Vicky Marroquin
West Covina,CA
Summary
Dedicated healthcare professional pursuing a career in nursing, with a Bachelor's degree in Psychology and extensive hands-on experience in behavioral health, acute care, and patient support. Skilled in delivering compassionate, patient-centered care in psychiatric and medical settings, with expertise in supporting individuals with behavioral health challenges, substance abuse, and eating disorders. Proven ability to maintain meticulous documentation, assist with daily care programming, and collaborate effectively with multidisciplinary teams. Bilingual in English and Spanish, committed to providing culturally sensitive and high-quality care while advancing skills as an LVN.
Overview
13
13
years of professional experience
Work History
Mental Health Worker
BHC Alhambra Hospital
Alhambra, CA
04.2015 - 03.2023
- Monitored, evaluated and recorded client progress with respect to treatment goals.
- Promoted independence by assisting and supervising clients while completing daily living activities.
- Assisted clients with conflict resolution strategies and anger management techniques.
- Adhered to HIPAA confidentiality requirements by safeguarding files.
- Collaborated closely with treatment team to appropriately coordinate client care services.
- Reviewed records to evaluate mental or physical condition of client or patient.
- Educated clients with different coping techniques.
- Promoted suicide awareness by implementing interventions.
- Engaged clients in therapeutic groups to promote coping skills, education and life skills.
- Tracked client movement on and off unit by documenting times and destinations.
- Identified and addressed individual mental health challenges to support patients.
- Participated in treatment planning by helping to identify patients' problems, needs and strengths.
- Monitored patients' well-being and reported changes or unusual behavior or physical illness to medical staff.
- Aided patients in performing activities of daily living.
- Cultivated relationships with patients, discussing ways to help improve overall health while alleviating self-harm practices.
- Developed basic strategies to promote patient safety, wellness and independence.
- Collaborated with doctors, psychologists or therapists in working with patient treatments.
- Accompanied patients to medical and counseling appointments.
- Instructed new employees on protocols to use when interacting with psychiatric patients.
Caregiver
Webb Family Enterprise
Claremont, CA
06.2010 - 05.2017
- Supported bathing, dressing and personal care needs.
- Maintained clean and well-organized environment for client happiness and safety.
- Improved patient outlook and daily living through compassionate care.
- Laundered clothing and bedding to prevent infection.
- Observed patient for changes in physical, emotional, mental or behavioral condition and injuries.
- Aided with mobility and independence for disabled individual and continually monitored safety.
- Encouraged resident to participate in activities of daily living to enhance personal dignity.
- Assisted clients with maintaining good personal hygiene.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Assisted with meal planning to meet nutritional plans.
Receptionist
Webb Family Enterprise
Ontario, CA
03.2014 - 11.2016
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Sorted incoming mail and directed to correct personnel each day.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Greeted and directed visitors to appropriate personnel and answered calls and emails daily.
- Scheduled and confirmed appointments and meetings for management team.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Reported suspicious individuals to supervisor.
- Supervised setup of conference rooms for meetings and office events in common areas.
- Greeted customers, answered general questions and directed to appropriate location.
- Investigated and analyzed client complaints to identify and resolve issues
- Coordinated company events with venues and advised staff of pertinent details.
Tutor/Mentor
Xamaze Tutoring
San Dimas, CA
02.2014 - 11.2016
- Helped students review and understand previous lessons to make connection with new lesson.
- Assisted students in finding useful study methods to enhance academic performance.
- Met with students to clarify and review concepts taught in class and solve specific problems.
- Utilized positive reinforcement techniques to encourage and motivate students.
- Created and implemented individual lesson plans based on student learning styles.
- Communicated student progress to students, parents, or teachers in written progress reports, in person, or by email.
- Prepared for tutoring appointments by learning about key topics and planning out structured activities.
- Maintained records of students assessment results, progress, feedback and school performance.
- Traveled to student's home or to another place of student's choice to conduct tutoring sessions.
- Participated in training and development sessions to improve tutoring practices or learn new tutoring techniques.
- Researched and recommended textbooks, software and other learning materials to complement tutoring.
- Prepared students for standardized tests, ACT exams and advanced course placements.
After School Teacher
Little Harvard Academy
Arcadia, CA
07.2014 - 12.2014
- Created, submitted and implemented approved lesson plans and curriculum.
- Organized and set up classrooms in preparation for lessons.
- Completed daily reports on student progress towards academic and social goals.
- Tutored students requiring extra help and gave additional practice work to help improve concept understanding.
- Met with administrators and department team members to work on curriculum planning and assessment methods.
- Used videos, lectures and moderated discussions to engage students during class.
- Prepared and graded subject tests for students.
- Scheduled tutoring sessions to help students improve grades and gain better grasp course material.
- Met with parents and guardians to discuss students' progress and areas requiring improvement.
- Engaged students through lecture and discussion, increasing classroom interaction to build inclusive learning environment.
Education
LVN - Nursing
American Career College
CA03-2025
Bachelors of Arts - Psychology
Mount St. Mary's University
05.2014
Skills
- Bilingual: English and Spanish
- CPR Certification
- First Aid Certification
- BLS Certification
- HIPPA Protocal
- Attention to Detail
- Adaptability and Flexibility
- Experience with Eating Disorder
- Safety and Risk Assessments
- Tracking Client Progress
- Patient Evaluation
- Activities of Daily Living Support
- Cultural Awareness and Sensitivity
Timeline
Mental Health Worker
BHC Alhambra Hospital
04.2015 - 03.2023
After School Teacher
Little Harvard Academy
07.2014 - 12.2014
Receptionist
Webb Family Enterprise
03.2014 - 11.2016
Tutor/Mentor
Xamaze Tutoring
02.2014 - 11.2016
Caregiver
Webb Family Enterprise
06.2010 - 05.2017
LVN - Nursing
American Career College
Bachelors of Arts - Psychology
Mount St. Mary's University
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