Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Vicky Herrera

New York

Summary

Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.

Dependable and courteous professional with several years of experience offering excellent administrative, customer service and financial management abilities. Trained in hospitality operations and regulations with demonstrated history of fostering guest satisfaction. Organized and flexible with proven performance in fast-paced, high-stress environments.

Overview

7
7
years of professional experience
1
1
Certificate

Work History

Front Desk Receptionist

Dental Clinic
New York
09.2022 - 08.2025
  • Greeted patients warmly and checked them in upon arrival.
  • Managed appointment scheduling and coordinated patient flow efficiently.
  • Answered phone calls, responded to inquiries, and directed calls appropriately.
  • Ensured waiting area remained clean, organized, and welcoming for patients.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Greeted customers warmly and made them feel welcome.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.

Waitress Trainee

Barking dog restaurant
New York
09.2020 - 03.2022
  • Provided exceptional customer service in a fast-paced dining environment.
  • Assisted in taking and processing customer orders efficiently.
  • Maintained cleanliness and organization of dining areas and utensils.
  • Performed opening and closing side duties including cleaning tables, chairs and floors.
  • Learned to properly handle cash transactions and process credit card payments.
  • Informed customers of daily specials and menu changes.
  • Assisted in stocking inventory, setting up workstations, preparing mise en place, and breaking down stations at end of shifts.

Customer Service Cashier

Footlocker, Footlocker
New York
06.2018 - 05.2020
  • Processed customer transactions efficiently at busy retail location.
  • Provided exceptional customer service by addressing inquiries and resolving issues.
  • Assisted in stocking merchandise and maintaining organized sales floor displays.
  • Trained new staff on operational processes and customer service standards.
  • Collaborated with team members to enhance store environment and customer experience.
  • Managed returns and exchanges, adhering to company policies and procedures.
  • Collected credit card and cash payments to complete transactions for customer orders.
  • Complied with all health and safety regulations while performing job duties.

Education

Some College (No Degree) - Computer Science

Berkeley College
New York, NY

Skills

  • Appointment scheduling
  • Patient check-in
  • Customer relationship management
  • Phone etiquette
  • Front desk operations
  • Cash handling
  • Inventory management
  • Communication skills
  • Problem solving
  • Customer service excellence
  • Spreadsheet tracking
  • Scheduling
  • Multitasking and organization
  • Mail coordination
  • Email and telephone decorum
  • Filing and sorting
  • Problem-solving skills
  • Travel coordination
  • Skilled in [software]
  • Fluent in [language] and [language]
  • Call forwarding
  • Scheduling appointments
  • Word processing

Languages

English
Native/ Bilingual
Spanish
Full Professional

Certification

  • ABC bartending school

Timeline

Front Desk Receptionist

Dental Clinic
09.2022 - 08.2025

Waitress Trainee

Barking dog restaurant
09.2020 - 03.2022

Customer Service Cashier

Footlocker, Footlocker
06.2018 - 05.2020

Some College (No Degree) - Computer Science

Berkeley College

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Vicky Herrera