Vicky Roux

• Supervised daily operations to ensure compliance with health regulations and standards.
• Trained and mentored staff in best practices for patient care and safety protocols.

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• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
• Established team priorities, maintained schedules and monitored performance.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

• Assisted clients with daily living activities to promote independence and well-being.
• Monitored client health status, reporting changes to medical professionals as needed.
• Developed personalized care plans in collaboration with healthcare providers and family members.

• Streamlined provider enrollment processes, improving efficiency and reducing processing times.
• Conducted thorough audits of provider applications to ensure compliance with regulatory standards.
• Collaborated with cross-functional teams to resolve enrollment discrepancies and enhance communication channels.

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