Vicky Chaney-Little
Wichita,KS
Summary
Dynamic Office Manager with a proven track record enhancing office efficiency and doubling the workforce and workload within a year. Expert in bookkeeping and office administration, I excel in creating a positive work environment and streamlining operations. Skilled in customer service, I significantly improved client satisfaction through effective feedback systems.
Overview
7
7
years of professional experience
Work History
Office Manager
David Lies Plumbing
06.2021 - Current
- Handled sensitive employee personnel records, company documentation and client data with utmost confidentiality, maintaining trust and integrity.
- Maintained accurate financial records, processed daily documentation for commercial and residential new construction and service plumbing projects. Including, but were not limited to: customer job tickets, supplier invoices and credit card receipts.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Scheduled all appointments for customers, plumbing staff and subcontractors.
- Negotiated optimal pricing and anticipated needs and availability and acquisition of materials per seasonal and business cycles.
- Reconciled monthly supplier, credit card and vendor statements and processed payments.
- Answered customer questions and provided prompt and comprehensive follow ups.
- Scheduled all appointments for customers, plumbing staff and subcontractors for maximum efficiency and workflow.
- Processed plumbers continuing education credits and certifications, insuring compliance with local, state and federal requirements.
- Maintained contracting licenses with local and area municipalities.
- Applied for permits and scheduled inspections with government agencies.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Oversaw facility maintenance requests, coordinating with subcontractors to address repairs or improvements efficiently.
- Conducted regular reviews of weekly, monthly and annual office, financial and operational procedures, identifying and implementing improvements for overall excellence.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Was part of the team responsible for doubling the workforce and workload in the last 12 months.
Professional Grant Writer
NonprofitGo
03.2019 - 05.2020
- Interacted with partners and obtained detailed information about organization's mission and goals to form solid foundation for grant applications.
- Researched grant and funding proposal opportunities in philanthropic databases to identify potential income sources.
- Collected information on existing programs to demonstrate cohesive and sustainable organization to funders.
- Enhanced collaboration within the organization by providing regular updates on grant activities and progress toward goals.
- Maintained compliance with funder requirements by diligently monitoring project progress and submitting timely reports.
Executive Director
Plumbing Association of Central Kansas
03.2018 - 08.2019
- Attended Nonprofit University to gain skills and formed a new Board of Directors for the PACK.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Assisted teaching staff, enrolled professional plumbing students and prepared long range options for organizations future.
- Attended Sedgwick County Plumbing Board and PACK board meetings and acted as representative on behalf of membership group.
- Oversaw financial audit and professional consultation of records and organizational viability.
- Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
- Forge strong relationships with board members, providing regular updates on organizational progress and soliciting their expertise when needed.
Education
Bachelor of Arts - Business Administration And Management
American University
Istanbul, TurkeyBachelor of Science - Botany
American University
Istanbul, TurkeyWichita Civic Engagement Academy
City Of WichitaKansas Leadership Center
Wichita, KSAssociate of Science - Human Resources Management
Southwestern College
WichitaSkills
- Bookkeeping
- Customer service
- Office management
- Office organization
- Office administration
Accomplishments
Ethics Advisory Board Member, Council District 3
Election Site Judge, Sedgwick County
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Office Manager
David Lies Plumbing
06.2021 - Current
Professional Grant Writer
NonprofitGo
03.2019 - 05.2020
Executive Director
Plumbing Association of Central Kansas
03.2018 - 08.2019
Bachelor of Arts - Business Administration And Management
American University
Bachelor of Science - Botany
American University
Wichita Civic Engagement Academy
Kansas Leadership Center
Associate of Science - Human Resources Management
Southwestern College
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