Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Vicky Guerrero

Graham,NC

Summary

Compassionate professional with experience in patient transportation. Familiarity with hospital protocols and procedures relevant to safely transporting patients between departments, rooms, or treatment centers. Showcases strong communication skills, ability to follow directions accurately, and physical stamina for lifting and moving patients as needed. Notable for contributing towards enhancing patient satisfaction by providing kindness and respect during transport duties.

Overview

1
1
year of professional experience

Work History

Patient Transporter

Duke Hospital
Durham, NC
01.2024 - Current
  • Greeted and assisted patients in wheelchairs to their appointments.
  • Assisted nurses with patient transfers, using proper body mechanics and safety measures.
  • Ensured patients' comfort by providing blankets, pillows, water, and other necessary items.
  • Provided timely transportation services for outpatients to various medical facilities.
  • Collected patient information from nursing staff prior to transport.
  • Communicated effectively with physicians, nurses, and other healthcare personnel regarding patient care needs.
  • Delivered specimens to laboratory departments according to established procedures.
  • Responded promptly and appropriately to requests for assistance from hospital staff.
  • Followed all safety guidelines while transporting patients in a wheelchair or bed.
  • Adhered strictly to HIPAA regulations concerning confidentiality of patient information.
  • Greeted patient and explained transport plan and destination.
  • Assisted patients with entering and exiting vehicles, and transferring from or to wheelchairs or stretchers.
  • Maintained strict adherence to hygiene and infection control policies, sanitizing transport equipment after each use.
  • Facilitated the smooth handover of patients to receiving departments, ensuring clear communication of any special requirements.

Assistant Manager

Rack Rooms Shoe Store
Mebane, NC
08.2023 - 05.2024
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Ensured compliance with safety regulations and company policies.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Managed customer service inquiries and complaints in a timely manner.
  • Resolved conflicts between team members in an effective manner.
  • Maintained up-to-date knowledge of company products and services.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Communicated regularly with customers to gain insights into their needs.
  • Established processes for monitoring customer satisfaction levels.
  • Created reports on sales trends, inventory levels, and financial data.
  • Analyzed data from surveys or feedback forms to identify opportunities for improvement.
  • Implemented new procedures or systems to improve efficiency within the organization.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Facilitated interdepartmental communication by attending meetings or providing updates.
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Delegated work to staff, setting priorities and goals.
  • Recruited and trained new employees to meet job requirements.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Assigned work and monitored performance of project personnel.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.

Education

High School Diploma -

Walter M. Williams High School
Burlington, NC
06-2022

Skills

  • Wheelchair transport
  • Patient-transport equipment
  • Patient escorting
  • Scheduling coordination
  • Bedside manner
  • Patient transportation
  • Identification management
  • Healthcare administration
  • Specimen delivery
  • Customer service
  • Equipment management
  • Sales techniques
  • Employee onboarding
  • Staff management
  • Emergency response

Languages

English
Full Professional
Spanish
Native/ Bilingual

Timeline

Patient Transporter

Duke Hospital
01.2024 - Current

Assistant Manager

Rack Rooms Shoe Store
08.2023 - 05.2024

High School Diploma -

Walter M. Williams High School

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Vicky Guerrero