Vicky Richmond
Office associate
Shady Spring,WV
Summary
Dynamic and dedicated administrative professional with a proven track record of enhancing workplace productivity through effective office support and coordination. Known for reliability and strong communication skills, adept at managing schedules, data management, and customer service to ensure seamless operations. A quick learner with a collaborative spirit, consistently adapting to meet evolving needs in fast-paced environments. Committed to contributing positively to team goals while delivering exceptional results with minimal supervision.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Office Assistant
Jackie Whitrow Hospital
08.2021 - Current
- As a Office associate "switchboard operator", I have many jobs I do. From answering our phones in a professional manner. To transferring, to taking messages. Filing to computer skills, faxing, receiving private Hippa documents, to using copier, receiving mail and disbursing to recipients, sending mail out to creating files, notices, security of facility, I work verbally with 911 to EMS, Dr's, Funeral homes, to local city state , county police in incidents with homeless to theft from people on narcotics. I also work on some areas of IT, fixing computers down to helping reset passwords to fixing phone lines.
- I also screen in employees, vendors and visitors for symptoms of possible covid. I do temperature check to asking questions of multiple items. I also stock and make sure all proper medical items are out and each and everyone is fully dressed in mask. Medical gowns. Protective Eyewear.
- I also do filing, book keeping, to copies to faxes. Mailing as well. To ordering supplies of switchboard use and stocking. Decorating facility for all to enjoy.
- Keeping and maintaining a clean environment for all. To directing all to the locations needed. To even medical personnel in medical emergency.
- I decorate the facility and hands on helping with our residents. And with functions that our facility puts on. I am also the spokesman for the facility I work with the West Virginia State secretary Mike Caruso and his staff "OSA" in Dhhr Department.
Farmer
RICHMOND LIVESTOCK
03.2005 - Current
- I am a Farmers wife, and I help work the farm. From growing vegetables gardens to having 3 acres of potatoes. We also raise cattle, chickens, pigs and board a few horses. I can, freeze our garden produce. To selling potatoes I help run the farm equipment aswell. We also had honeybees and extracted the honey. To purchasing hay and feed also transport of it aswell. Fixing fences, adding fences stretching fence and barb wire.
Floral Designer
Work Your Magic Floral Designs
01.2022 - 01.2024
- Created unique floral arrangements for various occasions such as weddings, birthdays, and corporate events
- Collaborated with clients to understand their vision and preferences, ensuring customer satisfaction
- Sourced high-quality flowers from local vendors and maintained inventory levels to meet demand
- Utilized artistic skills to design visually appealing bouquets and centerpieces that aligned with client's style and theme
- Implemented cost-effective strategies to maximize profitability without compromising on quality
- Managed multiple projects simultaneously while adhering to strict deadlines
- Provided exceptional customer service by actively listening to client's needs and offering creative solutions
- Maintained a clean and organized workspace, ensuring efficient workflow and preventing damage to delicate flowers
- Stayed updated on current floral trends, techniques, and industry innovations through continuous learning initiatives
- Collaborated with event planners, wedding coordinators, and other professionals in the industry for seamless execution of events
- Handled flower deliveries with care, ensuring timely arrival at designated locations without any damage or mishaps
- Assisted in the setup of floral displays at venues according to client specifications for optimal visual impact
- Worked within budget constraints while still delivering stunning floral designs that exceeded client expectations
- Developed strong relationships with repeat customers through personalized service resulting in increased referrals
- Participated in trade shows and exhibitions to showcase unique designs attracting potential clients
- Implemented sustainable practices such as using eco-friendly materials whenever possible
- Managed vendor relationships including negotiating prices for bulk flower purchases resulting in cost savings
- Created floral arrangements that complemented the overall aesthetic of the venue or event theme
- Incorporated unique elements such as feathers, crystals, or unconventional materials into floral designs for added visual interest
Inventory Specialist/ warehouse
Fisher Auto Parts, Inc
04.2009 - 07.2021
- I was hired on at warehouse for receiving inventory from manufacturers. To receiving transfers from other warehouses.
- I also transferred items out of our warehouse aswell. To pulling zones in picking form. Going from paper transfers to using scanners.
- Computer use o. Inventory counts. Yo doing defects. Core returns. I did packing of locations of stock to special orders tbst was already sold.
- I also drove for the warehouse to our stores in our district. Tennessee, Virginia. And West Virginia. The warehouse closed and I was transferred to our local hub where I continued driving.
Delivery Driver
Fisher Auto Parts, Inc
04.2009 - 07.2021
- I pulled special orders for items customers had ordered or purchased. Customers relations when delivering auto parts to local businesses to our stores we serviced.
- This was a hub location, I also received and stocked shelving. To transferring products to different warehouses and stores out of our region.
- Filing. Ordering, computer inventory, phone skills. Maintenance on vehicles as well.
Cashier/Customer Service
Crook Brothers Produce
01.2008 - 03.2009
- I opened up the produce store. Stocked, rotation of vegetables and fruits, customer service. To answering phones. Taking messages. To ordering and commercial and residential sales. Up keep and cleaning to rearranging shelving. To working in the deli cutting meats. Receiving shipments of produce. Wrapping and packaging. Fruit baskets.
Assistant Manager
Tractor Supply Company
04.2006 - 03.2008
- Led team in achieving operational efficiency through process optimization and workflow management.
- Developed training programs for staff, enhancing skill sets and ensuring consistent performance standards.
- Implemented inventory control systems to streamline stock management and reduce discrepancies.
- Oversaw daily operations, ensuring compliance with company policies and industry regulations.
- Collaborated with cross-functional teams to improve service delivery and customer satisfaction initiatives.
- Mentored junior staff, fostering a collaborative environment focused on professional growth and development.
- Spearheaded cost-reduction initiatives that enhanced profitability while maintaining service quality standards.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Facilitated team-building activities, enhancing team cohesion and morale.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Developed marketing strategies to attract new customers, increasing foot traffic.
- Conducted performance evaluations and provided constructive feedback to employees.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Enhanced team productivity by streamlining operational processes.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Oversaw daily operations to maintain store cleanliness and organization.
- Assisted in budget preparation, ensuring alignment with financial goals.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Implemented staff training programs to elevate service standards and knowledge.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Improved operational efficiency by adopting new technology for inventory management.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Developed detailed plans based on broad guidance and direction.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Managed senior-level personnel working in marketing and sales capacities.
- Launched quality assurance practices for each phase of development
Assistant Manager
Pro Tax Electronic Filing Tax Services
02.2005 - 05.2006
- Analyzed performance metrics to identify areas for improvement, driving strategic decision-making processes.
- Negotiated with suppliers to secure better pricing, reducing operational costs.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Led team in achieving operational efficiency through process optimization and workflow management.
- Developed training programs for staff, enhancing skill sets and ensuring consistent performance standards.
- Oversaw daily operations, ensuring compliance with company policies and industry regulations.
- Mentored junior staff, fostering a collaborative environment focused on professional growth and development.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Oversaw daily operations to maintain store cleanliness and organization.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Stock Manager
O.C Cluss Lumber
01.2000 - 06.2005
- Oversaw inventory management processes to enhance stock accuracy and reduce discrepancies.
- Implemented efficient restocking procedures to optimize product availability and minimize downtime.
- Trained and mentored team members on best practices for inventory handling and safety protocols.
- Developed strategic initiatives to streamline warehouse operations and improve overall efficiency.
- Analyzed stock levels and trends to inform purchasing decisions and maintain optimal inventory turnover.
- Maintained neat and organized backroom to easily access merchandise and drive sales.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Streamlined the stock ordering process with accurate forecasting and timely communication with suppliers.
- Set up displays of merchandise to market new products to customers.
- Improved inventory accuracy by conducting regular audits and implementing efficient stock management systems.
- Increased operational efficiency by identifying areas for improvement within warehouse layout and storage solutions.
- Inventoried warehouse stock on monthly, quarterly and annual basis.
- Implemented effective stock rotation strategies to minimize waste and maintain product freshness.
- Collaborated closely with sales teams to ensure adequate stock levels based on customer demands and seasonal trends.
- Coordinated with sales and supply chain teams to optimize stock levels, ensuring product availability and minimizing overstock.
- Improved warehouse organization, leading to more efficient retrieval process.
- Led project to consolidate underperforming stock items, reallocating resources to high-demand products.
- Reduced waste by closely monitoring stock shelf life and rotating products accordingly.
- Conducted research to address shipping errors and packaging mistakes.
- Promoted brand at industry events and through ongoing networking efforts.
- Integrated warehouse operations with existing and new business processes.
Sales Associate
Goodwill
02.1999 - 05.2000
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Maintained product knowledge to assist customers in making informed purchasing decisions.
- Executed sales transactions accurately using point-of-sale systems and cash handling procedures.
- Collaborated with team members to enhance store presentation and inventory organization.
- Analyzed sales trends to identify opportunities for upselling and improving product placement.
- Led promotional events, driving increased foot traffic and enhancing customer engagement initiatives.
- Developed relationships with repeat customers, fostering loyalty through personalized service approaches.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
Janitorial Worker
Kawahana janitorial service
02.1992 - 01.1995
- Performed daily cleaning and maintenance tasks, including sweeping, mopping, vacuuming, and dusting
- Ensured cleanliness and sanitation of restrooms by regularly disinfecting surfaces and replenishing supplies
- Managed waste disposal by emptying trash bins and recycling containers in a timely manner
- Maintained inventory of cleaning supplies and notified supervisor when reordering was necessary
- Operated various cleaning equipment such as floor buffers, carpet cleaners, and pressure washers
- Responded promptly to requests for spill cleanup or other emergencies to prevent accidents or hazards
- Collaborated with team members to coordinate cleaning schedules and ensure efficient use of resources
- Followed established safety protocols while handling chemicals and operating machinery to minimize risks
- Assisted in the setup and breakdown of events by arranging furniture, setting up tables/chairs, etc
- Supported facility maintenance efforts by reporting any repairs or maintenance needs to the appropriate personnel
- Maintained a high standard of cleanliness throughout the facility to create a pleasant environment for staff and visitors
- Adhered to company policies regarding confidentiality when handling sensitive information or materials
- Implemented new cleaning procedures that improved efficiency by XX%
- Reduced overall janitorial supply costs by XX% through effective inventory management strategies
- Increased customer satisfaction ratings by XX% through consistent delivery of high-quality cleaning services
- Trained XX new employees on proper janitorial techniques resulting in improved performance levels
- Developed an organized system for tracking maintenance requests which reduced response time by XX%
- Implemented environmentally-friendly practices such as using eco-friendly cleaning products resulting in reduced environmental impact
- Maintained a safe working environment through regular inspections ensuring compliance with health & safety regulations
- Achieved a perfect attendance record over XX years demonstrating reliability & commitment to job responsibilities
- Demonstrated strong attention to detail by consistently achieving spotless cleaning results
- Managed multiple tasks simultaneously, prioritizing work effectively to meet deadlines and maintain cleanliness standards
- Collaborated with other departments to coordinate cleaning efforts during special events or projects
- Provided exceptional customer service by promptly addressing any concerns or requests from staff or visitors
- Maintained a positive attitude and professional demeanor while working independently or as part of a team
Education
High school diploma -
Fayetteville High School
Fayetteville, WV01.1991
Graduate Certificate -
Pro Tax
Richmond, VA02-2006
Skills
- Driving
- English
- Front Desk
- Phone etiquette
- Direct support (8 years)
- Computer skills
- Medical office experience
- Guest services
- Front desk
- Office experience
- Multi-line Phone Systems
- Leadership (9 years)
- Sourcing (10 years)
- Bookkeeping
- Medical Scheduling
- Warehouse Experience
- Marketing
- Laboratory Experience
- Guest Services
- Office management
- Management
- Office Management
- Microsoft Office
- Microsoft Word
- Hospital experience
- Clerical experience
- Office Administration
- Store management (5 years)
- Horticulture
- Administrative experience
- Delivery Driver Experience
- Produce Experience
- Customer service
- Computer Operation
- Farming (10 years)
- Typing
- Working with people with disabilities (8 years)
- Sales
- Computer literacy
- Microsoft Outlook
- Microsoft Excel
- Data collection (8 years)
- HIPAA
- Writing skills (10 years)
- Quality control
- Housekeeping management
- Data Entry
- Manufacturing
- Hospital Experience
- Clerical Experience
- C
- Organizational skills
- Time management
- Word Processing
- Cash register
- Attention to detail
- Positive attitude
- Verbal communication
- Dedicated team player
- Administrative support
- Resourceful
- Office administration
- Prioritizing work
- File maintenance
- Appointment scheduling
- Professional and mature
- Strong problem solver
- Scheduling appointments
- Front office management
- Clerical support
- Document management
- Scheduling
- Filing and data archiving
- Documentation and reporting
- Relationship building
- Schedule management
- Office supplies management
- Mail sorting and distribution
- Office supply management
- Valid Driver's license
- Team bonding
- Invoice processing
- Calendar management
- Meticulous attention to detail
- Scheduling meetings
- Inventory management
- Multi-line phone proficiency
- Spreadsheet creation
- Supply restocking
- Mail management
- Mail distribution
- Mail handling
- Human resources management (HRM)
- Contract preparation
- Conference planning
- Report development
- Labor relations
- Resource coordination
- Expense reporting
- Vendor relationship management
- Meeting coordination
- Mail routing
- Medical records management
- Performance improvement
- Business writing
- Meeting planning
- Staff management
- Presentation development
- Delivery scheduling
- Presentation preparation
- Business administration
- Event preparation
- Database management
- Project planning
- Record preparation
- Report analysis
- [Language] fluency
- Project management
- Technical support
- Report writing
- Proofreading
- Payroll processing
- Strategic planning
- Event planning
- Complex Problem-solving
- Digital file management
- Supply management
- Social media and promotions
- Issue resolution
- Spreadsheet management
- Customer relationship management (CRM)
- Payment processing
- Travel arrangements
- Bank deposit reconciliation
Accomplishments
- Successfully resolved [Number] customer issues per [Time period].
- Managed inventory and office budgeting for supplies for busy office of [Number] employees.
- Coordinated weekly project team meetings and drafted agendas to increase meeting efficiency.
- Managed daily schedules and sales leads for [Number] senior and junior loan officers.
- Developed and implemented [Procedure description], which resulted in increased company efficiency and productivity.
- Trained [Number] temporary accounting administrative staff during tax season.
- Supervised team of [Number] staff members.
- Collaborated with team of [Number] in the development of [Project name].
- Achieved [Result] through effectively helping with [Task].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Certification
- CPR Certification
- Non-CDL Class C
- Driver's License
Section name
Authorized to work in the US for any employer
Languages
English
Professional Working
Timeline
Floral Designer
Work Your Magic Floral Designs
01.2022 - 01.2024
Office Assistant
Jackie Whitrow Hospital
08.2021 - Current
Inventory Specialist/ warehouse
Fisher Auto Parts, Inc
04.2009 - 07.2021
Delivery Driver
Fisher Auto Parts, Inc
04.2009 - 07.2021
Cashier/Customer Service
Crook Brothers Produce
01.2008 - 03.2009
Assistant Manager
Tractor Supply Company
04.2006 - 03.2008
Farmer
RICHMOND LIVESTOCK
03.2005 - Current
Assistant Manager
Pro Tax Electronic Filing Tax Services
02.2005 - 05.2006
Stock Manager
O.C Cluss Lumber
01.2000 - 06.2005
Sales Associate
Goodwill
02.1999 - 05.2000
Janitorial Worker
Kawahana janitorial service
02.1992 - 01.1995
High school diploma -
Fayetteville High School
Graduate Certificate -
Pro Tax