Summary
IT Director with extensive experience in strategic planning and vendor management. Expertise in budgeting, cybersecurity, and leading teams to improve operational efficiency and user satisfaction. Proven track record of enhancing system performance and ensuring compliance across diverse platforms.
Overview
13
13
years of professional experience
1
1
Certification
Work History
IT Consultant
Metalab
Palm Springs, CA
11.2024 - 02.2025
- Developed tailored IT solutions by analyzing client needs and enhancing operational efficiency.
- Delivered technical support and training for new systems, improving end-user competence.
- Executed system audits, ensuring compliance with industry standards and regulations.
- Configured and installed computer hardware, operating systems, and applications per customer specifications.
- Investigated the latest technologies to provide clients with informed recommendations.
- Quickly resolved technical issues reported through the ticketing system with accuracy.
- Updated inventory management of hardware and software assets owned by the company.
- Advised on resource utilization strategies to maximize overall productivity.
IT Manager
Renova Energy
Palm Desert, CA
07.2021 - 08.2022
- Trained staff on computer usage and software applications to enhance efficiency.
- Reviewed and approved project plans to ensure strategic alignment with organizational goals.
- Communicated organizational policies and procedures to IT department staff effectively.
- Evaluated technology infrastructure, recommending necessary upgrades for hardware and software.
- Collaborated across departments to develop innovative solutions for complex challenges.
- Maintained up-to-date knowledge of advancements in information technology systems.
- Implemented strategies that improved customer service through optimized technology use.
- Coordinated vendor negotiations to secure contracts for appropriate products and services.
IT Consultant
Datawire.io
Oakland, CA
10.2019 - 02.2020
- Prepare evaluations of software and hardware, and recommend improvements or upgrades
- Manage project execution to ensure adherence to budget, schedule, and scope
- Provided technical support and training to end-users and staff.
- Developed documentation for processes and system configurations.
- Streamlined workflows by implementing best practices in IT management.
- Documented processes related to IT services provided by the company.
- Performed research on latest technologies and trends in the IT industry to make recommendations to clients.
- Maintained an up-to-date inventory of hardware and software assets owned by the company.
- Provided consultation on how best to utilize available resources in order to maximize productivity.
- Modified existing software systems to enhance performance and add new features.
- Managed backup, user account and helpdesk systems.
- Developed project metrics to follow system build-out progress.
- Evaluated organization's technology to recommend upgrades for hardware and software.
IT Director
Invision
Oakland, CA
12.2016 - 08.2019
- Oversaw infrastructure of technical operations to maintain optimal performance.
- Implemented new software and hardware solutions to enhance operational efficiency.
- Managed internal IT vendor engagements, cloud services, and project management.
- Created and maintained IT budget, licensing agreements, and vendor contracts.
- Built and managed IT team, focusing on career development and performance reviews.
- Mentored and motivated IT team members to improve skills and productivity.
- Evaluated emerging technologies to enhance operational capabilities and recommend upgrades.
- Negotiated service agreements with vendors for hardware and software procurement.
Technical Program Manager
Uber
Oakland, CA
05.2014 - 05.2016
- Managed 32 active builds in LATAM and over 60 builds across Americas.
- Led cross-functional teams to deliver complex technical projects on schedule.
- Coordinated with network engineers on MDF/IDF designs and rack elevations.
- Forecasted timelines and resource requirements for multiple buildout projects.
- Anticipated obstacles, providing solutions to keep projects on track.
- Communicated project status to senior management and key stakeholders.
- Maintained relationships with vendors, ensuring successful program execution within budget constraints.
- Implemented agile best practices, such as sprints and stand-ups, improving project efficiencies.
IT Engineering Manager
Zendesk
Oakland, CA
06.2012 - 05.2014
- Developed project plans and timelines for IT consulting engagements, ensuring objectives met.
- Diagnosed and resolved network connectivity problems efficiently for end-users.
- Assisted customers in migrating applications to cloud environments while troubleshooting issues.
- Maintained inventory of IT assets, ensuring compliance with security policies.
- Documented IT processes and procedures for knowledge base enhancement.
- Conducted due diligence for mergers and acquisitions projects to assess potential impacts.
- Collaborated with cross-functional teams to improve service delivery processes and outcomes.
- Provided training on new technologies and software applications for clients.
Education
Computer Information -
Associate of Arts - Business/Information Technology
Computer Information Technology -
Accounting -
Skills
- Cybersecurity oversight
- Asset management in IT
- Leadership in teams
- Strategic development planning
- Agile project execution
- Vendor negotiations and relations
- Cloud services management
- Change implementation strategies
- Technical support expertise
- Procurement for IT services
- Incident response management
- Reporting and documentation skills
- Compliance with IT standards
- Integration of third-party services
- Endpoint protection strategies
- Single sign-on implementation
- Wireless security protocols
- Collaboration across functions
- Business intelligence analysis
- Adaptability in technology environments
- Infrastructure management for IT systems
- Auditing systems effectively
- Integration of technologies
- Data collection techniques
Certification
- Project Management Professional (PMP)
- Agile & Scrum Overview
- Introduction to Cloud Computing
- Meraki Network
- Jamf Administrator
- HTML Developer Certified
- IT Asset Management (ITAM) Hardware Asset Management (HAM)
- Foundations of Cybersecurity
- Cybersecurity Manage Security Risks
- Cybersecurity Networks and Network Security
Languages
- French Canadian
- English
Speaking Engagements
- Oktane19 with Intello, Managing SaaS in fast growing companies
- Bettercloud18 panel discussion, SaasOps and Security at Unicorns
- Bettercloud19 conference in SF, SaasOps and Security
Timeline
IT Consultant - Metalab
11.2024 - 02.2025
IT Manager - Renova Energy
07.2021 - 08.2022
IT Consultant - Datawire.io
10.2019 - 02.2020
IT Director - Invision
12.2016 - 08.2019
Technical Program Manager - Uber
05.2014 - 05.2016
IT Engineering Manager - Zendesk
06.2012 - 05.2014
City College of San Francisco - Computer Information,
Santa Rosa Junior College - Associate of Arts, Business/Information Technology
Santa Monica City College - Computer Information Technology,
Mount Saint Mary's University - Accounting,