Overview
Work History
Education
Skills
Timeline
Generic

Vicky Rombawa

Pittsburg,CA

Overview

38
38
years of professional experience

Work History

Caregiver

HomeCare Assistance
02.2017 - 02.2019
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Assisted patients with self-administered medications.

Underwriting Service Assistant

Allianz Global Corporate & Specialty
11.2011 - 12.2015
  • Responded to customer requests via telephone and email and effectively answered questions and inquiries.
  • Verified data integrity and accuracy.
  • Copied, logged and scanned supporting documentation and placed all information in client files.
  • Provided high level of assistance to help with review, classification, coding, and rating of applications.
  • Entered payments, account information and call logs into [Software] system.
  • Produced ad hoc reports and documents for senior team members.
  • Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Increased customer service success rates by quickly resolving issues.

Underwriting Associate

Travelers Insurance
09.2009 - 10.2011
  • Responded to customer requests via telephone and email and effectively answered questions and inquiries.
  • Copied, logged and scanned supporting documentation and placed all information in client files.
  • Provided high level of assistance to help with review, classification, coding, and rating of applications.
  • Reviewed applications for insurance coverage and reports from loss control specialists to determine risks.
  • Supported review, acceptance or denial of new or renewal business after carefully reviewing all information.
  • Met with customers, agents and brokers to negotiate coverage, price, and service delivery.
  • Entered payments, account information and call logs into [Software] system.
  • Calculated group and individual renewal rates based on customers' background, industry and demographic information.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Increased customer service success rates by quickly resolving issues.
  • Completed daily logs for management review.
  • Proofread and edited documents for accuracy and grammar.
  • Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.

Underwriting Technician

Fireman’s Fund Insurance Company
03.1981 - 09.2008
  • Utilized knowledge of insurance principles, policies and procedures to make decisions on risk assessment.
  • Evaluated applications to determine insurance coverage and appropriate risk classifications.
  • Developed and implemented underwriting policies and procedures, establishing useful and accurate processing of applications.
  • Collaborated with other professionals to develop innovative underwriting solutions.
  • Met with customers, agents and brokers to negotiate coverage, price, and service delivery.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Organized and detail-oriented with a strong work ethic.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed and maintained courteous and effective working relationships.
  • Identified issues, analyzed information and provided solutions to problems.

Education

No Degree - Computer Science

City College of SF
San Francisco, CA

High School Diploma -

Edward C Reed High School
Sparks, NV
06.1979

Skills

  • Meal Planning and Preparation
  • Patient and Caregiver Education
  • EMR Systems
  • Care Plan Assessment
  • Records Maintenance
  • Companionship and Emotional Support
  • Time Management
  • Strong Ethics
  • Medical Office Administration
  • Complex Problem-Solving
  • Multitasking and Organization
  • Spreadsheet Tracking
  • Laptop and Tablet Operation
  • Word Processing
  • Running Errands

Timeline

Caregiver

HomeCare Assistance
02.2017 - 02.2019

Underwriting Service Assistant

Allianz Global Corporate & Specialty
11.2011 - 12.2015

Underwriting Associate

Travelers Insurance
09.2009 - 10.2011

Underwriting Technician

Fireman’s Fund Insurance Company
03.1981 - 09.2008

No Degree - Computer Science

City College of SF

High School Diploma -

Edward C Reed High School

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