciliation and deposit preparation, recognized for financial integrity.

    •Achieved a registration accuracy to 99% by auditing and updating insurances, Slide Fee Discount by 100%

Certification

  • McCafferty Health Center Epic Knowledge
  • Pharmacy Assistance & Technician Course
  • Clerical/Receptionist Certified
  • Basic Life Support (BLS) - CPR/AED & First Aid
  • Knowledge of EPIC, Nexgen, EMR/EHR
  • Sandata Software

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Bilingual Front office representative II

Lower Light Christian Health Center
06.2022 - 08.2025

Bilingual Office Assistant

Hearty Heart Home Health LLC
01.2018 - 05.2022

Teller Supervisor

Credit Union
01.2016 - 01.2022

High School - Clerical

Job Corps

Certificate -

Cuyahoga County Workforce Development

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