Summary
Work History
Education
Skills
Languages
Member Delta Mu Delta (Business Student National Honor Society)
Timeline
Generic

Vicky Gonzales

Socorro,New Mexico

Summary

Dynamic Operations Division Director at the National Cave and Karst Research Institute, skilled in strategic planning and financial management. Achieved significant cost savings through process optimization and enhanced team productivity by fostering a collaborative environment. Proficient in budget oversight and adept at problem-solving, driving operational excellence and efficiency.


Work History

Operations Division Director

National Cave and Karst Research Institute / NMT
2019 - 2021
  • Supported strategic planning initiatives by gathering and analyzing relevant data.
  • Assisted in developing project timelines and resource allocations to enhance team efficiency.
  • Coordinated communication between departments to ensure alignment on organizational goals.
  • Conducted research to inform decision-making processes for upcoming projects.
  • Trained staff and provided successful techniques to improve overall service to customers.
  • Reduced operational costs by identifying inefficiencies and implementing cost-saving measures.
  • Implemented data-driven decision-making processes to optimize resource allocation and maximize returns on investment.
  • Optimized supply chain management processes to ensure timely procurement of materials while minimizing waste and costs associated with excess inventory storage.
  • Delivered consistent financial results through disciplined budgeting practices combined with rigorous expense tracking.
  • Oversaw risk management efforts, proactively addressing potential threats to business continuity while minimizing negative impacts on operations.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

Business Manager /Supervising Senior Accountant

Student and University Relations / NMT
2017 - 2019
  • Analyzed feedback from stakeholders to refine services offered by the department.
  • Performed budget management for SUR Departments , ensuring alignment with financial objectives.
  • Facilitated training sessions for staff on new systems and processes to streamline operations.
  • Managed scheduling and logistics for events, optimizing resource allocation and participation rates.
  • Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
  • Increased overall team productivity by fostering a positive work environment and providing effective leadership.
  • Negotiated contracts with suppliers and vendors, securing favorable terms for the University and SUR department while maintaining strong relationships.
  • Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
  • Assisted with hiring process and training of new employees.
  • Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
  • Anticipated financial impact from operational issues and worked with leadership to develop solutions.
  • Enhanced customer satisfaction levels by implementing an effective feedback system and addressing concerns promptly and efficiently.
  • Improved project delivery times, setting clear milestones and regularly monitoring progress against objectives.
  • Improved operational efficiency by adopting new technologies and training staff on best practices.
  • Streamlined operations, reducing overhead costs with comprehensive budget management.
  • Achieved significant cost savings by renegotiating contracts and optimizing supply chain logistics.
  • Reported issues to higher management with great detail.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Enhanced internal controls for greater accuracy and compliance with accounting standards and regulations.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Analyzed monthly financial statements, identifying discrepancies and recommending corrective actions.
  • Coordinated audits with external auditors, streamlining communication and documentation requirements.
  • Developed and maintained internal controls to enhance accuracy and reliability of financial data.
  • Assisted in budget preparation, providing insights for resource allocation and expense management.
  • Trained junior staff on accounting principles and software applications for improved team performance.
  • Managed budgeting process, ensuring timely completion and submission of accurate financial forecasts.
  • Stayed current on industry trends, tax law changes, and best practices in accounting by attending professional development courses and conferences regularly.
  • Ensured accurate financial reporting by conducting thorough reviews of monthly, quarterly, and annual statements.
  • Led team in successful completion of year-end audits, resulting in clean audit opinions and minimal adjustments.
  • Created a positive work environment that fostered collaboration, teamwork, and professional growth among team members.

Fixed Assets Analyst

Business Office / Bursar/ NMT
2015 - 2017
  • Conducted in-depth reconciliation of the institutions fixed asset and general ledger reports ensuring financial accuracy.
  • Posted capitalized, fixed asset transactions data into the Banner financial system.
  • Reduced errors in data entry, instituting rigorous quality control checks.
  • Optimized operational efficiency by ensuring that procedures, financial reports and systems remain in compliance with Federal, and State, laws, rules and regulations.
  • Exercised accounting control over the Universities capitalized fixed assets, ensuring proper fund coding.
  • Implemented Institution's monthly comparison report of the Institutions fixed assets general ledger to the operating ledger, ensuring accuracy.
  • Enhanced data accuracy by meticulously validating and updating fixed assets information in database.
  • Ensured compliance by maintenance and updating departmental processes and accounting procedures.
  • Prepared departmental year-end closing entries, including gain / loss adjustments, library inventory adjustments and construction work in progress analysis.
  • Optimized Property Office accounting control efficiency by developing a communication process with the department ensuring that all NMT property is verified, recorded and tagged in a timely manner
  • Conducted review and approval of direct payments, purchase orders, journal vouchers and credit card transactions. Ensuring that purchases are properly coded and in compliance.
  • Monthly review and draw-down of outstanding Governmental funding.

Accounts Payable Supervisor

Business Office / NMT
2011 - 2015
  • Processed vendor invoices accurately and efficiently, ensuring timely payments to maintain supplier relationships.
  • Monitored accounts payable workflows, identifying areas for process improvement and implementing best practices.
  • Trained and supported junior staff in invoice processing procedures and systems usage for enhanced team performance.
  • Managed reconciliation of accounts, resolving discrepancies to maintain accurate financial records.
  • Ensured compliance with company, State, and Federal laws, policies and regulatory requirements in all accounts payable activities.
  • Assisted in budget preparation by providing accurate historical data related to expenses/payments made through Accounts Payable department.
  • Mentored junior staff members to improve their understanding of accounting principles and practices.
  • Trained and supported new hires to educate on process flow and interdepartmental procedures.
  • Developed and delivered training sessions to new team members on department procedures, ensuring a seamless transition into their roles.
  • Identified areas for improvement in existing processes, leading to increased productivity and reduced costs within the accounts payable department.
  • Participated in software implementation projects designed to automate manual tasks within the Accounts Payable department.
  • Managed month-end closing process, ensuring timely completion of accruals and account reconciliations.
  • Interacted with corporate vendors, upper management and peers.
  • Oversaw monthly accounting close process for timely and accurate reporting of financial information.
  • Reduced payment errors by closely monitoring and reconciling vendor statements.
  • Researched all invoices that were past due.
  • Developed strong relationships with vendors, resulting in improved communication and negotiation on payment terms.
  • Maintained accurate records of all financial transactions within the accounts payable department.
  • Troubleshot and resolved escalated issues pertaining to vendor disputes, payment discrepancies or delays in a timely manner, maintaining positive relationships with suppliers.
  • Processed all vendor invoices promptly in accordance with company policy.
  • Developed standard operating procedures for accounts payable processes, enhancing operational efficiency and consistency.
  • Ensured compliance with company policies and regulatory requirements in all accounts payable activities.
  • Utilized accounting software to track expenditures and generate reports for management review and decision-making.
  • Collaborated with cross-functional teams to streamline communication regarding payment statuses and account issues.
  • Facilitated cross-functional collaboration between finance, purchasing, operations departments to resolve issues impacting cash flow or vendor relations.
  • Optimized cash flow management by proactively scheduling payments based on discounts available or due dates.
  • Streamlined accounts payable processes for increased accuracy and timeliness of payments.
  • Coordinated with auditors during annual audits, providing necessary information to ensure a timely completion of the audit process.
  • Recruited, interviewed, and hired new accounts payable employees.
  • Ensured compliance with federal, state, and local tax requirements by maintaining knowledge of current regulations and filing necessary documentation.
  • Enhanced internal controls by developing and implementing policies and procedures for the accounts payable function.
  • Reached out to vendors and customers to verify information and follow up on client issues.
  • Kept high average of performance evaluations.
  • Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.

Education

MBA - Business Administration And Management

Western New Mexico University
Silver City, NM
05-2018

Skills

  • Business administration
  • Budget oversight
  • Financial management
  • Problem-solving
  • Time management
  • Multitasking and organization
  • Analytical thinking
  • Operations management
  • Strategic planning
  • Project management
  • Financial reporting

Languages

Spanish
Professional Working

Member Delta Mu Delta (Business Student National Honor Society)

I was honored to be inducted into Delta Mu Delta in 2016. This international honor society recognizes academic excellence in business administration.  Graduate students must have a minimum GPA of 3.6 and be in the top 20% of their class.

Timeline

Operations Division Director

National Cave and Karst Research Institute / NMT
2019 - 2021

Business Manager /Supervising Senior Accountant

Student and University Relations / NMT
2017 - 2019

Fixed Assets Analyst

Business Office / Bursar/ NMT
2015 - 2017

Accounts Payable Supervisor

Business Office / NMT
2011 - 2015

MBA - Business Administration And Management

Western New Mexico University

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