Vicky Burton
Houston,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
27
27
years of professional experience
Work History
Street Supervisor
Mv Transportation Inc.
Houston, TX
06.2021 - Current
- Enhanced team performance by providing regular training sessions and conducting performance evaluations.
- Evaluated operational procedures periodically to identify areas for improvement while maintaining industry best practices.
- Reduced response times to incidents by streamlining communication channels between dispatchers and field teams.
- Conducted regular assessments of team members'' abilities, identifying opportunities for growth and providing targeted feedback for improvement.
- Fostered a culture of collaboration among team members by emphasizing open communication channels and encouraging input from all levels within the organization.
- Maintained accurate records of work hours, incident reports, equipment inventory, and other essential documentation.
- Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
- Inspected completed work to verify quality standards and compliance with criteria.
- Checked equipment to determine if maintenance was required.
- Handled issues with relative ease by implementing best practices and applying critical thinking skills to find best solutions.
- Interacted with employees to demonstrate high standards and mitigate issues effectively.
- Addressed issues with employees and customers to manage healthy conflict resolutions.
- Oversaw daily operations at site, keeping team production moving at optimal pace.
- Trained workers in proper methods, equipment operation and safety procedures.
- Prepared and submitted reports on job progress and safety conditions to upper management.
- Provided feedback to workers on job performance and safety procedures.
Metro Lift Independent Contract Driver/Dispatcher
Greater Houston Transportation
08.2017 - 06.2021
- Independent Contract driver operating a daily 12 hour route
- Provided transportation and accommodations to several customers who participated in the Metro Lift Program
- I exercised and implemented safe and professional services while operating as an essential worker while driving with Metro Lift.
- I dispatched drivers to locations
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Answered phone calls and responded to customer emails.
Assisted Living Manager
Care Masters Assisted Living Facility
06.2007 - 07.2017
- Recruited, hired and trained employees on operations and performance expectations
- Trained and qualified staff per board requirements as well as national, state and local regulations
- Directed daily operations at facility caring for more than 10 individuals
- Managed operations in accordance with budget requirements
- Created and maintained facility documents and records, maintaining accuracy while managing sensitive data
- Led and motivated 5 employees through supervision, training and coaching on duties and daily operational activities
- Communicated with patients with compassion while keeping medical information private
- Reviewed and assessed staff processes, reducing hazards posed for residents and staff while promoting regulatory compliance
- Developed strong and trusting rapport with patients to facilitate smooth, quality care
- Coordinated doctor appointments, exercise, recreation and family visits to maintain schedule
- Solicited medical history information from patients to provide best and most effective medical advice
- Implemented new hire training to further develop skills and initiate discussions on task prioritization
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Scheduled appointments for patients via phone and in person
- Organized charts, documents and supplies to maintain team productivity
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs
- Coordinated and executed medical waste disposal according to governmental and organizational standards
- Educated patients about medications, procedures and physician's instructions
- Secured patient information and maintained patient confidence by completing and safeguarding medical records
- Contacted pharmacies to submit and refill patients' prescriptions.
Assisted Living Caregiver
Mac's House Love N Care Assisted Living Facility
01.1997 - 10.2005
- Assisted with meal planning to meet nutritional plans
- Reported concerns to nurse supervisor to promote optimal care
- Monitored vital signs and medication use, documenting variances and concerning responses
- Arrange medication and reminded patients to take each according to correct schedule
- Transported patients to medical, dental and personal care appointments
- Maintained safety by eliminating hazards and correcting issues
- Maintained daily living standards by assisting clients with personal hygiene needs
- Liaised with supervisor to review cases and improve care
- Followed care plan and directions to administer medications
- Recognized emergencies and notified appropriate contacts, including paramedics and family members
- Engaged with patients and families to provide emotional support and daily living instruction
- Tracked and reported clients' progress based on observations and conversations.
Education
First Aid and CPR -
National CPR Foundation
Houston, TXMedical Assisting -
Texas School of Health
Houston, TX05.2006
High School Diploma -
Parkview Baptist School
Houston, TX01.2002
Skills
- Reliable and trustworthy
- People Skills
- Planning
- Decision-making
- Independent Worker
- Flexible
- Works well under Pressure
- Workload prioritization
- Team Management
- Incident Reporting
- Policy Enforcement
- Teamwork and Collaboration
- Critical Thinking
- Dedicated Work Ethic
- Customer Relations
- Work Planning and Prioritization
- Employee Training
Timeline
Street Supervisor
Mv Transportation Inc.
06.2021 - Current
Metro Lift Independent Contract Driver/Dispatcher
Greater Houston Transportation
08.2017 - 06.2021
Assisted Living Manager
Care Masters Assisted Living Facility
06.2007 - 07.2017
Assisted Living Caregiver
Mac's House Love N Care Assisted Living Facility
01.1997 - 10.2005
First Aid and CPR -
National CPR Foundation
Medical Assisting -
Texas School of Health
High School Diploma -
Parkview Baptist School