Vicky Ramos
York,PA
Summary
Friendly hard worker, with the ability to build relationships with customers. Highly skilled in performing clerical work. Looking to uphold a position where I can perform my professional skills as well as gain new qualifications within the company.
Overview
11
11
years of professional experience
Work History
Sales Associate
HomeGoods
05.2019 - 02.2020
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Department Store - Sales Associate
Kohls
07.2018 - 10.2018
- Maximized customer satisfaction by assisting customers complete purchases, locate items and sign up for rewards programs
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency
- Assisted managers with completing end-of-day counts and securing funds to prevent loss
Medical Receptionist
FERDINANDO, DPM
01.2012 - 07.2013
- Manage the receptionist area, including greeting visitors and responding to telephone and in person requests for information
- Scheduled appointments by telephone or in person
- Assisted with referrals and prepared medical record for patients
- Organized and maintained record's by updating and obtaining both personal and financial information from patients
- Collected deductibles, balances and copay from patients
- Entered insurance, demographics and health history into patient database
- Delivered high-quality administrative and customer service to sustain patient and work flows.
Medical Receptionist
Dr. Gilani Medical Center
01.2009 - 01.2012
- Greeted and interview patients to collect medical information and insurance details
- Scheduled and confirmed patient's appointment for diagnostic, surgical and consultation services
- Answered more then 30 incoming calls per day to provide office information and transfer calls to the desired personal
- Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence
- Straightened up waiting room to maintain neat and organized space
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Education
GED -
Curtis High School
Staten Island, NY08-2011
Skills
- Attention to detail
- Excellent abilities to multi-task
- Sales Goals Attainment
- Listening Skills
- Strong Verbal and Written Communication
- Highly motivated
- Multi-tasking strength
- Reliable and punctual
- Front desk operations
- Appointment scheduling
Languages
Spanish
Native or Bilingual
Skills
- Critical thinking
- Organization and Timing management
Timeline
Sales Associate
HomeGoods
05.2019 - 02.2020
Department Store - Sales Associate
Kohls
07.2018 - 10.2018
Medical Receptionist
FERDINANDO, DPM
01.2012 - 07.2013
Medical Receptionist
Dr. Gilani Medical Center
01.2009 - 01.2012
GED -
Curtis High School
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