Vicky Deck
Wayne,OK
Summary
Proven leader and strategic thinker, adept in policy analysis and problem-solving, with a track record of exceeding sales quotas by over 20% at Office Max Corporate Sales Center. Skilled in team motivation and client assessment, I championed initiatives that significantly enhanced client satisfaction and operational efficiency. My approach consistently fosters long-term relationships and business growth.
Overview
19
19
years of professional experience
Work History
Federal Account Manager
Office Max Corporate Sales Center/ Boise Cascade
09.2000 - 02.2014
- Leveraged deep understanding of federal budget cycles to strategically plan sales activities and secure contract renewals.
- Attended industry conferences and events to network with key stakeholders, gaining valuable insights into emerging trends and opportunities in the federal market.
- Provided regular reports to senior management on account performance, highlighting successes and areas for improvement.
- Presented product demonstrations to potential clients, showcasing the benefits of our offerings for their specific agency requirements.
- Resolved client issues promptly by collaborating closely with internal departments such as customer support, finance, and legal teams.
- Organized training sessions for internal colleagues on topics related to Federal procurement policies or specific agency requirements.
- Championed client feedback within the organization, driving product enhancements and service improvements in response to evolving market needs.
- Mentored junior account managers to help them navigate complex federal procurement processes and build successful client relationships.
- Increased client satisfaction by building strong relationships with federal agencies and providing tailored solutions.
- Collaborated with sales team to identify new opportunities and develop strategies for winning new business in the federal sector.
- Conducted thorough market research to better understand federal procurement processes and tailor proposals accordingly.
- Coordinated with technical teams to ensure seamless delivery of products and services to federal clients.
- Ensured compliance with all government regulations pertaining to contracting, security clearances, pricing structures, and reporting requirements.
- Negotiated win-win contracts with clients, addressing their needs while maintaining company profitability.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Managed accounts to retain existing relationships and grow share of business.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Led bid proposal efforts that resulted in winning multimillion-dollar contracts from various government agencies.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
Sales Office Manager
Wright's IGA
01.1995 - 09.2003
- Leveraged expert knowledge of industry trends to remain one step ahead of the competition in terms of product offerings and marketing strategies.
- Championed continuous improvement initiatives within the organization, driving innovation across all aspects of operations.
- Streamlined office operations with efficient scheduling, resource allocation, and workflow coordination.
- Implemented cost-saving measures that increased efficiency without compromising on service quality or client satisfaction.
- Conducted regular performance evaluations, addressing any areas requiring improvement in a timely manner.
- Improved sales team performance by implementing effective training programs and providing regular feedback.
- Maximized sales opportunities by collaborating closely with retail partners on special promotions and exclusive releases.
- Managed inventory levels to maintain adequate stock while minimizing overstock, optimizing retail profits.
- Assisted in driving sales growth through upselling treatments, packages, and retail products to clients.
- Employed time-management techniques effectively prioritizing daily tasks required for managing an online retail business.
- Gained valuable insight into retail management by working closely with experienced supervisors and department leads.
- Managed a team of retail associates, fostering a positive work environment that promoted collaboration and teamwork.
- Maintained a clean, organized, and visually appealing retail environment for an enjoyable shopping experience.
- Optimized retail spaces with effective product displays, improving customer flow and increasing sales.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Education
Medical Unit Secretary - Unit Secretary
Pontotoc County Vo Tech
Ada, OK05-1993
High School Diploma -
Dickson Hign School
Ardmore, OK05-1989
Skills
- Client assessment
- Policy analysis
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Team Leadership
- Team motivation
- Team building
Timeline
Federal Account Manager
Office Max Corporate Sales Center/ Boise Cascade
09.2000 - 02.2014
Sales Office Manager
Wright's IGA
01.1995 - 09.2003
Medical Unit Secretary - Unit Secretary
Pontotoc County Vo Tech
High School Diploma -
Dickson Hign School
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