Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Generic

Vicky Mezick

Alexander City

Summary

Dynamic Office Manager with a proven track record at Partners In Health, excelling in customer service and office administration. Spearheaded the implementation of an electronic health record system, enhancing data accuracy and streamlining operations. Recognized for fostering a collaborative team environment and improving workflow efficiency through innovative solutions.

Overview

36
36
years of professional experience

Work History

Office Manager

Partners In Health
10.2022 - Current
  • Managed daily operations of medical office, ensuring efficient workflow and patient satisfaction.
  • Supervised administrative staff, delegating tasks to enhance productivity and maintain service quality.
  • Implemented electronic health record system, streamlining patient documentation and improving data accuracy.
  • Developed office policies and procedures, fostering compliance with healthcare regulations and standards.

Business Office Manager

Dadeville Health and Rehab
06.2016 - 09.2022
  • Streamlined billing processes, enhancing accuracy and efficiency in financial reporting.
  • Supervised office staff, fostering a collaborative environment to improve team performance.
  • Conducted audits of financial documents, identifying discrepancies and ensuring adherence to accounting principles.
  • Resolved financial discrepancies and customer billing issues with timely attention.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
  • Contributed to a successful annual audit by preparing thorough documentation in accordance with regulatory requirements.
  • Improved workflow efficiency by streamlining office processes and implementing new software solutions.

Claims Analyst

Russell Medical
09.1989 - 06.2016
  • Analyzed medical claims for accuracy, ensuring compliance with regulatory standards.
  • Reviewed and processed high-volume claims within established timelines, enhancing operational efficiency.
  • Provided exceptional customer service, addressing inquiries regarding coverage, benefits, and claim statuses promptly and professionally.
  • Managed high-volume caseloads for optimal productivity while maintaining strict attention to detail.
  • Researched and resolved complex medical claims issues to support timely processing.
  • Verified patient insurance coverage and benefits for medical claims.
  • Monitored and updated claims status in claims processing system.
  • Managed large volume of medical claims on daily basis.
  • Evaluated medical claims for accuracy and completeness and researched missing data.

Education

GED -

Benjamin Russell
Alexander City, AL

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Office administration
  • Billing
  • Scheduling and calendar management
  • Customer relations
  • Clear oral/written communication

Accomplishments

  • Recognized by management for setting up and implementing new collection process and worked with the outsourced billing agency to increase money flow.

Interests

  • Gardening
  • Watching Movies and TV Shows
  • Avid Reader
  • Animal Care
  • Reading
  • Fashion and Style
  • Personal Development and Self-Improvement

Timeline

Office Manager

Partners In Health
10.2022 - Current

Business Office Manager

Dadeville Health and Rehab
06.2016 - 09.2022

Claims Analyst

Russell Medical
09.1989 - 06.2016

GED -

Benjamin Russell

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