Vicky Chavez

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Fostered positive customer service culture within team which led to higher customer satisfaction rates.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
• Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
• Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.Performance Indicators (KPI's) and provide personal feedback to associate to ensure all goals are met and Everise standards are adhered to.

• Be the constant presence on the production floor and actively interact with associates to ensure that they are engaged in productive work and systems are functioning properly.

• Ensure that underperforming associates meet client expectations through the creation and

implementation of written action plans.

• Resolve customer escalations

• Responsible for communication between contact center management, client and associate

• Participate in associate selection and interviewing process

• Provide on-the-job or up-training as necessary to enable associates to meet Everise and client expectations

• Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
• Processed transactions accurately while maintaining a high level of customer service.
• Increased sales by building strong customer relationships and providing excellent service.
• Helped customers locate products and checked store system for merchandise at other sites.
• Assisted customers with prompt and polite support in-person and via telephone.
• Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
• Met and exceeded sales targets consistently, contributing to overall team success.
• Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.

• Developed strong relationships with clients through regular communication and excellent customer service.
• Increased client satisfaction, providing personalized investment advice based on thorough financial analysis.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.