Vicky Humphrey
Darlington,PA
Summary
Versatile and results-driven professional with extensive experience in both technical and managerial roles. Excelled in project management, customer relations, and strategic planning across diverse environments. Proven ability to enhance operational efficiency and foster client relationships, leveraging skills in QuickBooks and effective communication. Demonstrated success in innovative solution development and team leadership.
Overview
44
44
years of professional experience
Work History
Owner/Manager of Operations
Giuseppe's Tuscany Grill
04.1997 - Current
- Managed day-to-day business operations. Including scheduling, Accounts Payable and Receivable functions, Payroll processing, Quarterly and Yearly tax filings, State agency compliancy tasks involving liquor and food sales. Both RAMP and Serv-Safe certified.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Interacted well with customers to build connections and nurture relationships.
- Trained and motivated employees to perform daily business functions.
- Worked with vendors to custom design Front of the house and Back office POS systems. Including Network and hardware configurations. Maintained all upgrades and resolved all equipment and technical issues.
- Created menus utilizing MenuPro software.
- Utilized Microsoft Word and Excel to produce business documents.
- Utilized QuickBooks.
Systems Analyst/Project Manager
Systems and Computer Technology
09.1991 - 10.2002
- Created Project Management documentation and maintained status through completion.
- Maintained Financial systems in mainframe environment.
- Created an interface application to extract HR and payroll data from the mainframe to be used for creation of ad-hoc reports using SAS on the network.
- Implemented moving all Financial systems from mainframe to AS400 environments.
- Implemented moving all check applications to using MICR printing. Including coding and equipment configurations.
- Implemented disaster recovery plan for Financial systems and tested at an offsite facility.
- Identified all Y2K issues for Financial systems. Coded and tested the changes.
- Worked in both Mainframe and AS400 environments using COBOL, VSAM, OS/MVS JCL, and CICS. Additionally used SAS software, WordPerfect, Lotus 123, and Project Management software.
Contract Programmer/Analyst
Omega Systems, Computer People
04.1986 - 09.1991
- Maintained system software in various client sites, including Mellon Bank, Rockwell International, Commercial Data Services and West Penn Hospital.
- Performed Language conversion of programs from Assembler and Fortran to COBOL.
- Coded ad-hoc reports using mainframe report generator EASYRIEVE.
- Wrote and maintained technical documentation for software applications.
- Developed in-house applications designed for company needs.
- Developed interface for mainframe banking information to be available on ATMs.
- Worked in mainframe environments utilizing ASSEMBLER, FORTRAN, COBOL, CICS, EASYTRIEVE, VSAM, and OS/MVS JCL
Programmer Analyst
Babcock & Wilcox
05.1981 - 04.1986
- Improved and maintained purchase order system and manufacturing process creation system.
- Performed system-level testing to verify software quality prior to release.
- Created comprehensive technical and user documentation for developed solutions.
- Worked in mainframe environment utilizing COBOL, CICS, EASYTRIEVE, IDMS Database, VSAM, OS/MVS JCL.
Education
Associate of Science - Computer And Information Sciences
Institute of Computer Management
Pittsburgh, PA05-1981
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Project management
- Business management and strategic planning
- Ability to work in any environment, including Mainframe and PC networking involving both the technical and application aspects
- QuickBooks
- MS Word and Excel
Timeline
Owner/Manager of Operations
Giuseppe's Tuscany Grill
04.1997 - Current
Systems Analyst/Project Manager
Systems and Computer Technology
09.1991 - 10.2002
Contract Programmer/Analyst
Omega Systems, Computer People
04.1986 - 09.1991
Programmer Analyst
Babcock & Wilcox
05.1981 - 04.1986
Associate of Science - Computer And Information Sciences
Institute of Computer Management
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