Summary
Work History
Education
Skills
Accomplishments
Horseback riding, floating river, being with my dogs, spending time with family, going on vacation's
Timeline
Generic

Vicky McMillan

Cashier, Working With Public
Auburn,WA

Summary

Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Committed and hardworking cashier with many years of experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. Dedicated cashier with many years of experience collecting customer payments. Accurately takes payments, calculates cash accurately, detects counterfeit bills and makes changes. Detailed and speedy when counting cash to balance cash drawer. Excellent mathematical abilities.

Work History

Cashier

Dollar Tree
Auburn, WA
2017 - 2019
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Assisted customers by answering questions and fulfilling requests.
  • Operated cash register for cash, check and credit card transactions with 100% accuracy.
  • Operated cash register to record all transactions accurately and efficiently.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Quickly and accurately counted drawers at start and end of each shift.

Manager

Vape O Rama
Renton, WA
2014 - 2017
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Conducted monthly inventories of raw materials and components on work floor.
  • Maximized performance by monitoring daily activities and mentoring team of 7 associates.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
  • Recorded inventory sales into organization's weekly income report.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
  • Cross-trained existing employees to maximize team agility and performance.
  • Achieved 100% average completion rate on all assignments without loss of materials and assets, demonstrating innovative and practical problem-solving skills in high-stress environment.

Cocktail Server

Emerald Queen Casino And Hotel
Tacoma, WA
2010 - 2013
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Collected dirty flatware and glassware to deliver to sanitizing station.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Served alcoholic and non-alcoholic beverages in bar environment.
  • Communicated with guests to record orders and assess needs.
  • Maintained clean and organized bar area, including bar tables and chairs.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Built solid rapport with many frequent patrons to cultivate guest loyalty.
  • Checked over multiple daily IDs to verify ages and uphold Wa. liquor laws.
  • Determined customer preferences to suggest appropriate cocktails and increase liquor sales.
  • Maintained high levels of bar safety by closely monitoring guests' conditions and discontinuing service or asking patrons to leave.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintained accuracy and efficiency when processing sales transactions.
  • Assisted with bartending duties during high-volume shifts.
  • Anticipated guest needs and provided proactive service.

Cocktail Server

Muckleshoot Bingo
Auburn, WA
2009 - 2010
  • Collected dirty flatware and glassware to deliver to sanitizing station.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Served alcoholic and non-alcoholic beverages in bar environment.
  • Maintained clean and organized bar area, including bar tables and chairs.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Built solid rapport with many frequent patrons to cultivate guest loyalty.
  • Checked over multiple daily IDs to verify ages and uphold Wa. liquor laws.
  • Maximized sales of specials and alcoholic drinks by thoroughly promoting to customers and maintaining great salesmanship.
  • Determined customer preferences to suggest appropriate cocktails and increase bar sales.
  • Maintained high levels of bar safety by closely monitoring guests' conditions and discontinuing service or asking patrons to leave.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintained accuracy and efficiency when processing sales transactions.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Assisted with bartending duties during high-volume shifts.
  • Anticipated guest needs and provided proactive service.

Cocktail Server

Emerald Queen Casino
Tacoma, WA
2006 - 2009
  • Collected dirty flatware and glassware to deliver to sanitizing station.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings.
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Served alcoholic and non-alcoholic beverages in bar environment.
  • Communicated with guests to record orders and assess needs.
  • Maintained clean and organized bar area, including bar tables and chairs.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Built solid rapport with many frequent patrons to cultivate guest loyalty.
  • Checked over multiple daily IDs to verify ages and uphold Wa. liquor laws.
  • Determined customer preferences to suggest appropriate cocktails and increase bar sales.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Maintained high levels of bar safety by closely monitoring guests' conditions and discontinuing service or asking patrons to leave.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintained accuracy and efficiency when processing sales transactions.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Assisted with bartending duties during high-volume shifts.
  • Anticipated guest needs and provided proactive service.

Food Server

Yankee Grill
Renton, WA
1995 - 2005
  • Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
  • Collaborated with bar staff to complete alcoholic beverage orders for guests in all dining areas.
  • Greeted and maintained relationships with regular customers.
  • Conferred with cooks to produce accurate orders, verifying accuracy prior to delivery.
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Organized and replenished supplies at food stations to optimize team performance.
  • Garnished dishes and quickly delivered items to customers, minimizing wait times.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Promoted efficiency by removing empty dishes, glassware and silverware to shorten bussing times.
  • Completed efficient table resets by wiping down surfaces and refilling condiments.
  • Greeted incoming guests and managed accurate seating based on customer desires and server loads.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Kept register accurate through correct billing, payment processing and cash management practices.

Food Server

Kettells Corner
Georgetown, Wa.
1988 - 1994
  • Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
  • Collaborated with bar staff to complete alcoholic beverage orders for guests in all dining areas.
  • Greeted and maintained relationships with regular customers.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Conferred with cooks to produce accurate orders, verifying accuracy prior to delivery.
  • Garnished dishes and quickly delivered items to customers, minimizing wait times.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
  • Elevated customer satisfaction through followup and enthusiastic customer service.
  • Promoted efficiency by removing empty dishes, glassware and silverware to shorten bussing times.
  • Completed efficient table resets by wiping down surfaces and refilling condiments.

Education

High School Diploma -

Antelope High School
Antelope, CA
06.1977 - 06.1977

Skills

Work well with people

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Accomplishments

  • Earned the “#1 store in sales”for the 3 years I worked as manager.
  • Supervised team of 7 staff members.

Horseback riding, floating river, being with my dogs, spending time with family, going on vacation's

Loved horseback riding in my younger years, would love to own a horse, floating the River is so calming to me,my family is very important to me and spending time with the is essential to me,and just getting away from it all is what everyone needs now and again.

Timeline

High School Diploma -

Antelope High School
06.1977 - 06.1977

Food Server

Kettells Corner
1988 - 1994

Food Server

Yankee Grill
1995 - 2005

Cocktail Server

Emerald Queen Casino
2006 - 2009

Cocktail Server

Muckleshoot Bingo
2009 - 2010

Cocktail Server

Emerald Queen Casino And Hotel
2010 - 2013

Manager

Vape O Rama
2014 - 2017

Cashier

Dollar Tree
2017 - 2019

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Vicky McMillanCashier, Working With Public