Vicky Hendrix
Sterling Heights
Summary
Dedicated retail sales associate with strong customer assistance, inventory management, and visual merchandising skills. Known for enhancing customer satisfaction through effective product knowledge and relationship management.
Overview
14
14
years of professional experience
Work History
Retail Sales Associate
Loveland's Hallmark
Madison Heights
11.2025 - Current
- Assisted customers in selecting greeting cards and gifts for various occasions.
- Maintained organized product displays to enhance the shopping experience.
- Stocked shelves with merchandise and ensured proper pricing labels were displayed.
- Collaborated with team members to maintain a positive store environment.
- Participated in inventory management tasks, including counting stock and restocking items.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Assisted customers with finding the right product for their needs.
- Helped customers by answering questions and locating merchandise.
- Greeted customers upon entering the store and provided assistance.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Handled customer complaints in a professional manner.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Provided product information and answered customer questions.
- Organized displays to attract customers and promote sales.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Created price tags and merchandise signs for new items.
Caregiver
Private Home
Lake Orion
05.2012 - 04.2024
- Assisted clients with daily living activities and personal care routines.
- Maintained a safe and clean living environment for clients.
- Communicated effectively with family members regarding client needs.
- Supported mobility and transportation for appointments and social events.
- Provided companionship and emotional support to enhance client well-being.
- Improved patient outlook and daily living through compassionate care.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Accompanied clients to social events such as movies or plays.
- Coordinated transportation services for clients when necessary.
- Drove clients to doctors' appointments and social outings.
Education
Bachelor of Science - Health Care Administration
University of Phoenix
Tempe, AZ04-2013
Skills
- Visual merchandising
- Customer assistance
- Inventory management
- Product knowledge
- Price labeling
- Customer relationship management
- Effective communication
- Attention to detail
References
References available upon request.
Timeline
Retail Sales Associate
Loveland's Hallmark
11.2025 - Current
Caregiver
Private Home
05.2012 - 04.2024
Bachelor of Science - Health Care Administration
University of Phoenix