Summary
Overview
Work History
Education
Skills
Timeline
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Victoria Dimarakis

Vernon Hills,IL

Summary

Detail-oriented individual with prior experience with billing, documentation, data, and pricing verification. Strong skills in reviewing, researching, investigating discrepancies. Problem-solving skills with timely and quality customer service with both internal and external customers. Solid capabilities in MS Office applications, strong Excel skills. Ability to effectively work independently and interface with internal and external customers with excellent follow-up skills. Ability to multi-task, prioritize and be flexible with changing business needs, manage deadlines and time constraints.

Overview

25
25
years of professional experience

Work History

Benefits Verification Representative

CVS Health
09.2021 - 09.2023
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Communicated with clients and customers to gather, provide and share updated information on products and services.
  • Collaborate together as a team and apply the CVS Health Core Values in day-to-day operations.
  • Contact customers to confirm approval/denials of coverage, co-pays, patient assistance programs.
  • Data entry of accurate benefit information to positively impact insurance processing and minimize rejections.
  • Consistently meet established productivity, schedule adherence, and quality standards.
  • Mediate effective resolution for complex payer/pharmacy issues toward a positive outcome.
  • Assess patients for eligibility for co-pay and financial assistance.
  • Answer requests from doctors and/or patients checking on status of case.
  • Maintain quality while providing an empathetic and supportive experience to the patients, doctors, and physician offices.
  • Resolve patient's questions and concerns regarding status of their request for assistance.

Accounting Associate

Airbridge Cargo Airlines
09.2015 - 09.2019
  • Verified invoice pricing and data in system for accuracy and completeness.
  • Analyzed billing documents for accuracy and completeness.
  • Identified and retrieved relevant compliance documentation, corrections, and updates necessary to process transactions.
  • Demonstrated ability to multi-task in deadline-driven, fast-paced environment.
  • Investigated variances and corrected errors. Resolved account discrepancies.
  • Key point of contact for issuance of time sensitive documents.
  • Operate closely with other functional teams.
  • Responded to inquiries from internal teams and customers in a timely manner.
  • Updated contract pricing in system for 200 contracts. Ensured system is accurate and current.
  • Maintained organized filing in system for contracts, reports, and invoices.
  • Gathered data, prepared reports in Microsoft Excel, and distribute reports to internal partners, management.
  • Acted as resource for new colleagues. Assisted colleagues troubleshoot and resolve basic issues.

Senior Project Coordinator

Discover Financial Services
01.2006 - 01.2009
  • Experience as team lead for supplier quality initiatives, contract and documentation management, and Billing within Marketing department.
  • Partnered with management to create, develop, and implement quality initiatives, resulting in improved performance, time savings and improved reporting.
  • Coordinated projects among team members. Ensured project deadlines were met by monitoring project progress.
  • Assisted management with supplier quality improvement and compliance initiatives.
  • Maintained supplier contract updates in system, utilized Microsoft Excel for price updates and tracking expired documents. Identified and retrieved required compliance documentation from suppliers.
  • Verified and processed invoices and supplier rebates.
  • Maintained procedure updates and system upgrade documentation.
  • Identified opportunities for improvements.
  • Led team assignments for testing system upgrades, troubleshoot issues. Coordinated fixes and resolution plans.

Buyer

Discover Financial Services
01.2003 - 01.2006
  • Gathered and analyzed data to prepare monthly Paper orders for Direct Mail Marketing campaigns. Placed Paper orders monthly, ordered as necessary to accommodate campaign changes.
  • Maintained ongoing communication with vendors to confirm order deliveries; coordinated production scheduling, resolved any delivery issues.
  • Managed PO approvals (up to $500K).
  • Ensured inventory were at optimum levels, ordered as necessary to accommodate order changes.
  • Managed creation and implementation of process and reporting improvements with system upgrades.
  • Streamlined ordering process.

Project Coordinator

Discover Financial Services
01.1999 - 06.2003
  • Experience includes project tracking, reporting, and invoice processing.
  • Communicated project timelines, missing data, and delivery scheduling with business associates to ensure project timelines were on schedule and due dates met.
  • Accurately and timely processed vendor invoices.
  • Communicated with vendors and associates to correct invoicing and receiving errors. Investigated discrepancies to determine root cause.
  • Evaluated and recommended changes to existing software systems for invoicing, reporting and data capturing abilities to improve accuracy, efficiency, and reporting. Contributed to testing efforts to resolve issues.
  • Carefully documented system upgrades and enhancements.
  • Acted as a resource for colleagues. Provided training.

Education

Bachelor of Science - Behavioral Science

University of Illinois at Chicago
Chicago, IL

Skills

  • Problem solving skills
  • Attention to detail and accuracy
  • Data entry
  • Strong Organizational skills
  • Customer focused
  • Process improvements
  • Document filing
  • Recordkeeping
  • Processes and Procedures
  • Strong Microsoft Excel skills
  • Microsoft Word

Timeline

Benefits Verification Representative

CVS Health
09.2021 - 09.2023

Accounting Associate

Airbridge Cargo Airlines
09.2015 - 09.2019

Senior Project Coordinator

Discover Financial Services
01.2006 - 01.2009

Buyer

Discover Financial Services
01.2003 - 01.2006

Project Coordinator

Discover Financial Services
01.1999 - 06.2003

Bachelor of Science - Behavioral Science

University of Illinois at Chicago

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Victoria Dimarakis