Vicky Reynoso
Escondido,CA
Summary
Dynamic and results-oriented professional with extensive experience at Debbie's Restaurant and Pie Shoppe, excelling in team management and guest service. Leveraged expertise in customer relationship management to significantly enhance dining experiences, achieving notable sales targets. Skilled in server maintenance and adept at fostering customer loyalty through exceptional service and efficient problem resolution.
Professional with high standards and focus on achieving results in hospitality industry. Valued for expertise in team collaboration and driving efficiency. Relied upon for adaptability and dependability. Key skills include staff management, conflict resolution, and customer service excellence.
Personable and organized individual with passion for delivering exceptional customer service. Possesses strong understanding of restaurant operations and adept in training staff and managing schedules. Committed to creating positive dining experience and fostering cohesive team environment.
Knowledgeable Desired Position with background in supervising and training staff in fast-paced environment. Proven ability to ensure smooth operations and enhance customer satisfaction. Demonstrated leadership and problem-solving skills in high-pressure situations.
Overview
2025
2025
years of professional experience
Work History
Server Supervisor
Debbie's Restaurant and Pie Shoppre
- Trained new servers on company policies, procedures, and best practices for exceptional guest service.
- Demonstrated strong attention to detail when handling cash transactions, ensuring accurate billing for customers'' meals while maintaining security measures at all times.
- Successfully resolved customer complaints, ensuring repeat business and positive dining experiences.
- Contributed to increased sales with upselling techniques, effective menu presentation, and knowledge of specials.
- Coordinated staff schedules to ensure adequate coverage during busy periods without sacrificing quality of service or employee satisfaction.
- Developed strong relationships with regular customers, leading to increased loyalty and word-of-mouth referrals.
- Consistently met or exceeded sales targets by effectively promoting daily specials and suggesting appropriate meal pairings.
- Enhanced customer satisfaction by providing efficient and friendly service to guests.
- Managed large parties effectively, coordinating with both front-of-house and back-of-house teams for smooth service execution.
- Decreased wait times for customers by implementing a streamlined seating system during peak hours.
- Collaborated with kitchen staff to ensure timely delivery of food orders while maintaining high-quality standards.
Activity Assistant
Oakmont Management Group
10.2024 - Current
- Managed activity calendar, ensuring diverse options catered to a wide range of interests and abilities.
- Provided compassionate support for residents experiencing emotional challenges or undergoing personal transitions within their living environment.
- Conducted sensory stimulation activities for memory care patients, improving mood regulation and reducing agitation incidents.
- Coordinated special events to celebrate holidays, birthdays, or other milestones that fostered a sense of community within the residence.
- Promoted mental fitness by facilitating trivia games and puzzles that challenged cognitive abilities while encouraging socialization among peers.
- Boosted social interaction among residents through the organization of group events and outings.
- Assisted in the development of individualized care plans by contributing insights on residents'' interests, preferences, and abilities gathered during activities engagements.
- Enhanced resident engagement by developing and implementing creative activities tailored to individual needs.
- Directed art therapy sessions, empowering participants to express themselves creatively while enhancing cognitive function and dexterity skills.
- Engaged residents through events, small groups, and personal attention.
- Helped residents build and maintain interpersonal relationships, social skills, mental abilities, and confidence.
- Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
Driver/activity Assistant
Seniorlifestyles
07.2023 - 10.2024
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
Education
Escondido High School
Escondido, CASkills
- Team management
- Software installation
- Hardware troubleshooting
- System upgrades
- Server maintenance
- Capacity planning
- Operating systems
- Cleaning and sanitation
- Verbal and written communication
- Guest service
- Organization
- Customer relationship management
Timeline
Activity Assistant
Oakmont Management Group
10.2024 - Current
Driver/activity Assistant
Seniorlifestyles
07.2023 - 10.2024
Server Supervisor
Debbie's Restaurant and Pie Shoppre
Escondido High School
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