Victoria L. Hillbrand
Aubrey
Summary
Experienced Appraisal Coordinator with 5 years in managing Conventional, FHA, USDA, and VA orders. Proficient in using Encompass and Mercury platforms to streamline appraisal processes. Demonstrated ability to enhance operational efficiency and ensure compliance with industry standards.
Overview
6
6
years of professional experience
Work History
Appraisal and Processing Support Coordinator
Bay Equity Home Loans
09.2019 - 07.2025
- Represents our team as an extension of the branch and collaborates as part of the branch's team
- Utilizes established policies and procedures to ensure efficient workflow within established standards and guidelines
- Prioritizes to ensure the most urgent tasks are always completed as a high priority
- Investigates and resolves customer and service requests and concerns
- Communicates routinely and openly with Manager and other processing support staff members regarding issues, and conflicts.
- Ensures appraisal orders are assigned to an approved vendor in a timely manner
- Works with Appraisers and AMC's daily to ensure on time delivery of quality appraisals
- Investigates and resolves customer and service requests and concerns
- Understands and follows documented client specific appraisal requirements
- Handles vendor billing and administrative questions and concerns
- Facilitate appraisal transfers and electronic appraisal delivery
Education
High School Diploma -
Everett Community College
Everett, WASkills
- Effective time management
- Strong communication abilities
- Analytical problem solving
- Teamwork and collaboration
- Optimistic attitude
- Conflict mediation skills
- Customer engagement expertise
- Motivated self-starter
- Flexible approach
- Detail-oriented
Timeline
Appraisal and Processing Support Coordinator
Bay Equity Home Loans
09.2019 - 07.2025
High School Diploma -
Everett Community College
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