Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vicky Gagne

Milan

Summary

Billing Specialist with extensive expertise in account management and revenue generation. Enhanced billing efficiency and resolved discrepancies, resulting in increased customer satisfaction. Proficient in financial reporting, invoice generation, and maintaining accurate records, contributing to successful audits and optimized workflows.

Overview

27
27
years of professional experience

Work History

Business Office Manger, Billing Coordinator

Coos County Nursing Hospital
Berlin
03.2017 - 02.2025
  • Ensured optimal maintenance of office equipment, minimizing downtime and enhancing efficiency.
  • Implemented effective office policies to elevate team performance.
  • Supervised staff, focusing on training and conducting performance evaluations to enhance productivity.
  • Managed office budget through meticulous financial records and identifying cost-saving opportunities.
  • Handled customer complaints promptly while maintaining high service standards.
  • Maintained accurate records of customer transactions to ensure reliability and transparency.
  • Prepared and presented monthly and quarterly account reports to senior management.
  • Verified insurance coverage for services rendered prior to submitting claims for payment.

Patient Account Specialist

North Country HealthCare
Berlin
06.1998 - 03.2017
  • Submitted electronic claims to insurance companies, ensuring compliance with facility standards.
  • Reconciled codes against services rendered to verify billing accuracy and integrity.
  • Reviewed legal claims for issues, enhancing submission quality and reducing errors.
  • Managed patient inquiries regarding billing, maintaining high satisfaction levels through effective communication.
  • Trained new team members on company policies and accounting systems to enhance operational efficiency.
  • Executed accurate monthly closing processes, including accruals and journal entries, ensuring compliance.
  • Investigated past due accounts and developed strategies to collect outstanding payments.
  • Generated detailed financial reports for management, summarizing current status of customer accounts.

Education

Some College (No Degree) - General Studies

White Mountains Community College
Berlin, NH

Skills

  • Billing accuracy
  • Financial reporting
  • Customer relationship management
  • Office administration
  • Budget management
  • Policy implementation
  • Staff training
  • Team leadership
  • Hiring and training
  • Time management
  • Cost control
  • Team building
  • Scheduling and calendar management
  • Electronic medical records (EMR) systems
  • Office management
  • Proposal writing
  • Administrative support
  • Office management software
  • Report preparation
  • Credit and collections
  • Meeting facilitation
  • Problem solving
  • Effective communication
  • Process improvement

Timeline

Business Office Manger, Billing Coordinator

Coos County Nursing Hospital
03.2017 - 02.2025

Patient Account Specialist

North Country HealthCare
06.1998 - 03.2017

Some College (No Degree) - General Studies

White Mountains Community College

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