Vicky Johnson
Manchester,CT
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Human Resources Intake Manager
REM CT
- Manage employee relations
- Administer Payroll
- Ensure compliance with labor laws
- Recruitment
- Identify training needs and coordinate employee training
- Provide assistance to employees regarding state and federal labor laws.
Claims and Customer Service Representative
Aetna Insurance
Middletown, CT
- Responded to inquiries from policy holders, providers and employers for information and assistance in flexible spending government pretax program.
- Answered multi-line telephone, routed calls, and resolved member issues.
- Performed research on case issues and responded to inquiries.
- Dispute Resolution
- Claims Processing
- Referral Coordination
- Provider Relations
- Provide overview of benefits to members and providers
Lead Sales and Service
USPS
01.2016 - Current
- Maintains records, files and submits reports, as assigned
- Communicates and provides administrative and technical guidance to retail and post office operations employees assigned to the unit, informing them of changes or clarifications in policies, procedures, operations, schedules, and regulations. Ensures that work is performed efficiently.
- Conducts or witness's transfers of fixed credits between employees as required, assisting in the physical count of stock. Reviews fixed credits periodically and recommends adjustments if necessary. Examines and ensures the integrity of security containers assigned to employees for the storing of their fixed credit and reports lack of conformity with security regulations.
- Time keeping and employee benefit processing for payroll
- In accordance with the directives of the supervisory presence, plans, directs, organizes and monitors retail related programs/projects and the work of people to meet unit goals, including coordinating and scheduling work hours. Supplies leadership necessary to secure a customer friendly environment, encourages professional appearance and work habits to accomplish effective and pleasant customer relationships
- Trains new employees in job duties and responsibilities to ensure quality service.
Education
B.S. - Sociology
Southern CT State University
New Haven, CTMaster of Arts - Human Resources
University of Phoenix
OnlineParalegal Certificate - Civil Litigation
UCONN
Skills
- Self-motivated professional
- Consistent adherence to deadlines and quality benchmarks
- Ability to thrive in diverse work settings
- Effective prioritization skills
- Proficient in customer support
- Efficient at grasping new concepts rapidly
- Understanding of HR policies
- Skilled in Windows operating system
Certification
- Human Resources facilitator, USPS -
Languages
English
Native or Bilingual
Timeline
Lead Sales and Service
USPS
01.2016 - Current
Human Resources Intake Manager
REM CT
Paralegal Certificate - Civil Litigation
UCONN
Claims and Customer Service Representative
Aetna Insurance
B.S. - Sociology
Southern CT State University
Master of Arts - Human Resources
University of Phoenix
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