Summary
Overview
Work History
Education
Skills
Websites
Credentials Education
Civic Leadership
Timeline
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Vicky Duka, PMP

Niles,IL

Summary

Distinguished professional with a proven track record spanning Human Resources, Retail Banking, Real Estate, and Business Operations. Acknowledged for exceptional dedication, diligence, and the ability to foster strong relationships. Adept at addressing challenges proactively, leveraging innovative solutions, systems, and process enhancements to drive heightened efficiency, elevate employee satisfaction, and bolster overall productivity.

Overview

15
15
years of professional experience

Work History

Human Resources Generalist

Maryville Academy
09.2022 - Current
  • Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
  • Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
  • Improved quality of hiring decisions by working with hiring managers on new comprehensive employment selection processes.
  • Conducted career fairs, screened resumes and interviewed applicants to build candidate pipelines and enhance company culture.
  • Understood, interpreted and mediated human resources inquiries to support administration of human resources policies, procedures and programs.
  • Updated key human resource metrics on turnover and terminations using reporting tools on HRMS database.
  • Developed and built internal and external relationships with project teams, department managers and consultant teams to improve delivery of HR services.

Human Resources Administrator

Duka Painting And Decorating Inc
11.2013 - 09.2022
  • Spearheaded family owned and operated painting business; tackle multiple leadership roles and responsibilities including but not limited to human resources, operations, marketing, finance, and sales
  • Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
  • ADP manager and employee self-service, recruitment, QuickBooks payroll and bookkeeping, training management, leveraging workforce analytics and insights.
  • Delivered strategic workforce planning, benefits administration, labor relations, succession planning and reporting systems.

Vice President, Bank Manager

JP Morgan Chase Bank NA
10.2011 - 11.2013
  • Successfully managed a dual role in Human Resources and Business Operations, providing administrative HR support for personnel recruitment, hiring, and training, while concurrently supporting portfolio growth, compliance, and staffing initiatives.
  • Exhibited proficient leadership abilities to inspire and empower employees, cultivating competent and high-functioning teams within the organization.
  • Collaborated closely with senior management to formulate strategic initiatives and long-term goals, contributing to the establishment of performance targets for departments and outlining efficient processes to achieve them.

Assistant Vice President, Bank Manager

First American Bank
04.2009 - 05.2011
  • Demonstrated strong leadership overseeing all business and consumer deposit accounts, achieving remarkable results: surpassed a 4% Year-Over-Year increase in branch income revenue, maintained a 96% reserve rate for fee reversals, and secured a 5% month-over-month rise in retail revenue.
  • Maintained exceptional standards in customer service, evidenced by a 100% success rate in customer service branch shops. Proficiently handled and resolved queries across various channels, including online, face-to-face interactions, and phone inquiries, ensuring efficient and effective customer satisfaction.

Education

Bachelor of Science - Business And Human Resources Management

Western Governors University
Salt Lake City, UT
05.2020

Skills

  • HRIS Systems
  • HCM and ATS HR Systems
  • ADP Workforce Now
  • Manager Self Service
  • Employee Self Service
  • Project Management
  • Diversity and Inclusion
  • Talent Acquisition
  • Employment Law
  • FMLA Administration
  • Payroll
  • Employee Benefits
  • Organizational Structure
  • Recruitment
  • Employee Onboarding
  • Policy Implementation

Credentials Education

  • Project Management Professional, PMP, 2/2019
  • CompTIA+ Certification, 2/2019
  • SPHR Certification, Anticipated 3/2024



Civic Leadership

  • D64 Niles-Park Ridge School District - PTO Volunteer 2020-Present
  • Village of Niles, Community Relations Committee, Niles, IL, 2018, Present
  • Niles Chamber of Commerce, Board of Directors, Niles, IL, 2009, 2011

Timeline

Human Resources Generalist

Maryville Academy
09.2022 - Current

Human Resources Administrator

Duka Painting And Decorating Inc
11.2013 - 09.2022

Vice President, Bank Manager

JP Morgan Chase Bank NA
10.2011 - 11.2013

Assistant Vice President, Bank Manager

First American Bank
04.2009 - 05.2011

Bachelor of Science - Business And Human Resources Management

Western Governors University

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Vicky Duka, PMP