Vicky Patel
Owens Cross Roads,AL
Summary
Knowledgeable as a pharmacy manager with solid background in pharmacy operations and patient care. Efficiently managed medication dispensing and collaborated with healthcare teams to ensure optimal patient outcomes. Demonstrated proficiency in pharmaceutical regulations and team leadership.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Staff Pharmacist
Star Discount Pharmacy (Bailey Cove)
04.2019 - Current
- Inventory management: ordering, receiving, storing medications, ensuring compliance with pharmacy laws and regulations, and maintaining accurate records and documentation
- Patient Care: reviewing and approving prescriptions, dispensing medications and providing patient counseling on medications including specialty meds (injection training), monitoring drug interactions and allergies, and coordinating with healthcare providers for patient care
- Submitting medical claims and submitting them for reimbursement, setting up and implementing numerous immunization (FLU/COVID) clinics in the Huntsville area yearly, performing comprehensive medication reviews and medication therapy management in the outcomes platform (ranked the top 20th percentile of all participating pharmacies consistently with a top score of 5 since being hired and have maintained this yearly)
- Financial Management: managing the pharmacy budget, tracking sales and inventory costs, ensuring profitability, and meeting financial goals with record earnings (doubled the annual gross profits since starting)
- Administrative Tasks: interviewing and training new staff, scheduling employees, resolving customer complaints and issues, and collaborating with the director and/or owner within the healthcare organization.
- Leadership and Development: leading and motivating the pharmacy team, fostering a positive and collaborative work environment, promoting professional development opportunities for staff, and staying current with industry trends and regulations.
- Covering extra shifts within the organization
- Pharmacy Director: Trent Mcclemore
- Owner: Darden Heritage
Staff Pharmacist
Star Discount Pharmacy (Bailey Cove)
04.2009 - Current
- Managed medication dispensing and ensured compliance with pharmacy regulations.
- Supervised pharmacy staff, providing training on best practices and operational standards.
- Implemented process improvements to enhance workflow efficiency within the pharmacy.
- Conducted medication therapy management to optimize patient outcomes and safety.
Pharmacy Manager
Walgreens Pharmacy
09.2009 - 04.2019
- Directed pharmacy operations, ensuring compliance with regulatory standards and company policies.
- Implemented workflow improvements to enhance prescription processing efficiency and accuracy.
- Mentored pharmacy staff, fostering professional development and enhancing team performance.
- Managed inventory control processes, optimizing stock levels to reduce waste and improve availability.
Pharmacy Manager
Walgreens Pharmacy
01.2009 - 01.2019
- Supervised pharmacy interns, technicians, pharmacy students, senior technicians and staff pharmacists
- Proactively counseled patients (over-the counter advice and potential drug interactions)
- Grew business (from a volume of 200 prescriptions a day to 400 per day)
- Encouraged the 90-day fill program, converting patients to cheaper therapies and performing yearly medicare part d reviews), MTM's (medication therapy management cases) and CMR's (comprehensive medical reviews) for increased patient adherence/safety
- Entered, filled, and verified prescriptions with perfect accuracy
- Scheduled pharmacy staff and managed payroll expenses
- Inventory prepped, ordered medications, returned excess/damaged drugs for credit
- Performed blood pressure checks for patients
- Compounded medications (cream, ointments, mouth washes and hormones)
- Immunized patients
- Conducted meetings and coached technicians for improved performance
- Mentored and trained pharmacy students and newly hired pharmacists/technicians
- Aided in the recruitment of newly hired pharmacists with the Walgreens district manager at McWhorter School of Pharmacy in Homewood, Alabama
- Performed returns (recalls, in-dates, and out of dates)
- Conducted medicare part d seminars in the community for seniors
- Increased sales and managed inventory
- Covered extra shifts in the district when help is needed
- Conducted interviews for the hiring and placement of new employees
- Implemented loss prevention controls and procedures to minimize theft/loss
- Maintained a good working relationship with store manager and met weekly to discuss operating statements
- Used key financial information such as performance indicators and scorecards to guide financial decisions/actions
- Always maintained legal/ethical practice of the pharmacy and abided the laws, policies, and procedures of the alabama state board of pharmacy
- District Manager: Millton Ellison
- Store Manager: Keaton Vincent
- District Manager: Mrs. Elia Lopez
Pharmacy Manager
CVS Pharmacy
06.2006 - 09.2009
- Collaborated with healthcare providers to resolve medication therapy issues and promote patient safety.
- Analyzed prescription data trends to identify opportunities for service enhancement and cost reduction.
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Led a high-performing team of pharmacists and technicians to deliver exceptional patient care and service.
- Directed pharmacy operations, ensuring compliance with regulatory standards and company policies.
- Implemented workflow improvements to enhance prescription processing efficiency and accuracy.
- Mentored pharmacy staff, fostering professional development and enhancing team performance.
- Managed inventory control processes, optimizing stock levels to reduce waste and improve availability.
Pharmacy Manager
CVS Pharmacy
01.2006 - 01.2009
- Counseling patients, entering, filling and verifying prescriptions, ordering medications from the warehouse daily, answering phones, conducting blood pressure checks, conducting meetings with technicians, inventory preparation, ordering medications, training pharmacy students and new technicians as well as coaching for improvement, performing returns, making technician schedules and therapy management (changing patients to cheaper alternatives), doctor detailing, achieving proper inventory levels through appropriate inventory processing and ordering, using adequate shrink controls by controlling drug inventory, providing a good customer experience by acting proactively and identifying needs, shared information with the pharmacy manager on ideas and feedback, look at operating statements and adjusted changes the maximize pharmacy profit and customer satisfaction and ensured adherence to the ethical and legal practice of pharmacy.
- Pharmacy Manager (1 year); Staff Pharmacist (2 years)
- Pharmacy Supervisor: Mrs. Deena Phillips
Education
Pharmacy
Auburn Harrison School of Pharmacy
Auburn, AL01.2002
Doctor of Pharmacy
Auburn University (undergrad)
Auburn, AL01.1998
Skills
- Drug utilization review
- Pharmacy automation systems
- Medication dispensing
- Immunization administration
- HIPAA regulations compliance
- Clinical decision support
- Inventory maintenance system
- Medication inventory management
- Pharmacy law
- Immunization services
- Staff training
Accomplishments
- Directly supervised 8 pharmacy technicians, interns and support staff.
- Filled and dispensed an average of 400 prescriptions per day with 100% accuracy.
- Achieved being the second best pharmacy in the district by exceeding company metrics with accuracy and efficiency.
- Consistently increasing prescription volume and gross profit
Affiliations
- Kappa Psi member since 1998-2002
- Rho Chi Society 2002
- American Pharmacists Association 2002-present
Certification
- Immunization certified since 2010
- Compounding certified since 2012
- CPR/AED (American Heart Association BLS for Healthcare Providers)
- HIPPA Research Tutorial and Assessment Program
Languages
English
Full Professional
COMMUNITY SERVICE
- Senior Outreach Program 2016 to present (going to area nursing homes and churches in educating about medicare part d and enrollment questions/guidance) and flu shot clinics 2016 to present (setting up and performing them)
- In the fall time (yearly) (Huntsville City Library, First Missionary Baptist Church, CASA of Huntsville, AL and Blue Cross of Blue Shield members, Ashakiran Foundation and SCI (Sanmina Technology Corporation)
- Aided in pharmacy acquisition buyout of KMART pharmacy in Albertville, AL in 2017 with Walgreens
- Aided in in Rite Aid buyout acquisition in the Huntsville area 2018 with Walgreens
Timeline
Staff Pharmacist
Star Discount Pharmacy (Bailey Cove)
04.2019 - Current
Pharmacy Manager
Walgreens Pharmacy
09.2009 - 04.2019
Staff Pharmacist
Star Discount Pharmacy (Bailey Cove)
04.2009 - Current
Pharmacy Manager
Walgreens Pharmacy
01.2009 - 01.2019
Pharmacy Manager
CVS Pharmacy
06.2006 - 09.2009
Pharmacy Manager
CVS Pharmacy
01.2006 - 01.2009
Pharmacy
Auburn Harrison School of Pharmacy
Doctor of Pharmacy
Auburn University (undergrad)