Vicky Nelson
Mechanicsville,Maryland
Summary
Passionate Emergency Department Technician possessing expert knowledge of medical terminology and medical equipment operations. Offering 25 years background providing assistance in routine patient care and administrative support activates in emergency department. Trustworthy and responsible professional comfortable working in fast-paced environment and adapting quickly to changes.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Emergency Department Technician
MedStar St. Mary's Hospital
Leonardtown, MD
05.2007 - Current
- Operated medical equipment such as ventilators, defibrillators, monitors, IV pumps, oxygen tanks, suction machines, and other emergency devices.
- Monitored all supplies within the department to ensure that they are adequately stocked and available when needed.
- Displayed excellent customer service skills while interacting with patients and family members in a compassionate manner.
- Ordered laboratory tests for diagnostic purposes at the request of physicians or nurses.
- Performed EKGs on patients to monitor heart rate and rhythm as requested by physician or nurse.
- Answered call lights promptly to provide comfort measures or assistance with basic needs such as toileting needs.
- Assisted nurses and doctors with patient care by taking vital signs, administering medications, providing wound care, and collecting specimens.
- Maintained accurate records of patient medical histories, treatments, and test results in accordance with hospital policies.
- Transported critically ill patients from the ER to Intensive Care Units or operating rooms for further treatment.
- Responded quickly in emergency situations by initiating life-saving procedures such as CPR according to policy guidelines.
- Prepared examination rooms prior to patient visits by stocking supplies such as gowns, linens and instruments.
ECC OFFICE SUPPORT SPECIALIST
MedStar St. Mary's Hospital
Leonardtown, Maryland
05.2007 - Current
- Managed billing for the emergency department
- Carried out office duties utilizing data entry skills in framework of medical database.
- Ordered various medical supplies.
- Managed call backs to patients for providers and emergency department staff.
- Restocked each medical room with adequate supply of supplies in preparation for patients.
- Evaluated equipment for proper use and handling.
ER Unit Secretary
MedStar St. Mary's Hospital
Leonardtown, Maryland
05.2007 - Current
- Prepared documents for physician signatures according to hospital protocols.
- Facilitated communication between nurses and doctors within the ER unit.
- Maintained patient records and updated medical charts as needed.
- Assisted with training new employees who are assigned to work in the ER Unit.
- Coordinated daily activities with other departments within the hospital regarding patient care in the ER Unit.
- Performed clerical duties such as typing, filing, copying, faxing.
- Answered phones, responded to inquiries, and directed calls appropriately.
Team Leader
MedStar Shah Medical Group
Charlotte Hall, Maryland
09.2022 - 03.2024
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Maintained a positive work environment that promoted collaboration between team members.
- Assigned projects and distributed tasks to team members as per area of expertise.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
Education
High School Diploma -
CHOPTICON HIGH SCHOOL
Morganza, MD05-1990
Skills
- Medical equipment operation
- Patient monitoring
- EKG administration
- Vital sign assessment
- Specimen collection
- Customer service
- Data entry skills
- Office duties
- Medical billing
Certification
- CNA
- BLS
- EMT
Timeline
Team Leader
MedStar Shah Medical Group
09.2022 - 03.2024
Emergency Department Technician
MedStar St. Mary's Hospital
05.2007 - Current
ECC OFFICE SUPPORT SPECIALIST
MedStar St. Mary's Hospital
05.2007 - Current
ER Unit Secretary
MedStar St. Mary's Hospital
05.2007 - Current
High School Diploma -
CHOPTICON HIGH SCHOOL
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