Vicky Perez
Horicon,USA
Summary
Highly qualified professional that can prioritize, multitask and be flexible with altering business requirements. A self-starter that strives and understands the importance of creating and maintaining professional relationships, takes pride in quality of work, provides superior customer service and exceeds expectations by going outside the requirements asked. Authorized to work in the US for any employer Willing to relocate: Anywhere
Professional with proven expertise in ophthalmic care, demonstrating strong technical skills in diagnostic testing, patient management, and equipment handling. Known for effective team collaboration and adaptability to changing needs, ensuring reliable support in fast-paced environments. Strong communication abilities, attention to detail, and focus on delivering exceptional results in patient care and clinical operations.
Overview
22
22
years of professional experience
Work History
Ophthalmic Assistant
Anderson and Shapiro Eye Surgeons
01.2023 - Current
- Performed comprehensive eye exams, including visual acuity tests, tonometry, and retinal imaging
- Administered diagnostic tests such as visual field testing and corneal topography
- Prepared patients for examinations by taking medical history and documenting chief complaints
- Educated patients on proper contact lens insertion, removal, and care techniques
- Managed patient flow efficiently to ensure timely appointments and minimize wait times
- Maintained accurate electronic health records (EHR) for all patients seen in the clinic
- Calibrated and maintained ophthalmic equipment to ensure accuracy of test results
- Assisted with minor office-based procedures such as foreign body removals and suture removals
- Collaborated with optometrists to provide comprehensive eye care services to patients
- Conducted preliminary screening tests for glaucoma, macular degeneration, and diabetic retinopathy
- Performed ocular measurements for fitting contact lenses or intraocular lenses (IOLs)
- Assessed visual acuity using Snellen charts or other standardized vision testing tools
- Administered topical ophthalmic medications under the supervision of an ophthalmologist
- Assisted in the management of ocular emergencies such as chemical burns or acute infections
- Instructed patients on post-operative care following eye surgeries
- Assisted in the fitting and adjustment of eyeglasses for patients
- Participated in continuing education programs to stay updated on advancements in ophthalmic technology and techniques
- Maintained a clean and organized work environment, including sterilization of instruments
- Provided emotional support to patients undergoing vision loss or significant changes in their eyesight
- Demonstrated proficiency in operating diagnostic equipment such as OCT scanners or fundus cameras
Dispensing Optician, Optometry Assistant
Watertown Vision
08.2022 - 12.2023
- Assisted customers in selecting appropriate eyewear based on prescription, lifestyle, and fashion preferences
- Utilized advanced diagnostic equipment to measure and record accurate lens specifications for optimal vision correction
- Provided personalized recommendations for lens materials, coatings, and frame styles to enhance comfort and functionality
- Performed precise frame adjustments, repairs, and fittings to ensure proper alignment and comfortable wear
- Educated patients on proper contact lens insertion, removal techniques, care instructions, and hygiene practices
- Managed inventory levels by monitoring stock levels of frames, lenses, contact lenses, solutions ensuring availability of popular brands/styles
- Maintained detailed records of patient information including medical history, prescriptions issued/renewed using electronic health record systems (EHR)
- Developed strong relationships with suppliers/vendors to negotiate favorable pricing terms resulting in cost savings for the business
- Ensured compliance with industry regulations regarding patient privacy (HIPAA) during all interactions and transactions
Dispensing Optician, Optometry Assistant, Front Desk Receptionist
Olson Eye Care
02.2021 - 07.2022
- Provided exceptional customer service by assisting customers in selecting and fitting eyeglasses and contact lenses
- Interpreted prescriptions written by optometrists or ophthalmologists to accurately fill orders
- Utilized advanced technology and equipment to measure pupillary distance, frame size, and lens thickness
- Collaborated with patients to choose frames that suited their style preferences while considering their lifestyle needs
- Educated customers on proper care and maintenance of eyewear, including cleaning techniques and storage methods
- Performed adjustments and repairs on eyeglasses to ensure optimal fit and comfort for customers
- Maintained accurate records of customer information, prescriptions, and sales transactions using electronic systems
- Managed inventory levels by monitoring stock levels, placing orders with suppliers, and conducting regular audits
- Stayed up-to-date with industry trends, new products, lens technologies, and fashion styles in order to provide knowledgeable recommendations to customers
- Assisted in training new staff members on optical procedures, product knowledge, customer service standards, etc
- Developed strong relationships with vendors to negotiate favorable pricing terms for frames and lenses
- Implemented strategies to increase sales revenue through upselling additional products such as lens coatings or designer frames
- Ensured compliance with all legal requirements related to dispensing prescription eyewear according to state regulations
- Collaborated closely with optometrists or ophthalmologists during patient visits for seamless coordination of eye care services
- Participated in team meetings or professional development sessions aimed at improving overall performance
- Resolved customer complaints or concerns promptly while maintaining a high level of professionalism
- Maintained a clean work environment by sanitizing equipment regularly following established protocols
- Demonstrated strong attention to detail when verifying the accuracy of lens prescriptions and measurements
Financial Coordinator, Front Desk Associate
Columbus Family Dental
07.2020 - 01.2021
- Billing, accounts receivable
- Managed front desk operations, including scheduling appointments, answering phone calls, and greeting patients with a friendly and professional demeanor
- Verified insurance coverage for patients and accurately processed insurance claims to ensure timely reimbursement
- Maintained patient records in compliance with HIPAA regulations, ensuring confidentiality of sensitive information
- Assisted in billing procedures by collecting payments from patients and reconciling accounts on a daily basis
- Implemented electronic medical record system, resulting in improved accuracy of patient data management and streamlined documentation processes
- Performed general administrative duties such as filing documents, organizing mailings, ordering office supplies
Patient Care Specialist
Shared Medical Services
05.2015 - 06.2020
- Scheduling patients for PET/CT exams including reviewing screening form, educating patient on exam preparation, updating patient records in portal, documentation for technologist and customer. Maintain patient records and images, patient file audits and file maintenance, taking after-hours calls from patients and physicians regarding scheduling changes.
- Scheduled appointments for patients, efficiently managing the appointment calendar
- Answered phone calls and responded to inquiries from patients, providing accurate information and excellent customer service
- Maintained patient records by accurately updating personal information, medical history, and treatment plans
- Ensured compliance with HIPAA regulations by handling confidential patient information with utmost confidentiality
- Resolved patient concerns or complaints promptly and effectively to ensure high levels of satisfaction
Ophthalmic Assistant/Surgical Technician/Patient Service Representative
Anderson and Shapiro Eye Care
01.2012 - 05.2015
- Assisted ophthalmologists in conducting comprehensive eye examinations, including visual acuity tests, tonometry, and retinal imaging
- Prepared patients for procedures by explaining the process and ensuring their comfort throughout the examination
- Assisted ophthalmologists in performing various diagnostic tests and procedures, including visual acuity testing, tonometry, and retinal imaging
- Prepared examination rooms by sterilizing instruments and ensuring all necessary supplies were readily available for patient care
- Managed patient flow efficiently by scheduling appointments, verifying insurance information, and updating medical records accurately
- Performed preliminary screenings such as measuring intraocular pressure (IOP) using tonometers to assist in glaucoma diagnosis
- Assisted with minor surgical procedures such as foreign body removals or suture removals under the guidance of ophthalmologists
- Provided compassionate care to patients during pre-operative preparations for surgeries like cataract extraction or LASIK procedures
- Supported ophthalmologists during comprehensive eye examinations by documenting patient histories, chief complaints, and medication lists accurately
- Ensured compliance with infection control protocols by maintaining cleanliness standards within examination rooms
- Instructed patients on post-operative care instructions following ocular surgeries to promote optimal healing outcomes
- Demonstrated proficiency in using ophthalmic equipment such as slit lamps, retinoscopes, and lensometers to assist in patient evaluations
- Provided support during minor office-based procedures like corneal pachymetry or fluorescein angiography by preparing instruments and assisting with patient positioning
- Maintained strict confidentiality regarding patient information in accordance with HIPAA regulations
- Counseled patients on pre-operative instructions, including fasting requirements, medication restrictions, and transportation arrangements for surgical procedures requiring anesthesia
- Responded promptly to patient inquiries over the phone or through electronic communication channels, providing accurate information and addressing concerns effectively
- Supported physicians during emergency eye care situations by maintaining calmness while assisting with urgent treatments
- Collaborated closely with fellow medical assistants to ensure smooth patient transitions and efficient workflow within the clinic
- Assisted in the application of ophthalmic medications, including eye drops or ointments, to facilitate treatment plans prescribed by ophthalmologists
- Provided emotional support to patients during challenging procedures or when delivering difficult news about their ocular health
- Demonstrated proficiency in using electronic medical record (EMR) systems for documentation and retrieval of patient data
- Collaborated with other healthcare professionals such as optometrists or nurses to ensure comprehensive care for patients with complex eye conditions
- Supported physicians during surgical procedures like corneal transplants or vitrectomies by preparing sterile instruments and assisting with intraoperative tasks
- Contributed to a positive team environment by actively participating in staff meetings, sharing knowledge, and offering assistance when needed
Optician/Front Desk
Olson Eye Care
12.2010 - 01.2012
- Assisted with conducting comprehensive eye exams, including measuring visual acuity and performing preliminary tests
- Prepared examination rooms by ensuring all necessary equipment and supplies were readily available
- Educated patients on proper contact lens insertion, removal, and care techniques to promote optimal eye health
- Managed inventory of eyeglass frames, lenses, and other optical products to ensure an adequate supply for patient needs
- Performed frame adjustments and repairs to ensure proper fit and comfort for patients
- Scheduled appointments for patients based on availability of optician's schedule
- Maintained accurate records of patient information, prescriptions, and orders using electronic medical record systems
- Provided exceptional customer service by addressing inquiries or concerns from patients in a timely manner
- Assisted with billing processes by verifying insurance coverage and submitting claims for reimbursement
- Collaborated with the optometrist to recommend appropriate eyewear options based on prescription requirements and personal preferences
- Conducted pre-screening tests such as tonometry (eye pressure measurement) to assist in diagnosing potential eye conditions or diseases
- Ensured cleanliness and organization of the optical dispensary area at all times
Receptionist/Optician
Lake Mills Family Eye Care
01.2006 - 12.2010
- Hired for general office duties. After my first year, I was a sole employee for a very busy, growing private practice. Through the assistance of fellow opticians at other offices and lab personnel, I completed intense training to become an optician in order to uphold the patient and customer flow for the practice, retail sales of contact lenses and eyewear and assist the practice's Optometrist.
- Managed patient appointments, scheduling, and reminders to ensure timely and efficient patient flow
- Administered and documented patient medical and ocular histories, ensuring accurate and up-to-date records
- Educated patients on contact lens insertion, removal, and care, improving patient compliance and satisfaction
- Assisted patients in selecting frames and lenses, providing guidance on style, fit, and lens options
- Managed inventory of eyeglass frames, contact lenses, and office supplies, optimizing stock levels and ordering as needed
- Performed administrative tasks, including billing, insurance verification, and maintaining patient records
- Assisted in the coordination of referrals to ophthalmologists and other healthcare providers as needed
- Collaborated with optical laboratory technicians to ensure accurate prescription filling and lens fabrication
- Assisted in the adjustment and fitting of eyeglasses, ensuring optimal comfort and visual clarity for patients
- Maintained a high level of knowledge about eyewear trends and lens technologies to provide informed recommendations
- Managed the reception area, greeting patients, verifying insurance information, and processing payments
- Provided administrative support for the optometry practice, including filing, data entry, and appointment reminders
- Monitored and managed the flow of patients in the waiting area, ensuring minimal wait times
Pretesting Technician
Essential Family Vision
04.2005 - 01.2006
- Entrance testing of patients that included auto refraction, color and stereo testing as well as visual fields testing.
Patient Care Coordinator
TLC Laser Eye Center
01.2003 - 01.2006
- Preoperative and postoperative care of individuals that were to have LASIK surgery, scheduling of patient consultations.
Education
Madison Academy of Nail Technology
Monona, WI09.1999
High School Diploma - undefined
Estacado High School
Lubbock, TX12.1991
Madison Area Technical College
Fort Atkinson, WI10.1991
Skills
- Clinical ophthalmology expertise
- Health information coding
- HIPAA compliance expertise
- Client support
- Business requirements
- Insurance eligibility verification
- Administrative proficiency
- Proven sales background
- Patient scheduling and communication
- Proficient in anatomical principles
- Proficient in healthcare terminology
- Clinical office management experience
- Sales
- Patient scheduling and coordination
- Computer literacy in various applications
- Administrative office management
- Experience Administering Injections
- Clinical triage
- Patient record management
- Quality control management
- Patient Care
- Microsoft Office
- Client relations
- Experienced retail sales professional
- Accounts receivable management
- Retail sales
- Clerical Experience
- Call Center
- Customer Care
- Office management proficiency
- Appointment management
- Medical Billing
- Professional phone communication
- Customer Support
- Quality assurance
- ICD-10
- CPT Coding
- Inventory management
- Health Insurance
- Vital Signs
- ICD Coding
- Familiarity with ocular terminology
- Glaucoma assessment
- Patient care
- Patient visual acuity evaluations
- HIPAA regulation adherence
- Corneal topography
- Fundus photography
- Surgical assisting
Timeline
Ophthalmic Assistant
Anderson and Shapiro Eye Surgeons
01.2023 - Current
Dispensing Optician, Optometry Assistant
Watertown Vision
08.2022 - 12.2023
Dispensing Optician, Optometry Assistant, Front Desk Receptionist
Olson Eye Care
02.2021 - 07.2022
Financial Coordinator, Front Desk Associate
Columbus Family Dental
07.2020 - 01.2021
Patient Care Specialist
Shared Medical Services
05.2015 - 06.2020
Ophthalmic Assistant/Surgical Technician/Patient Service Representative
Anderson and Shapiro Eye Care
01.2012 - 05.2015
Optician/Front Desk
Olson Eye Care
12.2010 - 01.2012
Receptionist/Optician
Lake Mills Family Eye Care
01.2006 - 12.2010
Pretesting Technician
Essential Family Vision
04.2005 - 01.2006
Patient Care Coordinator
TLC Laser Eye Center
01.2003 - 01.2006
High School Diploma - undefined
Estacado High School
Madison Academy of Nail Technology
Madison Area Technical College
Similar Profiles
DIANA-MARIE U. RICHTERDIANA-MARIE U. RICHTER
Lead Ophthalmic Technician at Panorama Eye Care/Denver Eye SurgeonsLead Ophthalmic Technician at Panorama Eye Care/Denver Eye Surgeons
Brandy MooreBrandy Moore
Experience , Certified Ophthalmic Technician at Eye Physicians and Surgeons of Augusta – The Eye GuysExperience , Certified Ophthalmic Technician at Eye Physicians and Surgeons of Augusta – The Eye Guys
Renee BourbeauRenee Bourbeau
Front Desk Medical Receptionist at Hudson Valley Eye SurgeonsFront Desk Medical Receptionist at Hudson Valley Eye Surgeons
Ashley WeikertAshley Weikert
Paint Department Specialist at John Deere Horicon WorksPaint Department Specialist at John Deere Horicon Works
Stephanie KongStephanie Kong
Nursing Assistant at UW Hospital and ClinicsNursing Assistant at UW Hospital and Clinics