Vicky Cesare

• Triage multiple emergency patients and client interaction/education
• Supported emergency triage workflow and prioritized urgent patient needs
• Provided exceptional client service, addressing pet owner concerns with empathy and professionalism during high-stress situations.
• Updated and maintained patient medical records with accuracy and compliance
• Coordinated diagnostic appointments and treatment scheduling

• Worked various hours in the ER department, providing support during busy shifts.
• Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
• Monitored vital signs and patient behavior, providing timely updates to veterinary staff for accurate assessments.
• Administered medications and treatments under veterinarian supervision, ensuring compliance with protocols and documented changes in condition
• Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
• On call for surgeries & high level one on one care cases such as ventilator patients

• Trained across departments in anesthesia, surgery, radiology, and internal medicine to enhance cross-functional expertise.
• Transitioned to role of cardiology technician in January 2010
• Assisted with echocardiograms, x-rays, and Holter monitoring procedures to support accurate diagnoses and patient care.

• Supported patient care and administrative workflow in a general practice setting

• Assisted with client communication and appointment coordination

• Prepared medical records and maintained organized documentation

• Provided excellent customer service and client education

• Assisted clients with check-in/check-out processes

• Managed front desk filing and administrative tasks

• Answered phones and scheduled appointments