Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Vicktoria Howard

Coconut Creek,FL

Summary

Proven leader with extensive experience at Chick-fil-A, adept in staff training and development, and enhancing operational efficiency. Skilled in cash handling and fostering team collaboration, I've successfully implemented strategies boosting sales and sustainability efforts. My approach prioritizes quality control and employee development, driving significant improvements in customer satisfaction and team productivity.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Shift Leader

Chick-fil-A
09.2023 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Enhanced team efficiency by leading shift changeovers, ensuring smooth operations without downtime.
  • Engaged with customers on social media to promote offers and events, increasing online presence.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Supported creation of detailed, technical financial models to value potential acquisition targets.
  • Devised and implemented processes and procedures to streamline operations.
  • Observed packing operations to verify conformance to specifications.
  • Implemented energy-saving measures, reducing utility expenses and contributing to environmental sustainability.
  • Enhanced customer experience with introduction of feedback system to gather insights.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Boosted overall sales with effective upselling techniques and exceptional product knowledge.
  • Improved team productivity by implementing efficient scheduling and task delegation methods.
  • Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
  • Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Shift Leader

Smoothie King
04.2023 - 09.2023
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Boosted overall sales with effective upselling techniques and exceptional product knowledge.
  • Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
  • Optimized scheduling to ensure adequate staffing during peak hours, improving service delivery.
  • Monitored and analyzed sales data to identify trends and adjust strategies accordingly.
  • Increased sales with introduction of promotional strategies that attracted more customers.
  • Managed inventory levels to prevent stock shortages, conducting regular audits and ordering supplies as needed.
  • Implemented energy-saving measures, reducing utility expenses and contributing to environmental sustainability.
  • Conducted regular team meetings to discuss targets and strategies, keeping everyone aligned with goals.

Team Member

Xtreme Action Park
03.2022 - 02.2023
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong cooperative relationships with coworkers and managers.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Assisted customers in selecting merchandise best suited to needs.
  • Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.

Education

High School Diploma -

Jp Tarvella
10600 Riverside Dr, Coral Springs, FL 33071 · 6.6
06-2023

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Flexible schedule
  • Training assistance
  • Strong verbal and written communication
  • Creative problem solving
  • Team collaboration and leadership
  • Staff training and development
  • Staff supervision
  • Goal setting and tracking
  • Complaint resolution
  • Inventory counts
  • Daily workflows
  • Policy enforcement
  • Staff development
  • Quality control assurance
  • Production scheduling
  • Production reporting
  • Quality inspections
  • Diplomatic and fair
  • Employee attendance monitoring
  • Employee scheduling

Certification

  • Geriatric Nursing Assistant Certification (GNA) - State Boards of Nursing in some states.
  • Certified Nursing Assistant (CNA) - State Boards of Nursing.

Interests

  • Participate in local theater productions, enhancing my public speaking and teamwork skills
  • Learning new cooking techniques and expanding my culinary skills

Timeline

Shift Leader

Chick-fil-A
09.2023 - Current

Shift Leader

Smoothie King
04.2023 - 09.2023

Team Member

Xtreme Action Park
03.2022 - 02.2023

High School Diploma -

Jp Tarvella

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Vicktoria Howard