Vicky Jones

• Perform data entry as needed for receiving and posting purchase orders, receiving and shipping of interplant transfer orders, and completing daily cycle counts.
• Maintain up-to-date knowledge of industry best practices and trends, ensuring continuous improvement in inventory management processes.
• Work closely with purchasing department and buyers to monitor supplier performance, quality, and on time deliveries of purchased products to align with internal and external customer demands and delivery times.
• Train new employees on proper inventory procedures, ensuring consistency in processes across team.
• Inspect inventory levels on hand to identify shortages, replenish supply and maintain consistent inventory.
• Reduce product damage by performing routine forklift maintenance and safety checks.
• Operate forklift in compliance with OSHA guidelines and organizational policies.
• Transport product inventory to various locations throughout warehouse and manufacturing, labeling and replenishing inventory items, making boxes and loading and unloading trailers to keep inventory in proper condition.
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• Managed large volume of incoming quote requests, prioritizing tasks effectively to meet tight deadlines consistently.
• Maintained up-to-date knowledge of product lines, services, pricing structures, and development changes within industry.
• Identified opportunities for cost savings while providing confidential and quality service to clients.
• Processed customer orders according to established procedures within specified time frames to ensure scheduled delivered times were met.
• Analyzed blueprints and other documentation to prepare time, cost and labor estimates.
• Exceeded performance targets consistently due to attention to detail, quick turnaround times, and reliable estimates.

• Determined and identified root cause(s) of individual unit(s) and/or full order ship orders missed scheduled load/delivery times.
• Ensure reorders were entered as needed for lost or damaged delinquent units thru manual reorder process and/or Oracle reorder process.
• Built and maintained good, strong working relationships with internal and external customers including Pella Direct Sales Networks/Sales Branches, various scheduling, logistics, and manufacturing teams to assist with expediting reorders and recovery requests for delinquent, lost, or damaged units/orders.
• Completed special projects as assigned
• Submitted necessary suggestions/work order tickets to IT group as needed to update delinquent codes, report missing information between operations working/operating systems send out daily delinquent reports as needed
• Volunteered to help with special projects of varying degrees of complexity.
• Remained solutions-oriented in face of complex problems to assist management and overall business direction.

• In this position I held many different roles in both Pella Lumber and Door plants including various manufacturing/support roles.
• Enhanced workplace safety by maintaining clean and organized work area at all times.
• Demonstrated strong work ethic by consistently arriving on time, prepared to begin work immediately, and contributing positively to team's overall success.
• Collaborated effectively with team members to meet production targets consistently.
• Demonstrated flexibility in adapting to various types of assemblies, allowing for seamless transition between different projects as needed.
• Organized workstations to maximize productivity, reduce distractions and meet deadlines.
• Collaborated with both team members and management teams to improve production processes and maintain quality standards.
• Contributed to continuous improvement initiatives and Kaizen events by providing valuable feedback based on personal experiences within role, leading to enhanced procedures.
• Trained new employees on proper assembly techniques, ensuring quick acclimation to role and faster overall team results.
• Contributed to a positive work environment by offering assistance when needed and maintaining open communication with colleagues.
• Enhanced team morale by maintaining a positive attitude during challenging or high-pressure situations, promoting a supportive and collaborative work environment.
• Gained expertise in operating multiple types of tools and machinery essential for efficient assembly processes, resulting in increased versatility within the role.
• Performed daily preventative maintenance, keeping tools and machinery functional.
• Followed safety protocols to maintain safe working environment.
• Participated as Plant safety sentinel.

• Answered customer telephone calls promptly to avoid on-hold wait times.

Continued learning of new products being launched.

• Worked with various customer service and support teams to ensure customer requests and special projects were completed in a timely matter.
• Provided team support when and where needed.
• Interacted with customers by phone and email to provide information.
• Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Improved customer satisfaction by promptly answering inquiries and providing accurate information.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Maintained up-to-date knowledge of product and service changes.
• Met customer call guidelines for service levels, handle time and productivity.
• Contributed positively to the overall team atmosphere, motivating colleagues and ensuring a supportive work environment.

• In this position I held many different roles in both Pella Lumber and Door plants including: cutting down of raw wood, operating various tenoners, glue machines, loading jamb extensions for final line assembly, assisted with setting up first half-auto pre finish area for Door plant, supplied final lines with necessary inventory/needs to complete units, back up to many positions.
• Worked with engineering team and scheduling to create new process/inventory for Pella's Prime wood offering.
• Enhanced workplace safety by maintaining clean and organized work area at all times.
• Increased production efficiency by assembling components quickly and accurately.
• Demonstrated strong work ethic by consistently arriving on time, prepared to begin work immediately, and contributing positively to team's overall success.
• Collaborated effectively with team members to meet production targets consistently.
• Organized workstations to maximize productivity, reduce distractions and meet deadlines.
• Collaborated with team members to improve production processes and maintain quality standards.
• Contributed to positive work environment by offering assistance when needed and maintaining open communication with colleagues.
• Trained new employees on proper assembly techniques, ensuring quick acclimation to the role and faster overall team results.
• Established strong relationships with supervisors and managers through consistent communication regarding progress updates, concerns, or areas for potential improvement.
• Gained expertise in operating multiple types of tools and machinery essential for efficient assembly processes, resulting in increased versatility within the role.
• Performed regular maintenance on production equipment to verify functionality and performance.
• Provided support during troubleshooting processes, identifying potential issues and working collaboratively towards solutions that improved product integrity.
• Followed safety protocols to maintain safe working environment.
• Completed tasks on time to meet quality and safety standards.