Vicky Lopez
Naples,US
Summary
Customer Service Specialist and Business Development Executive with 20 years of experience leading teams to drive organizational growth and revenue. Applied transferable skills in management, sales, and operations to deliver measurable results across diverse industries. Demonstrated an exceptional ability to connect with people, understand their needs, and provide legendary service in every interaction. Directed initiatives that expanded client relationships, improved customer satisfaction, and strengthened business performance. Thrived in collaborative environments, consistently motivating teams to achieve ambitious goals. Bilingual; fluent in English and Spanish.
Overview
16
16
years of professional experience
Work History
Project Administrator
Kelly Roofing LLC
05.2018 - 11.2024
- Managed incoming calls and contacted customers daily to schedule projects, provide status updates, and secure final payments.
- Maintained detailed records of customer interactions and transactions, documenting inquiries, complaints, comments, and actions taken.
- Reviewed work procedures and operational challenges to identify opportunities for improving service quality, performance, and workplace safety.
- Analyzed corporate logistics operations to determine the most cost‑effective and efficient methods of transporting products and supplies.
- Negotiated with suppliers and customers to enhance supply chain efficiency and promote sustainability initiatives.
- Planned, directed, supervised, and coordinated staff activities related to employment, compensation, labor relations, and employee relations.
- Implemented corporate and departmental policies, procedures, and service standards in collaboration with senior management.
- Scheduled and facilitated pre‑construction meetings, team meetings, and other project‑related sessions to ensure alignment and progress.
Receptionist
St Agnes Church
09.2014 - 04.2018
- Greeted all visitors to the parish center office, ensuring a welcoming and professional environment.
- Handled incoming calls and transferred them to the appropriate contacts as needed.
- Prepared and distributed correspondence and performed accurate data entry tasks.
- Prepared and issued work schedules, deadlines, and duty assignments for office and administrative staff.
- Organized and participated in staff meetings to support communication and coordination.
- Designed information storage and retrieval systems and developed procedures for collecting, organizing, interpreting, and classifying information.
- Monitored inventory levels and requisitioned or purchased supplies to maintain efficient office operations.
Apartment Leasing Agent
La Costa Apartments
09.2008 - 03.2014
- Assisted prospective tenants by conducting property tours, answering inquiries, and highlighting key features and amenities.
- Prepared and executed lease agreements, ensuring compliance with company policies and legal requirements.
- Processed rental applications by verifying references, employment, and credit information.
- Maintained accurate records of leases, payments, and tenant communications.
- Coordinated move‑in and move‑out procedures, including inspections and documentation.
- Collected rent and fees while addressing tenant concerns promptly and professionally.
- Collaborated with property management and maintenance teams to resolve issues and ensure tenant satisfaction.
- Promoted available properties through advertising, outreach, and community engagement to maximize occupancy rates.
Education
High School Diploma -
San Vicente de Paul
San F de Macoris, Dominican Republic06.1990
No Degree -
Middlesex County College
Edison, NJ01-2004
Skills
- Bilingual Communication (Spanish & English)
- Customer Service & Client Relations
- Project Administration & Coordination
- Communication & Interpersonal Skills
- Problem Solving & Conflict Resolution
- Leadership & Team Mentorship
- Process Improvement & Workflow Optimization
- CRM Systems & Microsoft Office Suite
Timeline
Project Administrator
Kelly Roofing LLC
05.2018 - 11.2024
Receptionist
St Agnes Church
09.2014 - 04.2018
Apartment Leasing Agent
La Costa Apartments
09.2008 - 03.2014
High School Diploma -
San Vicente de Paul
No Degree -
Middlesex County College