Vicky Burton
Pinetops,NC
Summary
Seasoned professional with 20 years of experience in customer service and business management, seeking a Customer Service Rep role. Excelled in problem resolution and customer engagement as a Customer Service Manager; proficient in QuickBooks, Microsoft Office Suite, and PeopleSoft. Demonstrated expertise in financial management, payroll processing, and vendor negotiations, ensuring operational excellence and customer satisfaction.
Knowledgeable Customer Service Representative with solid background in administrative functions, including office management and staff coordination. Successfully streamlined office operations, enhancing productivity and efficiency. Demonstrated proficiency in problem-solving and maintaining effective communication within teams.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Deli Clerk
Champs Chicken
09.2024 - Current
- Provide exceptional customer service by assisting customers with their selections and answering any inquiries about products
- Prepare, package, and label deli products, ensuring compliance with food safety and sanitation standards
- Operate deli equipment such as slicers and scales to accurately portion and price products
- Maintain a clean and organized work area, including counters, equipment, and display cases
- Monitor inventory levels and restock items as needed to ensure product availability
- Collaborate with team members to ensure efficient workflow and customer satisfaction
- Handle cash transactions and operate the cash register, ensuring accuracy in sales and change
- Assist in the setup and breakdown of the deli section for daily operations and special promotions
Business Manager
Management Systems International, LLC
06.2020 - 10.2024
- Company Overview: Remote
- Implement business plans and communicate organizational goals to enhance team motivation and alignment with company objectives
- Address customer and vendor inquiries, focusing on effective problem resolution and fostering positive relationships
- Assess the financial implications of operational challenges and collaborate with senior management to devise strategic solutions
- Manage comprehensive accounting tasks, including invoice and expense report verification, payroll processing, and monthly bookkeeping, ensuring accuracy and compliance with fiscal policies
- Remote
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services.
Store Cashier
Petsmart
09.2023 - 03.2024
- Accurately processed customer transactions, managed cash drawer, and provided exceptional customer service while maintaining a clean and organized checkout area at PetSmart
- Collaborated with team members to maintain a clean and organized store environment, promoting a positive shopping experience.
- Assisted with purchasing decisions and located merchandise for customers.
- Demonstrated strong knowledge of store policies, promotions, and procedures to assist customers effectively.
- Processed returns and exchanges promptly while adhering to company guidelines and providing exceptional customer service.
Administrator/Office Manager
Albertsons/Safeway Food & Drug
05.2002 - 04.2018
- Managed payroll processing, scheduling, and procedural documentation, ensuring operational efficiency and adherence to corporate guidelines
- Resolved customer issues effectively, maintaining high service standards and customer satisfaction
- Negotiated vendor contracts, achieving cost savings and optimizing resource allocation
- Conducted daily financial transaction oversight, reducing discrepancies and enhancing accounting accuracy
- Maintained personnel records and updated internal databases to support document management.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
Tax Preparer
HR Block
01.2014 - 04.2021
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Assessed client tax situations to determine best filing options.
- Completed and filed returns with tax departments at local, state, and federal levels.
- Built strong rapport with clients through clear communication and regular updates on the status of their tax filings.
- Communicated with clients regarding tax situations, providing guidance on financial decisions.
- Prepared tax returns, extensions, tax planning calculations, and write-ups for organizations and entities.
- Identified potential tax deductions and credits, maximizing clients' refunds or minimizing owed amounts.
- Utilized tax software to prepare returns and meet deadlines.
Education
Associate of Science - Accounting
Mohave Community College
Kingman, AZ06.2018
Skills
- Business Administration
- Vendor Engagement
- Customer Relations
- Accounts Payable and Accounts Receivable
- Proposals and Negotiations
- Input Vendor/Customer Payments Into QuickBooks
- Remote Work for 3 Years
- QuickBooks
- Recordkeeping and file management
- Office administration
- Honesty and integrity
- Employee management
- Cash handling expertise
- Strong work ethic
- MS office
- Customer service
Certification
- ISO 9001:2015 QMS
- Bookkeeping Certificate
Timeline
Deli Clerk
Champs Chicken
09.2024 - Current
Store Cashier
Petsmart
09.2023 - 03.2024
Business Manager
Management Systems International, LLC
06.2020 - 10.2024
Tax Preparer
HR Block
01.2014 - 04.2021
Administrator/Office Manager
Albertsons/Safeway Food & Drug
05.2002 - 04.2018
Associate of Science - Accounting
Mohave Community College
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