Vicky Batchelder
SHREWSBURY,MA
Summary
Operations Professional experienced in workforce scheduling, onboarding, and compliance tracking. Achieved streamlined workflows and enhanced staff readiness through effective coordination and SAP/ERP proficiency. Committed to fostering relationships and driving business growth while managing multiple tasks with strong analytical and decision-making skills.
Overview
7
7
years of professional experience
Work History
Operations Manager
Key Autism Services
Southborough, Massachusetts
04.2022 - 11.2026
- Scheduled staff, planned coverage, and assigned client services to meet daily operational needs.
- Workflow coordination across intake, staffing, and service delivery improved overall efficiency.
- Proactive communication with families and staff helped maximize client utilized hours, including coverage coordination for staff and clients.
- Communicated effectively with families and staff to maximize client utilized hours and coordinate coverage.
- Compliance tracking for care plans, documentation, and company policies improved service consistency.
- Staff training on service procedures, communication standards, and safety practices strengthened team readiness.
- New staff onboarding, training setup, and standards review supported approval readiness.
- Reviewed client records, reports, and billing documents to maintain accuracy.
Administrative Coordinator
DSSmith
Lowell, Massachusetts
12.2019 - 06.2021
- - Developed spreadsheets and databases to effectively track, analyze, and report performance and sales data.
- - Executed record filing system to enhance document organization and management.
- - Used Microsoft Office applications, including Word, Excel, Access, PowerPoint, and Outlook, along with other software programs.
- - Created PowerPoint presentations for business development support.
- - Showed ability to manage multiple tasks in fast-paced environment while maintaining quality focus.
- - Used UltiPro and Time Clock Plus to handle status changes and payroll issues.
- - Maintained customer satisfaction through proactive support addressing customer needs and resolving concerns.
- - Communicated with vendors regarding back-order availability, future inventory, and special orders.
- Interacted with vendors to ensure timely updates on back-order items and special order requests.
Education
Associate of Arts -
University of Maine At Machias
Machias, MESkills
- SAP/ERP proficiency
- Operational efficiency
- Logistics coordination
- Compliance tracking
- Schedule management
- Resource allocation
- Quality assurance
- Profit maximization
- Team leadership
- Staff retention
- Workforce scheduling
- Relationship building
Affiliations
- Volunteer Leader/mentor/Council Member for Middle School/Youth Group at the First Congregational Church in Shrewsbury, MA
2010-2020 - Community Harvest Project-Boylston, MA
2018-2020 - Special Olympics- Marlborough, MA
2024-present
Timeline
Operations Manager
Key Autism Services
04.2022 - 11.2026
Administrative Coordinator
DSSmith
12.2019 - 06.2021
Associate of Arts -
University of Maine At Machias