Vicky Niechajewicz
Elgin,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
37
37
years of professional experience
Work History
Banking Center Manager
PNC Bank
04.2005 - Current
- Enhanced customer satisfaction by implementing efficient banking center operations and streamlining processes.
- Increased branch profitability through targeted sales strategies and effective cross-selling initiatives.
- Managed daily banking center activities, ensuring timely completion of transactions and adherence to compliance regulations.
- Led a team of banking professionals in providing exceptional service and meeting sales targets consistently.
- Implemented robust risk management procedures, minimizing potential losses and maintaining a secure banking environment.
- Improved employee performance by designing comprehensive training programs and providing regular coaching sessions.
- Resolved escalated customer issues promptly, demonstrating empathy and professionalism while reinforcing client trust in the bank''s capabilities.
- Coordinated with multiple departments to streamline inter-branch communication for quicker problem resolution and improved overall efficiency.
- Achieved operational excellence through rigorous audits, identifying areas of improvement, and implementing corrective measures swiftly.
- Ensured regulatory compliance by staying up-to-date on industry changes, adapting relevant policies or procedures accordingly.
- Developed strategic plans for day-to-day financial operations.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Collaborated with senior management to develop long-term organizational goals that align with the bank''s overall mission.
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement in job skills and knowledge.
- Fostered strong relationships with customers to identify their financial needs and recommend suitable products or services accordingly.
Assistant Branch Manager
PNC Bank
07.2004 - 04.2005
Bank Teller Supervisor
PNC Bank
01.1987 - 07.2004
Education
High School Diploma -
Notre Dame High School
Chicago, IL06.1985
Skills
- Customer Experience Management
- Sales Coaching
- Risk Management
- Relationship Management
- Banking Operations
- Conflict Resolution
- Staff Management
- Willing to Learn
Languages
Polish
Native or Bilingual
Timeline
Banking Center Manager
PNC Bank
04.2005 - Current
Assistant Branch Manager
PNC Bank
07.2004 - 04.2005
Bank Teller Supervisor
PNC Bank
01.1987 - 07.2004
High School Diploma -
Notre Dame High School
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